Sunset World Resorts & Vacation Experiences - Scam and fraud! I did hire a lawyer cost around $4000.00 he sent letters to the agency with little response. YOUR PERSONAL INFORMATION IS SECURE. When I did not take the bite, she texted that she needed to sell at least 7 of these to supplement her income! They still refused to let me leave with a copy of the unsigned contract to review with an attorney. Same thing happened to us. If someone offers you an amazing deal on a timeshare package or convinces you that you can save money on a particular service, theres a good chance that they are lying and are only trying to get money from you. 1 of Membership Purchase Agreement shows annual maintenance fee is $719 which matches the fee for Cancun Sunset Club (Royal Sunset - on the beach), however when 2008 week was paid for Royal Sunset, the week that space banked with RCI was for Sunset Lagoon which has a lower maintenance fee of $616 per the 2006 schedule. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Please read and let me know what you think. Its very important to google the company and read reviews about them especially if you put out big money . We checked our membership purchase agreement Article #10 says that the Developer is responsible for all insurance to cover full and partial damages. Kings Creek Plantation Timeshare Cancellation? I want to complaint with PROFECO about this, and get my money back, We are unfortunately on the same boat as everyone else. Of course they continue to respond with the "we are not interested at this time" for the past 2 years. There was one sign that a possible claim might be recorded by lawyer Mitchell Sussman. i would love to find even a class action suit which i can cite when attempting to get out of our contracts because all the stories are similar. It is part of the Sunset World Company. This is multiple scenarios with the same story. they will admit that trading your private residency with someone else costs $189 each time. I agreed, but we agreed that if things got too far out of control we would walk out and just pay for the rental which was through hertz and eat the rental cost. If your developer doesnt have an exit program, your next step would be to seek out a timeshare exit company. Sunset World Resorts & Vacation Experiences - Contract, Sunset World Resorts & Vacation Experiences - Membership, Sunset World Resorts & Vacation Experiences - Fraudulent Sales Pitches!!!! Each of its hotels has its own unique style and provides guests with an unforgettable vacation experience. I then noticed this same lady signaling another worker to direct us to one of the many kiosk type desks set up in the airport lobby. The top manager now telling me that phone cancellation is not acceptable & was forcing me to keep the Timeshare which I totally refused. Were happy to help in any way we can. We accepted the second option. What a lead in! I was so mad upon reading this that we called immediately to complain and to see what we needed to do to cancel. Un-believable, this firm must be put out of business. Please repost. Our goal is to make it simpler for you to explore your options. As our team reviewed the website, the first thing we came across is the no up-front fee required . They tell you lies to make you buy their packages. I wanted to share this with anyone that might be planning a vacation to Cancun because I do not want you to be a victim as well. Hello. This is another forum with more complaints about this company: One common complaint against Sunset Group is that they make it very difficult to cancel your membership. Remember at first she said she was trying to sell her vacation as an employee. Were eager to assist in any capacity we can. FRAUD (charge #2) - Pg. When I asked who is really the travel agency that I am paying to, they were vague about it. This website exists because there are so many scams in the industry, and we wanted to make it easier for you to locate alternatives. Average Cost to Get Out of Your Timeshare? Can You Get Rid of a Punta Pacifico, Encanto Baha Timeshare? There have been several class-action lawsuits filed against Sunset Group in recent years. I asked for the details of multiple travel destinations package. We signed yesterday and they said we cant cancel it. They kept bring a new person to promise us more and after 4 hours I was so nervous and couldn't think anymore - we agreed and gave a deposit. The above comments confirmed my suspicion of a potential scam. We decided to fight this through our credit card companies. After further review of our contract, we decided to cancel since we did not feel very comfortable about the whole business transaction. I was in Cancun Mexico last November 2020 and stayed in Sunset Royal Beach . One common complaint against Sunset Group is that they make it very difficult to cancel your membership. They got me too. The whole ordeal took over 6 hours, surrounded by multiple sales staff taking turns talking to us. They had already charged my credit card for the deposit. items we already possessed in the terms of the contract e originally had. There is a big rip-off scam going on and the company is using a lot of different names to lure innocent