StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! StudentUniverse empowers young adults to experience the world with discount travel. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. Some countries have reopened borders to international travelers, with guidelines or restrictions. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. How do I book seat assignments and meal requests? You also can't split it between multiple flights. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Fulfillment of a request cannot be guaranteed. A change to your student status will not impact your credit. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. Please allow adequate time to obtain any such advice or documents. We strive to resolve any dispute amicably. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. Search for the total number in your party and log in (or Sign up) as yourself. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. Yes, same airline. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Always free! But ATOL protection does not apply to all travel and travel services. And ICYMI, you dont have to be a student to book on StudentUniverse! We understand a lot of events have been cancelled due to concerns over COVID-19. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. Please contact us by phone if you are having technical difficulties on our site. It is entirely at the airline's discretion to provide you with a seat on a later flight. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. Airlines can deny boarding without the proper identification. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. Alternatively you can ask us for copies. Log in (or join) to see if you are eligible. All refunds will be delayed until the situation stabilises. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. All prices are subject to availability and can be withdrawn or varied without notice. You can also update your email address to a more permanent one on your account any time. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. Most airlines have issued one free change and you may be eligible to cancel for future credit. You will be asked to sign up or log in. Give us a call back when you're ready to rebook. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Sign up for sale alerts, email-only discounts, travel inspiration and more. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. Save your details for a quick and easy checkout process. We strive to make sure your travel arrangements are satisfactory. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. StudentUniverse is not responsible for providing you with this information. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. Telephone calls to or from any of our consultants may be recorded for training purposes. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. We accept most major debit and credit cards. If your ticket was totally unused, itll be for the full amount of the original ticket. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. When youre ready to use it, you can check flights on our website to have an idea of what you want. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. You must not make any booking unless you understand and agree with these Booking Conditions. Do not book a roundtrip flight only to use the return portion. (Opt out at any time). Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. These terms were last updated on 17 September 2018. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. To ensure you are seated next to each other you can either contact us via email or chat with an agent. Refund Policy. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. Almost always, latest coupons and promo codes can be found there. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. ago Bottom Line. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. And in case you didnt know, you dont have to be a student to book on StudentUniverse. If you have a layover, you should check if there are transit requirements for that country as well. Vote. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. So call once, get in line and hang tight! Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). Please ask us to confirm what protection may apply to your booking. The booking confirmation email or reference number must be given to the accommodation provider at check-in. Maybe. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. If you have registered before, please check your registration is valid and has not lapsed. If you don't see a credit that you think should be there, give us a call. The lead-named traveller must provide written notification. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. A flight disappearing from your account typically means that the airline has cancelled it. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. Bad. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. Without this, you can be denied boarding. The airline will determine eligibility requirements for your companion prior to your purchase. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Also, current discount deals are available at the link. Sometimes airlines provide us with fares they do not want displayed to the general public. Please refer to your airlines policy for more details on when your credit has to be used by. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' If this is not the case, you must let us know. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. 198 User Reviews. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. We aim to provide you with an amazing travel experience. For any fare we advertise, we first check to make sure there are some available seats. Refund Policy. Travel insurance is also recommended by the Foreign and Commonwealth Office. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. If your search has some of these special fares available it will be messaged in the search results. Travel insurance is recommended for all bookings. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. Basic Economy . First, they do not have a refund option. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. Airlines can change the price of airfare very frequently based on a multitude of factors. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. Were all working overtime to try and help as much as we can. If you do not see a travel credit and believe you have one, please give us a call to confirm. Specified hotels may offer student discounts. All rights reserved. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Please check your airline's policy. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. Log in to get the phone number and call our agents, who will help you book over the phone. We cannot guarantee the accuracy of any ratings set by accommodation providers. Become a FREE member to access our exclusive student travel discounts. Please note that we can *NOT* reinstate your flights for you if you cancel them. Most airlines are not offering full refunds at this point, except in very specific circumstances. We recommend that you consult with your doctor or specialist clinic before commencing travel. payment or sold at an inclusive or total price: (a) transport (b) First, visit the link for Studentuniverse Refund Policy Promo Code. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. To confirm your travel arrangements you may be required to pay a deposit per person. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. It is the responsibility solely of the hotel to deduct the discount upon your arrival. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). To make a booking, click "Buy Now" and follow the prompts that appear on-screen. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Please reconfirm your flights at least 24 hours prior to departure. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. Such terms and conditions may be disclosed by use of hypertext links. If you would not like to accept the future travel credit, we can look into the possibility of a refund. accounting for a significant proportion of the package. Your travel credit is associated with your original booking. First, visit the link for Studentuniverse Refund Policy Coupon Code. This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. You must notify your consultant of your payment once it has been made. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. No date changes are permitted outside of your tickets validity period. However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. All accommodation ratings are set by the relevant provider. Additionally, a small number of itineraries do need to be booked via an agent. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. To find the change rules for your flight ticket, look under the My Trips section of your account. StudentUniverse is on a mission to make global experiences possible. Yes! StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Please speak to one of our consultants for further details. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. If your airline does appear to . Student universe uses tripmate for their insurance policies and they're a complete scam. If youd like to check what your airline is offering, you can check out the airline policies directly. StudentUniverse is not an insurance company. For your protection, we recommend that you purchase trip cancellation and travel accident protection. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. Most Popular. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. You will need to input your traveling companions' details before entering your credit card information. This table is for informational purposes only. Amendment and cancellation policies differ per hotel. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. If your query is not urgent, please expect a delay in receiving a response. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. It is entirely at the airlines discretion to provide you with a seat on a later flight. are beginning to reopen to travelers who have been vaccinated. Good. This page sets out the Terms and Conditions under which you . If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).