If you do not agree with these terms, then do not use our website and/or services. The Federal Trade Commission and the State of Illinois are taking action against Napleton, a large, multistate auto dealer group based in Illinois, for sneaking illegal junk fees for unwanted "add-ons" onto customers' bills and for discriminating against Black consumers by charging them more for financing. Arlington VA. Show customers why they should trust your business over your competitors On March 15, 2018, Thursday, I came to dealership MerlexAutoGroup (1105 N Glebe Rd, Arlington, VA 22201) to make a test drive and to ask about the possibility of financing for my daughter. Audi MMI Navigation Plus w/MMI TouchDriver Assistance Pkg, By using this service, you accept the terms of our. United States. Dealer said they would call back when the car was back, and never called back. I will be notifying Truecar about their shaddy sales practice, 2017 MERCEDES-BENZ GLS 450 4MATIC Shopper. Each time, I was told someone just put a deposit down on that, They consistently and systematically advertise cars that they sold months ago showing a low price on the add to draw you in, once you are there, th, They have the best inventory of lux cars. Write a Review. I had a wonderful experience purchasing my used vehicle. Experience the car via video chat and ask the dealer any questions you may have. CAME ALL THE WAY FROM WEST VIRGINIA FOR THE SUBARU WRX STI. I have brought this up to my team and we will be working on improving our sales experience. Call no one call you back but before I bought car everybody from there company blowing my phone up. Case Summary. Arlington, VA. Consumers want to see how a business took care of business. they are not trustworthy! ( I spent many years as a manager in the car business, so this is not assumption) If they dont have those options they are either leaving money on the table with incorrect book outs, making customers put down money unnecessarily, or they are giving inaccurate and fake book outs to the banks which if that were the case, they would be in a lot of trouble. We have some of the highest inventory turnover rates in the industry as we only sell the highest quality high line vehicles at the lowest prices; for this reason, we are fortunate to sell cars nearly every day. There may be more specific results for "merlex-auto-group", For more specific results for "merlex-auto-group", Showing 1-25 of 112,711 Found Reports
5 hours later I received a random text from a different sales rep asking how my test drive went. Yet, i have never met him before this day!!!!!! They said that everything was already discussed and I should just sign what was discussed. Can be upwards of $3000.00 On top of vehicle cost. Finally, one place to get all the court documents we need. Job. I was very scared that they will frighten my daughter and neighbors. Well guide you through the process. Cases involving agreements to pay a specific amount of money (promissory notes, loan and credit card agreements, checks, etc. Very responsive!! We're all concerned about COVID-19. Purchased 2015 ******** **** ***** July13 2020 during COVID. Search listings from Merlex Auto Group in Arlington, VA to find the right vehicle for you. Consumers love to do business with someone that can admit mistakes and state how they made improvements. I will never ever go back to Merlex Auto group. Check reviews anywhere about this place! Bought the car was clean everything was ready. I get to the dealership and the truck was not in the lot. This is IMPORTANT! BUT MIRACULOUSLY, HIS NAME IS ON MY CONTRACT AS THE PERSON WHO SOLD ME THE CAR. 3.7. Be kind to yourself and spend your hard earned money elsewhere. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. Specialties: High End Used Car Sales. Why Ripoff Report will not release author information! Specialties: High End Used Car Sales. I decided to head out to Merlex this morning to take a look at a gorgeous black on black X6 that they had on their website. I got back to the house and discover that the truck price (according to the website) was now $28,966 - nearly $4,700 more than it was hours earlier. Sales hours: 10:00am to 8:00pm. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. View all hours. ), Service/Process; Person Served: SETAYESH INC; Process Type: Warrant In Debt; Plaintiff: PIERRE, ROODY. From this document I defined the total selling price for the car. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! I get it that they have a number in mind but the market is going against them v-a-v value.they should seriously entertain "low ball" offers. Verify to immediately update business information, respond to reviews, and more! In the original write up they said that the car ran perfectly. They told you where to sign, and you just blindly did just that and now you come here to cry and whine over what YOU got YOURSELF into! Job closed due to COVID so I hardly drove car after that fixed! He was very knowledgeable, thorough, kind, and most importantly very honest. Website. 