people to sign with them. For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. I would be very interested in a class action lawsuit also. Its not uncommon for people to feel like they were misled or deceived during the purchase process, and this can lead to a lawsuit. The Marketing Sunset Group conned me out of my money for a trip to their resort in Cancun. That proved to me they were lying about the value of the "product". Charging our credit card for the monthly finance fee after we had contacted Sunset and told them specifically they were no longer authorized to debit payments from our card (late 2009). . A scam is an illegal scheme designed to cheat you out of your money. Promotoria Sunset Group Timeshare Owners Lawsuit I was directed to a lady at a counter where I could pay our cab fare there. She then offered "free tickets" to area attractions (deep sea fishing, theme parks, snorkeling, diving, etc) if we would attend a 90-minute presentation over lunch the following day. These same complaints can be found all over the internet on various forums and review websites. They did honor the initial agreement and pay for the SUV rental, and our transportation to and from the resort. Its normal for owners to feel like they were deluded or bamboozled during the sales presentation, and this can prompt a lawsuit. A lawsuit filed Tuesday in federal court argues that that rule is a "ticking time bomb" designed to tie up the current administration in bureaucratic knots. An accreditation and positive rating with the BBB, The organization has been around for a considerable length of time, A real office address rather than only a PO box. Another thing to keep in mind is that anything that sounds too good to be true probably is. Sunset Group is a family-owned timeshare developer. The company states it offers a real no up-front fee escrow option, so they don't get paid until you get your official release. The contract referenced a set of "rules" that we had to follow and says we agreed that we were shown the rules and agree to them. 10 Lote 13-B, Zona Hotelera, Fraudulent charges on credit card and fraudulent timeshare contract. Can You Get Rid of an Occidental Allegro Timeshare? My heart rate is through the roof as I write this letter and I get more and more upset as I look back to even proofread it. The Sunset Group is a scam with the lowest ethical standards. Now the Sunset Group threatens us with a collection agency and is attempting to ruin our credit. They said they cannot do business via phone, fax, or email. The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. i personally would beg to differ. you paid 22 275, how many weeks and were you non the platimun plan? Not the case at all, they worked and worked on prices and packages for hours continuously offering more alcoholic beverages along the way. I cannot even sell mine for $1. Me and my mom were mislead and not they said our membership cancellation is not valid. This may also include calls and text messages to my wireless telephone numbers. Mar 30, 2006. The contract also says a sale or transfer may take "60 days to a year and even that is not guaranteed." Go figure. I specifically told the sales manager that I might not meet the 7 day cancellation by mail by the time I returned home on Friday being weekend, he gave me a number to call for cancellation by Saturday/Sunday which I did. These lawsuits are often complex and can take years to resolve, but you may be able to get your money back if the lawsuit is successful. How to get rid of a Mayan Palace Timeshare? I cannot use my name but was scammed also. We never would have dreamed that the deadline to cancel would be before our 7 day vacation was even over. We wanted to leave several times, telling them that we were not interested but they wouldn't back off! 4. After 2 hours on the phone with him and looking at the web site he gave us while he was on the phone; we purchased a trip. For example, one of their properties is Sunset Royal Beach Resort. Therefore we are being charged a higher maintenance fee and receiving a lesser accommodation exchange with RCI. They kept us there for almost 4 hours pressuring us to upgrade our contract to receive extra weeks and other privileges. Sunset Group, Sales Dept. Sunset Group, also called Sunset Hotel Group and Sunset World is a hotel management company that operates around the world. I would also be interested in any class action lawsuits or any way to getting our money back. We are seeking an immediate cancellation of our membership, and an immediate refund of all monies paid, for the following reasons: For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. It's a lie. But opting out of some of these cookies may have an effect on your browsing experience. Timeshare vendors often encourage people to go to a timeshare sales presentation by offering incredible prizes if they stay the entire presentation. Scammers will use deception, or false pretenses, to try and steal your personal information or hard-earned cash. They said that they needed some business write offs for their firm. By the end of the day they were down to $4000 for a 10 week base, + 10 weeks options, + 10 weeks corporate giveaways, + a free cruise for a 10 year contract. These are more complaints about this resort: While we were there they started to pressure us about meeting with them - since it was our first trip back - so they can tell us how much the value of our purchased had gone up. While its not easy to find information on how to get out of a Sunset Group timeshare, it is possible, and you have options. If there is an Action Lawsuit going on some one please contact me thank you. I forwarded all calls from agency to the lawyer. The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. Some people have been successful using this method. As we mentioned countless times before, escrow can be very beneficial. 