Apparently, they couldn't come to an agreement with ****. It has generator in it but does not work. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. Contact Us. RV Wife. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. All of this back and forth is not fair to us, the consumer. Took a good 2 hours drive and they are still dead. We want the work to be done correctly. Provide us with some basic info and well appraise your RV. As a matter of policy, BBB does not endorse any product, service or business. We are sorry to hear of your concerns with your 2019 *******. The pictures submitted to us show no concern of factory defect to the roof. Note that complaint text that is displayed might not represent all complaints filed with BBB. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. I admit, we were naive in thinking that the labor charges could be so little for such a job. Across from the sofa is a booth dinette. There's a fuse on the back of the radio. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! {priceLabel}: Thor is saying to just patch it. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! Is An RV Renovation Project Right For You? We have acted in good faith throughout this entire ordeal. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? They are the same issues we continue to try to get resolved. Make Offer. Please contact us to verify info, and to check availability as our inventory changes rapidly. We want **** to act in good faith and resolve these longstanding issues. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. ft. Listed 15 hours ago in Camp Verde, AZ. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! We have sent the invoice for labor charges to ****. **** has not acted in good faith, as the documentation will show. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). You may also call **** at ************ for them to better assist you in finding service. Largest Family-Owned RV Dealer In The Nation. Message. Want to make us an offer on the {product}? Would be a great hunting rig! Among the largest motorhomes, featuring the amenities of home for full-time life on the road. purchased in July 2022. CD Player. Any price listed excludes sales tax, registration tags, and delivery fees. 15,0000miles Specs: Ford E350 . As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. Stock Number The best of Class A amenities and more power than a Class B. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. . Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. ****************** was thankful that someone from Thor Motor Coach reached out. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. The solenoid is subject to failure and if it does, the switch will do nothing. 2 slide outs. 1. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. It is winterized and sitting in my driveway for the winter. Rates and amount financed are determined by credit history. When searching for a service center make sure to use the filter option. This price is only valid for 24 hours from. Now we have two new bids one for $4,500.00 from a subcontractor. Add distilled water only. BBB Business Profiles may not be reproduced for sales or promotional purposes. As I have stated countless times. We purchased a new 2019 *********************** **** Motor Coach in May 2019. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. Need advise, had a shop replace house battery and repair inverter. The claim is currently under review, you should hear back from your rep by the end of this week. Class C, 32 feet Thor Motor Coach. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! Speaker Location(s) Interior / Exterior. 2022 Thor Motor Coach Challenger RVs for Sale Near You. The pivotal combination of large Class A amenities with more power than a typical Class B RV. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. A representative has been notified and will be with you shortly. This shouldn't be happening. +26. Stock Number {stockNumber} {priceLabel} {msrp}. The same way they want they money on time, Included my vin number thor vegas **** 2022. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. Not sure where the in line fuse is located any help locating would be appreciated. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. Customer Reviews are not used in the calculation of BBB Rating. Front radio not working. Look in house battery compartment. Thanks for the suggestion. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup I am not in a place where I can plug in and charge the house batteries. in fuel costs), then **** will kindly deduct the $2,000. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. New to RVing? One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. We bought it new in 2018. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. I will say again this coach cost us 100's of thousands of dollars. We have a water leak and it has caused extensive damage. Listed 27 weeks ago in Cass . Plus tax, title and license. When I tried to bring it back in, it came in a few inches and then stopped. It may not display this or other websites correctly. Standard and optional features listed on units may or may not reflect the actual in-stock unit. Pantry. THOR #2187. It drops down over drivers head onto safety pins. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . Thurmont, MD. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. $5,000. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Then I tried the GFI in my 29m bathroom. Have driven unit less then 250 miles since purchase. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. Also if your GFI isnt easy to locate, you may have one on the inverter itself. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . 5 seatbelts. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. 3. Don't go searching for zebras just yet. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. 2022 Thor Freedom Elite 24HE. According to the call notes several of his concerns were discussed and further explained. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. All payments are with approved credit through dealer lending source. Thor is offering to repair by patching roof. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. Mechanic's Assistant: Are you fixing your Chassis yourself? The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. Multiple calls, travel, estimates, no results. You might find those release tools with the manual for the radio. !. Then to ********* in ****. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Please contact dealership to verify unit information and availability. Yes. This allows the radio to run with the ignition key off. Fort Wayne, Indiana, United States. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is truly a manufacturer defect. Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. We are tired and have had enough. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. We have spent more than three years trying to get these issues resolved. *All RV prices exclude tax, title, registration and fees, including documentary service fees. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. Both radios are powered from a 15 amp fuse located in the power center under the bed. This coach is over 6 years old. As the smallest motorhome option, camper vans are welcome virtually everywhere. See dealer for details. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). Does not include Hitch work or accessories. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. The retail declared our previous response as satisfactory, see below. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. Cab-Over Bunk. Class Cs with the beloved luxuries of Mercedes-Benz. My husband was ill and could not drive the coach to *******. Seal leaks and causes extreme noise when driven at highway speeds. Not just one but every single seat in . We have a 2017 Thor motor home with a radio installed backup camera. 2017 Thor Challenger XE Rear and side cameras and radio not working. Stock Number {stockNumber} {priceLabel} {msrp} {salePriceLabel} {saleprice}. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. Doesn't look like I am getting power to the radio since battery replaced. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! The other is a inline fuse, wired off the use,store relay battery lug. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. Ill keep taking all suggestions and look a while longer. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. The slide ran very slow, it always seems too. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. Description. Your Thor rep will be reaching out to you to gather more information on the concern. Did you recently have your batteries drain on you? **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. Message. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. More than 50 pictures were sent to Thor. Use/store switch in use mode? What's The Best Cordless Vacuum For RVers? Used 2020 Thor Motor Coach Four Winds 22E, Class C For Sale in Salem, New Hampshire Pop RVs 303020 Description: - View this and other quality Class C at RVT.com Online Classifieds trader. 2003 Thor Motor Coach jazz. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . For a better experience, please enable JavaScript in your browser before proceeding. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. Diesel and gas-powered chassis options. 2 lead acid batteries. can discuss the resolution. drivers window was installed bad. Wheel sensors for air pressure not working. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. Attached 75 watt solar panel. I was given a few numbers of service centers and I had to contact them. . They need to honor their warranty now! This is a MSRP $190K Class A Motorhome. These issues are ongoing, not new. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. International Association of Better Business Bureaus. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Complaint Type: Problems with Product/Service. Step inside and find a 68" jackknife sofa to the right of the entry door. I have that same issue, Use button was pushed, but no house power, so no radio or camera power.