3.7. Little did I know, for him, it was a phone call away! 1105 N GLEBE RD, ARLINGTON, VA 22201. On March 19, 2018, Monday, I returned the car and the car's key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201. Great deal done. It may not be copied without the written permission of Ripoff Report. We provide a vast selection of high-quality used vehicles, exceptional car care and customer service with a smile! the mechanic then informed me that MERLEX told them not to give the car back to me and that I should call "walter". Easy Apply. i brought it in the next day and showed Ramil. Otherwise they will come to my home and make to me bad. pay could be better. CARFAX Vehicle History products and services are based only on information supplied to CARFAX. Ripoff Report has an exclusive license to this report. Made an internet inquiry, had 2 responses, one from Mike and one from Grace. Court documents are not available for this case. I was told the truck "was in the shop" to get a sun roof motor replaced. REBUTTAL BOX
(703) 214-3598. who took it far and beyond to make sure I left satisfied. Trash. Copyright 1997-2023 Ripoff Report. They lost 2 potential deals from qualified customers and any chance of repeat business or referrals. This time I decided to take to ******** dealer. I was scared that they will break my doors, windows and home stuff. I informed her, ok but was waiting to hear back from the sales person. learned a lot about cars. He said, he cant. There is no any information about the financing by Pentagon Credit Union. Before that, I got by phone confirmation of the availability of the car 2015 Toyota Camry and that the price is as advertised $14,966. Copyright 1997-2023, Ripoff Report. before signing the dotted line, the owner Ramil aka Ray (fake names are used here we learned) assured us any issue, his "personal" mechanic will solve. The Merlex Auto Group Way. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Was sold a car with a bad engine! Lebanon Missouri, carla sheila carrillo coz Lorena Zully Bullon Coz ida Mirella coz Bonilla They are Make me m San Juan de Lurigancho Lima, GEICO AUTO INSURANCE GEICO Auto Insurance Refuses to Honor their Policy Obligations Promptly Macon GA, NAACP IMAGE AWARDS-Carol Alexander - Television + Streaming and Podcast Coordinator NAACP, NAACP IMAGE AWARDS, Carol Alexander - Television + Streaming and Podcast Coordinator OF NAACP IMAGE AWARDS THIS COMPANY DOES NOT SUPPORT BLACK CREATORS! He then texts me "if i am having any problems, contact the salesman! Browse Lexus IS 250 vehicles in Centreville, VA for sale on Cars.com, with prices under $99,999. Also I defined that in 2017, the car was involved in an accident. Sales (571) 200-0879. I got a Certificate of Title to my name issued on March 27, 2018 I was ill after this event for 5 weeks. 3.4 (644 reviews) 1105 N Glebe Rd Arlington, VA 22201. I said I was not pleased but sh-t happens. Merlex Auto Group Sales Position. Always go with your gut feeling! Specializing in: Mercedes-Benz, Lexus, Cadillac, BMW, Range Rover, Jeep Wrangler, etc. For important participation details and mileage limitations, please ask your dealer. The saleman told us that they had the car for 140 days, had $2K in the car for detailing and oil changes, and would not honor the Truecar price I was sent, this after telling us how great the car was and that if we didn't buy it he would. WARNING! By continuing to use this website, you agree to UniCourts General Disclaimer, Terms of Service, :$6K . 235 Reviews. This guy is one of the absolute worst i have seen and I used to train new hires for sales. For more specific results for "merlex-auto-group". All rights reserved. Wasted a trip out to Arlington. DocketService/Process; Person Served: SETAYESH INC; Process Type: Warrant In Debt; Plaintiff: PIERRE, ROODY. BBB Business Profiles may not be reproduced for sales or promotional purposes. I purchased a car from here 2 DAYS ago! Merlex gave me a great experience. Owners who claim this profile can update information, boost SEO, and more. Quick contact by dealership but then I received an email from a second salesperson which I thought was unnecessary and wasn't sure which one to deal with. Yelp users havent asked any questions yet about Merlex Auto Group. Appfolio Charged $538 to charge card and I never heard of them!!! I was looking for a pre owned vehicle with low mileage. Overview Reviews (235) Inventory (150) price inspection communication buying experience scam professional truck unprofessional. Upon arriving at the dealership, the scene was a little chaotic and unorganized. After discovering THOUSANDS OF DOLLARS worth of problems, Ramil proceeded to not answer the phone and send me to voice mail. Ford F150 was advertised at $24,277. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. It looked brand new being a used car and all of the customer service reps handled me very well. Called in. Directions. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. I have no idea who it is. This report was posted on Ripoff Report on 06/05/2018 11:08 AM and is a permanent record located here:
He wanted me to take it to his mechanic, i felt more comfortable taking it to Lexus to find out what's wrong. The sals person was nice but this dealership runs some kind of scam. Horrible customer service. 23 Unique Auto Import jobs including salaries, ratings, and reviews, posted by Unique Auto Import employees. Vehicle listed- Price excludes Taxes, Tags, Processing and other fees. When I asked why the price increase they replied that there was maintenance performed on it to ensure it ran perfectly typical bait and switch. The second bank is ALLY. I highly suggest, next time you spend over $10, you get yourself a keeper. All business will get complaints. It was not discussed. Thursday, I dropped off the car at their mechanic after my mechanic took a look and assured the damage. So now Im paying for car thats just parked! If you have ever bought a vehicle before and know how it should go, or, if you have an IQ over 80, don't deal here, especially with Mike. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. After everything with the vehicle checked out, I went to speak with the managers Walter and Alberto who made the process of purchase smoothly and quickly. Employer est. Confirmed my appointment a bit before noon. They outsource all of their work to Philippines who do not know the basics of the English language. Some of the employees are rude and not helpful. Corporate Advocacy Program: How to repair your business reputation. They assured me that they would rectify any issues and disappear when time to do so! It's only been two days since my initial visit to Merlex. we have that vehicle on the lot and come and talk to Jessie. They have hidden fees. I contacted "Walter" who quickly asked "when can i come in? Luxury cars, latest trends, lifestyle posts, inventory -- #MerlexLife Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! !! I am beyond grateful for this business for making this possibility of driving off the lot with a beautiful X6 possible. Walter gave me the discount I needed to secure the purchase. The final on road price was 10K higher. Merlex Auto Group. Completely Dishonest and Fraudulent!!! Here at Merlex Auto Group, it is our mission to be the automotive home of drivers in the Arlington, VA area. Now please pay attention to this the fraudulent actions kick in!! Search job openings at Unique Auto Import. Who is ED Magedson - Founder, Ripoff Report. I dealt with the GM, Walter. The manager of MerlexAutoGroup called to Pentagon Credit Union and apply for the Auto loan for me. which was weird because I dropped of the car. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! How those businesses take care of those complaints is what separates good businesses from the rest. Consumers want to see how a business took care of business. Very unorganized and fake professional. Please teach me how to make the bank stop frightening me. Corporate Advocacy Business Remediation and Customer Satisfaction Program. He knew nothing about the car so i should have known he knew nothing about anything else either. Blame yourself! Grace told me to contact Mike ASAP so I did. International Association of Better Business Bureaus. Read more reports about Merlex Auto Group. Called/ texted Merlex to inform them and see what they can do. Both the Pentagon Credit Union and Ally bank were notified that the car returned to dealership MerlexAutoGroup and that the transaction is fraudulent. Or at least Bill of Sale. Specializing in: Mercedes-Benz, Lexus, Cadillac, BMW, Range Rover, Jeep Wrangler, etc. A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Ally bank gave me the reference number. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Its HIS car, not mine. 2. bring someone with you at all times if you are dealing with merlex or any of their family, This is a review from some one who bought a car from here TWO DAYS AGO! Anyone from afar could see that the reason they were doing this was because we left a negative review. (703) 214-3598. I was contacted, via e-mail once, and once only!!!! I parked the car in the middle of the selling place in a way, that no one car can exit or enter the selling place. Great selection of cars they play extremely fair and honest and they get you the best loan possible out there Walter gave me the best experience with buying my first car. WOW that's great service, I expected a ride not to be taken for a ride. Come Jan2022 job reopened so I started to use car frequently. Choose a car and the dealer will bring it to you for a no-obligation test drive. The case status is Other. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Don't waste your time! File your review. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Find more than 112,707 complaints| Ripoff Report Also, we saw that the employee of MerlexAutoGroup drove the car from the middle of the selling place to the side. 5. I called "Mike" again to complain - was told in so many words "too bad we can do that" to which I responded that there are laws against this sort of bait and switch. Compare pay for popular roles and read about the team's work-life balance. 6. 1 mile away. CARFAX does not have the complete history of every vehicle. We provide a vast selection of high-quality used vehicles, exceptional car care and customer service with a smile! co workers were fun and easy to get along with. If you would like to see more Rip-off Reports on this company/individual, search here: You haven't ANY clue of what you were doing! I was assured I'd still get first crack at the truck by a guy named "Steve" once it was out of the shop given my hour-long trek to Merlex. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, NAACP IMAGE AWARDS-Carol Alexander - Television + Streaming and Podcast Coordinator, Stephen Komorek API International Group Investigators, Matthew Paul Lee - World Wide Consulting Group, Neptune Auto Transport LLC - Ibrahim Salah - Thief - Fraud - Scammer - Very Unprofessional. Initially I showed him a car that Id settle for but wasnt in love with. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Arlington. Merlex needs to apply this principle!!!! He said no way. I ha ve never met Walii before this day! LOS ANGELES CALIFORNIA, Joseph Ilardi Joe Ilardi, joe_drFizzy, Journey Hemp co, Joseph Ilardi is a drug using, perverted womanizing creep Orlando Florida, Amazing Offer LLC Amazing Assets LLC Amazing Flipps LLC Michael Hilliard Ray Haynes Brittany Kerr Michael Williams They find houses of people that have died having little to no family. Completely Shady, especially Ray the owner. Boca Chica, Tierras Altas, Quebr Veraguas Boca Chica, Tierras Altas, Quebr Veraguas Chiriqui, Avimex Poisoning Livestock With Experimental Untested Poisonous Vaccines, Skeltons Lock and Key Skeltons Lock & Key Refused to refund for faulty key fob he sold me new. Thank you for bringing this to our attention. If I could give this business zero starts, I would. I Talked with a sales person who handed me the set of keys and walked away. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. WE FINANCE EVERYBODY - Call Our Sales Department For More Information. No problem I was told. This case was filed in Arlington County Courts, Arlington County General District Court located in James City, Virginia. Merlex Auto Group was started in 2014 bringing the highest quality luxury certified pre-owned cars and trucks to the DMV region. Server location. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. That's the way you make sales and retain satisfied customers!!!!! Bait and switch tactics, not one car pictured I was interested in was available. 1105 N Glebe Rd, Arlington, VA 22201 United States, https://www.merlexautogroup.com/index.shtml. As he spoke to me he was rudely carrying on other conversations and i wasnt sure when he was speaking to me or someone else. It's been two days, I have not heard from him since. After I contacted the dealer on their 2014 Mercedes E-350 4 matic with the Amg package their price went from 10,996 to 14,996. One of the best Used Car Dealers, Automotive business at 1105 N Glebe Rd, Arlington VA, 22201 United States. 235 Reviews. All Dealer Home Services must comply with state or local ordinances. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Please teach how to cancel this Certificate of Title. Bought a range rover. Got in contact with Julian shortly after the price dropped. Should they have been honest? HIGHLY RECCOMEND, On 1-28-23 I contacted the dealership early in the morning which I asked to check on a specific auto, I stated " I am not interested in any other auto, and I will be there to purchase that auto in 1 1/2 hours. On April 3, 2018 I got a bill and welcome letter from Ally Financing. Ass Fks, Stay Away! On March 19, 2018, Monday, I returned the car and the cars key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201. Merlex Auto Group Instagram September 02, 2018 merlex auto group instagram And the best part of all, documents in their CrowdSourced Library are FREE. She indicated she would get with him to check the status. Wondering if a report is missing? Dealt with Jason and Walter. DO NOT TRUST RAY! Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Another car stalled out and wouldn't restart within 50 feet of the lot. Fast service. February 2022 check engine light comes on again. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Merlex Auto Group. I visited dealership MerlexAutoGroup. Making you a happy customer is not their goal!! I called about the same car on three different days over the course of three weeks. We offer: The manager Walter prepared Purchase Documents set. Merlex Auto Group. After i emailed and showed proof of what was going on, The VA police gave me 4-5 VA agency numbers to quickly start an investigation have them looked into! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I asked to provide me with absent pages in my Purchase Documents set. Blessing in disguise Lincoln, Yeovil, Cardiff, Glasgow, AUTO MANIA DAVE PERSAUD Dave persaud sold me a car with a bad transfer case to the 4 by 4 and now i can not drive it, Dave said he would cover the cost of the part up to 50 percent and when i called him to help me he no longer wanted to help after the deal was signed and finished he said it was an as is sale after taking the 8 grand from me LAKELAND FLORIDA, RSI Vacations Misleading Sales Presentation Asheville North Carolina, Enterprise Content Solutions Keith Elzia Chuck Rath Email marketing and direct marketing Bloomington Minnesota, ANUVA Capital, Alliance Funding Group Alliance Funding Group Pawnee Leasing Posed as Equipment financing loan company but tried to make me buy the equipment after I paid it off La Palma CA, Completeautoparts.biz They stole my money Orlando Florida, Ulloa Management Group LLC Paul No show Saint Augustine Florida, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Merlex Auto Group's headquarters are located at 1105 N Glebe Rd, Arlington, Virginia, 22201, United States What is Merlex Auto Group's phone number? Find out what works well at Merlex Auto Group from the people who know best. Domain Created. Why is this public record being published online? Diagnostic revealed there was $10,000 worth of mechanical work needed for a car Ray sold me 2 days ago, one he assured was perfectly okay. All rights reserved. Easy, done. BBB Business Profiles may not be reproduced for sales or promotional purposes. Uncover why Merlex Auto Group is the best company for you. Even called me several days later to say car was there, but you told me wasnt before. GoooooooooooooooooooooooooooooooDdddffff. 2019 LAND ROVER RANGE ROVER SUPERCHARGED Shopper, They were pretty good with customer service and the car prices where average, Pretty good. I submitted an application to police. How BBB Processes Complaints and Reviews, BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania. You will be sorry. Dont sign the sold as is be careful! How those businesses take care of those complaints is what separates good businesses from the rest. I was eventually introduced to the GM Walter who took it far and beyond to make sure I left satisfied. in 20 reviews, The salesmen are very professional and told us everything we needed to know about the Mercedes. in 16 reviews, We bought our Lexus RC350 from Merlex on 5/10 and the car buying process was the fastest I've ever experienced. in 3 reviews. Abundance Media Group AMG Abundance Media Group is a fraud and corrupt agency. |. I have been in sales for over 49+ years, and I KNOW the importance of following-up and following through!!!! Set an appointment waited 45 minutes before acknowledged waiting another 30 min after licensed was checked and no activity information relayed call for Lyft waited 11 minutes upon arrival of Lyft no one questioned my leaving ? Buy at your own risk!! On Monday 6/21/21 I made an appointment with "Mike" for a test drive for Wednesday at 1pm 6/23/21. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Directions. Where do I begin all I can say is dont judge a book by its cover, I am single mother that came here with challenging credit these guys got me the best rate and best monthly payment anyone can they play extremely fair and dont take advantage of anyone they will make sure your satisfied to the max all across the board and Walter hes an angel he made sure I was taken care of and he also fed me to make sure I was making the right decision and he gave me an offer I could not refuse. He then told me to locate and contact the original dealer myself, to get the information, then he told me to get him the vin so he could look it up. My owners would have either fired him or fired me for not firing him the way he acted on the phone. Life's too short, are keep it up and yours will. They definitely give you the star treatment here! I would love to see how they are booking their vehicles to the bank. After speaking to the dealership the day before I was to go test drive the vehicle required when I got there I found out the vehicle had been sold the week before this is something that could have been told to me the day before instead of me wasting my time in the rain to find out this very poor customer service.