1. Always do your own due diligence and research any company youre considering doing business with. But I had to say NO about a thousand times and really dig into them for details to essentially prove to them that they are rip off artists. i wonder is there is a law firm willing to undertake one? If your timeshare developer is involved in a class-action lawsuit, sometimes you may be able to join in. not being from the USA it makes it difficult for us to find someone. http://timesharelegalaction.com/timeshare-attorney/sunset_group_lawsuit.php You can also try to sell your timeshare on your own. Please don't fall for anything that has Royal Elite's name on it. This enticed us to purchase since we have tried to sell this timeshare in the U.S. with no success. I basically told the woman on the phone that I was reading posts about them and they were not good. At that point though I had caught them in so many lies and fraudulent claims that I just kept saying NO NO NO. Sunset World Resorts & Vacation Experiences - Lose our money and peace of mind! There is nothing stated in the contract I can't begin to tell what a horrible experience it was. How did it turn out for you guys? We have NEVER even gotten a chance to use this timeshare so we decided to try the "buy back" option. Sunset Riviera Maya One of the world's premier ecotourism destinations, Riviera Maya has 80 miles of pristine beaches, world-famous coral reefs and fascinating Mayan treasures. I kept writing down there numbers and showing them how they provided no value compared to what we pay just by renting. The services they offer can be over the top expensive and there is no assurance they will actually want to help you. These cookies do not store any personal information. We couldn't get reservations 9 months in advance. Despite the fact that they practice things like this, it is feasible to discover a reputable timeshare release business with a track record of success in freeing consumers from their contracts. The first offer to purchase was around 68 thousand dollars. Please visit this website (specially the video section) to know in detail how these companies operate. Is there any legal action being taken against the Sunset Group? Here are some other tips to keep in mind so you avoid similar scams in the future: Do not use companies that lack an online presence, especially if they dont even have their own website. They refused to show me these mysterious rules. Unfortunately, that didnt seem to be enough to satisfy several of Sunset Group Timeshare Owners. Has anyone had succes contacting a lawyer or another company to get out of their timeshare? I keep calling but to no avail. Please contact me at zillayh@gmail.com. Of course after trying for almost 2 years, we have been constantly been given the " not interested at this time" respond. And because of these dissatisfied customers, several lawsuits have been filed against the company alleging breach of contract, fraud, negligence, and deceptive trade practices. The first offer to purchase was around 68 thousand dollars. Thanks! We kept telling them that we had some place to go and were late and we needed to leave. If a hurricane destroys the building, there is no required repair or fix. BPREP 8500 Sunset is a company controlled by Korman Communities, which operates the AKA short term corporate rental business, and the Brookfield Property Group. Resorts International Marketing Corp. was not the rental program that was presented and that Sunset required us to pay an additional fee for. OMG, this scammers need to be stopped. 1 shows balance financed as $10, 295 in addition to the fact that this was financed at a 6.9% interest rate. The Judge overseeing this case is EDWARD NICHOLAS. I wish I had done some research about them. Unfortunately, almost every timeshare exit company promises to do the same thing. Walking Away From Timeshare Maintenance Fees - Is It Smart? Sunset World Resorts & Vacation Experiences. They just called my house. Sunset Groups ratings and reviews reflect all of these issues and complaints. This scammers has to stop. Records of municipal courts and justice courts are housed here also. Timeshare exit companies attempt to absolve you of your timeshare contract by talking with the resort on your behalf. I asked to take the contract home to have a lawyer review and if OK I would mail them a check and signed documents. Hopefully one day their tactics will end, I meant they are professional scammers. Beware! Mr. Hernandez and another sales