All persons driving the vehicle must be in possession of their driving license at all times. Wisecars will inform the complaint submitter on how to proceed if needed. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Thank you guys for that excellence!!! If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. They may be needed if you wish to make a claim. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. 49 reviews. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Mr. Mateusz. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. available for purchase from the car rental company, or. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. You can also find this information in the pick-up and drop-off details. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Please note, under no circumstances is the fuel included in the rental price. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. This one doesn't really need an explanation. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. You can amend your booking information or cancel your booking in a few simple steps. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . You will have to leave a deposit for the fuel. They may be needed if you wish to make a claim. Reduce your carbon footprint by selecting a greener car hire option. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Fill in your personal information and state what you wish to cancel or amend. Wisecars (collectively we, our, and us) is an international vehicle rental broker. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. In such circumstances, we will cancel your booking with no liability whatsoever. Due to this protection, it cannot be read by any third party. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. When picking up the car, every driver must present their licence. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Wisecars is an online vehicle rental broker. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Wisecars is an online vehicle rental broker. If you have any questions, please feel free to contact us. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. It is entirely up to the Car Rental Company whether they decide to do so or not. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Alternatively, just sign in or register using your Google or Facebook account. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. Great service! You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Verification can help ensure real people write reviews about real companies. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Consider the cancellation policy. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. All bookings include free cancellation up to 48 hours before the pick up time. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Your browser settings can be set to inform you before receiving a Cookie. All rights reserved. It said and I'll recap ,"NOTHING more to pay ". If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. You can upgrade your car before you start your trip. When you rent a car, you will usually need excess coverage. www.wisecars.com. Amendments can only be made up to 48 hours before the pick-up time. Wisecars does not own or operate any Car Rental Companies. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. What's Wisecars' cancellation policy? It is a huge scam. Please note that all additional drivers must also show a valid driving licence at pick-up. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. No charge will be made for amending your booking before the start of your rental. In such circumstances, we will cancel your booking with no liability whatsoever. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Email Protect your account with two-step authentication You will receive a full refund if you request the cancellation 48 hours before the pick-up time. There rating is probably false and it never mentioned a basic passage. However, this is not true. What's Wisecars' cancellation policy? If you choose to pay for the service using a credit card, your credit card details are not stored by us. Powered by, We use cookies to give you the best experience. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Wisecars falsely advertised vehicles for rental on their website. There might be differences based on offers. Wisecars employs limited use of cookies for your safety and does not store any personal data. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Dear Paul,Thank you for contacting us! Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Here are 8 tips for writing great reviews. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Some of this include complete insurance and others do not include it at all. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. I refused to pay and they refused to refund me my $535 back. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. You may need an international driving permit (IDP) to drive in some countries. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. She was very kind and helpful! Wisecars Protection Package ensures that you are protected should anything go wrong. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In most locations, the minimum renting age is 21 years. Wisecars falsely advertised vehicles for rental on their website. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Even worse, they've created hundreds of fake 'good' reviews to fool people. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. I reached out to Wisecars, who were really understanding of the issues I encountered. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. 2023 Wisecars. We at Wisecars put together a list of the most important information travelers often miss. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Email Protect your account with two-step authentication Send code Please make sure you return the vehicle to the same rental company from which you collected it. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Reply from Wisecars. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received.