associate presented us with a copy of a document entitled Marketing Agreement, which he claimed waived our rights to cancel our contract, even though this waiver is not implicitly or explicitly stated in the Marketing Agreement document, and directly contradicts Mexican consumer law, which states that the right to cancel a contract cannot be waived. This isnt always true since different issues could keep you from leaving your agreement, regardless of the amount you pay them. However, it turned out to be more of a great rip off since everything they told us was a lie. Ocean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations and more are all part of the Sunset Group. Some of them even claim that they can assist you with canceling your timeshare no matter what the case may be. Have not heard much and really do not want to deal with it, still burns me. Search Close. But there is one site that seems to know where they are all the time, namely their collection agency, Resort Management International. Have you been able to get any resolution? Try Profeco, and don't take no for an answer. For example, on Consumer Affairs, Sunset Group has a 1.5-star rating with nearly 200 reviews. I also sent registered letters immediately just to be sure and cover all angles. Most of these are negative, with common complaints about high-pressure sales tactics, misrepresentation by salespeople, and difficulty cancelling contracts. We purchased the membership in 2008 for Tres Rios cancun and went to the resort for the first time this year. So there is no value or savings hence, there was no benefit for buying the package amidst the Pandemic when international travel is still restricted. #5. For other owners who have a timeshare with a different company, the good news is most developers do offer an exit program of their own. However since it was our last day there, when we got back the very next day I called to cancel the contract upgrade as was my right according to - THE EARLY TERMINATION OF THE CONTRACT paragraph in our contract. Her "closer" finally agreed to text me the details. Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. I promised nothing. And after that, the sales agent called me and he said that their legal department will not issue a refund so I need to keep the contract. In short, the rule requires the . BIG MISTAKE! If you are seeking to get out of Sunset Group timeshare, checking on their website and getting in touch with customer service is the first place youd want to start. Some of them even claim that they can help you with dropping your timeshare regardless of what the case might be. In terms of why its so hard to locate a timeshare exit program, class action lawsuits are one cause. That was enough though. They said that they needed some business write offs for their firm. We contacted the Mexican Embassy in Canada who told us Ill help you and guess what we never heard back. Im praying one day there will be a law suit against them. The Federal Trade Commission cautions owners each year that the main justification for timeshare exit scams is paying up-front expenses. Basically, we gave them $99 cash, and then rented the car for 1 week, and they would give us a form to cover the rental at the end of the tour. I refused to proceed and insisted travel package detail. It was very overwhelming and confusing. I am so furious right now AND IT SPOILS ALL THE 15 YEARS OF GOING TO SUNSET FISHERMEN! We are Americas #1 Timeshare Exit Resource. In spite of the fact that there are various kinds of scams, they are all after one thing: your hard-earned money. A high rating with the BBB and very few complaints ( hopefully none at all), The company has been around for multiple years, An actual office address instead of just a PO box. Overall makes it challenging to cancel their contracts. In addition to their duties overseeing the companys Smooth Passage initiative, they also have a robust customer service team based out of their Miami, Florida headquarters that takes great pride in taking care of all your needs before, during, and after your stay. www.sunsetscam.com this triggered my PTSD. politicians or family members who had lost by virtue of a judgment handed down in a proceeding or in whose The initial contact who pose in FB as a supervisor in a Cancun resort blasted me with abusive text for not pursuing the offer. The case status is Pending - Other Pending. Also, they will tell you that you are making an excellent financial investment, and that you can rent or sell your timeshare weeks for a profit. I insisted that they email me the properties that are offering n the package as destinations. Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. They have an office in Miami - which they do business from there. This may also include calls and text messages to my wireless telephone numbers. They said it was tax deductible. 7. Our mission is to eliminate scams in the timeshare industry. If there is a lawsuit, let me know guys, I was a victim too. After being faced with such an unexpected expense my fianc and I decided that there was absolutely no way we could afford the "vacation package" that we had signed up for. We strive to be the trusted resource you can count on in the most important . I acknowledge that this consent may only be revoked by email notification to info@mytimeshareexitreviews.com. Youre not the only one wanting to ditch their Sunset Group timeshare. Menu. Be sure to document everything and consult an attorney if you have any questions along the way. This comment was posted by a verified customer. You also have the option to opt-out of these cookies. We finally were contacted by a person named Rosalia Silva Campos. I wanted to cancel but my wife wanted the SUV for the week. Never begin working with a company without first having everything written down in a legally binding contract. This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. PRIVACY POLICY I wanted a cancellation and return of my money. sunset group / fraud and dishonest. Many customers on different message boards, that were unsatisfied with Sunset Groupsuch as ComplaintsBoard and RedWeekwere approached by a timeshare exit company called Mexican Timeshare Solutions. Sunset World/Pura Vida Lifestyles Premier Cancun Vacations, Cancun Travel Unlimited,Sunset Group, PURA VIDA, club sunset cancun, sunset group, sunset royal Enticing people to buy a ripoff vacation packages, took my money $1625.00 for a membership, can't even access the website PURAVIDALifestyles, took upon themselves to terminate my membership . This category only includes cookies that ensures basic functionalities and security features of the website. This effectively nullifies the contract. When we offered to give them Sunset Fisherman's contract on an even even trade they made us sign a contract that said we could not stay or visit Tres Rios in the future. Eventually got the price down to something we thought we could actually afford. We did not find any evidence of an official exit program with Sunset Group, but most timeshare companies do have such programs set up. Sunset World Resorts & Vacation Experiences - TimeShare rip off giants! Sunset Group - Royal Fishermam, Playa Del Carmen Mexico BUYER'S BEWARE ! In the event that they dont have a rating, or their grade is extremely low (a F particularly), then staying away from them is ideal. by consumers, for consumers. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report Ripoff Report Investigates! The second most common complaint is that Sunset Group uses high-pressure sales tactics. The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. Its critical that you figure out how to distinguish a scam so can protect yourself and your funds from now on. Multiple issues requiring emails and phone calls to get the RCI membership fee paid that was in the contract and also to take care of various other administrative issues with limited response. Historical Court Records (more than 50 years old). I actually thought we had a decent price, and wanted the deal to work. This website exists because there are so many businesses just like Mexican Timeshare Solutions, and we wanted to make it easier for you to locate extra alternatives. After this threat of not issuing a refund, I filed a dispute claim to my credit card visa and submit all the documents that were needed including the cancellation letter that I handed to them .. I did talk to the Tourist Police & a couple of quasi-consumer agencies the next time I was in Mexico, but everyone was extremely not helpful. You may also end up having to pay hundreds or even thousands of dollars in fees. Very unusual procedure. The second most common complaint is that Sunset Group uses high-pressure sales tactics. Our mission is to help timeshare owners connect with the best timeshare cancellation company so we can eliminate scams in the timeshare industry. But the contract actually lists only 7 months out of the year that we are allowed to use our "week". In a class action lawsuit, if the plaintiff wins the case, then everyone who is involved in the class action is entitled to compensation. The Sunset Group is a scam. Get Rid of Timeshare Inherited from Parents? All things considered, until there is any authority fresh insight about a legal claim, we would urge you to search out elective courses to getting made up for the time and cash youve put resources into your timeshare with Sunset Group. Now that my husband has passed away & I had a stroke, I cannot use & pay the fees! I said "I said mail, not phone, not fax, and not email". As a result of this failure, we have not been able to exercise the membership privileges promised to us. One of the primary reasons owners need to dispose of their timeshares is a result of high-pressure sales strategies utilized by the developers. We wrote up a cancellation document and presented it to Sunset Fishermen (which was easy since we were staying there). Read the fine print and make sure everything in the contract lines up with what you agreed to before giving away any money. I also almost got scam by Sunset World too . At the airport they offered us nice rental SUV for the whole week for $99 if we would tour the "hotel". How to Cancel Royal Holiday Club Timeshare? This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. I have been in touch with people there and they say they are working the process but it takes time.