Not all nursing staff working in outpatient clinics where children were cared for were trained to child safeguarding level 3. The trust had made clear improvements to the way health records were managed across the organisation. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Staff recognised and reported incidents and near misses. The service had improved the triage process with significantly improved training and clinical competency checks for nurses and HCAs. It has a number of medical and surgical wards and specialist units, a 24-hour Emergency Department and a full range of diagnostic services including Magnetic Resonance Imaging (MRI), Computer Tomography (CT) and Interventional Radiotherapy. We don't rate every type of service. This meant there were 107 babies born at the midwifery led unit from October 2021 to September 2022 this was lower than previous years. Alcohol Care Teams are embedded in Conquest hospital in Hastings and Eastbourne District General. The programme aims to give an up-to-date view of hospital maternity care across the country and help us understand what is working well to support learning and improvement at a local and national level. Where compliance with VTE risk assessment and prevention had been a concern in our previous inspection report, there was now evidence of high rates of compliance with 95% of patients having a properly completed VTE risk assessment in July 2016. Current mandatory and statutory training for nursing and medical staff did not meet trust targets. If you have any dietary requirements, please speak to the nursing staff and they will assist you. 05 November to 12 December 2019 During a routine inspection. Learning from Morbidity and Mortality meetings needed further development. All staff received a quarterly newsletter called you said, we said and gives staff information of common risks and examples of learning from incidents. We observed staff following national best practice guidance in theatres. (877) 870-7012 to begin the admissions process. Money for the television and phone system by your bedside. the service is performing exceptionally well. At the time of our inspection visit it was partially rolled out with a clear timeline for continued introduction of key aspects of the framework.The triumvirate management structure for the division gave clear lines of reporting, clear accountabilities and responsibilities and was known to staff. Explore Your Treatment Options : You . Hospedia is a private company which provides this service and they set the charges, including the cost of incoming and outgoing calls. There were systems in place to support learning, improvement and innovation. We appreciate your support in asking your friends and relatives to only visit during visiting times. Our rating of this service stayed the same. UK Covid-19 hospital admissions are highest since July with ICUs in London, North West & North East worst hit. Seaford, Data collection takes place on one day each month and reported within monthly governance meetings. There were 735 mixed sex breaches on surgical wards at EDGH during a 12-month period. Hospedia gives you access to many television and radio stations and a dedicated telephone number. Moving patients at night is only done in an emergency. Quality checks were carried out to make sure staff were clearly documenting observations on arrival and during childrens stay on the ward. However, staff are taken from the ward they are based in to work in other areas that do not have a full establishment and staff shortages. The doctor will prescribe all the tablets and medicines that you need while you are in hospital, as well as any you need when you return home. Every adaptation was offered to make the appointment as comfortable and relaxed as possible. The admission process includes these steps: Intake : You'll meet with one of our compassionate intake coordinators who will listen to your story and history, assess your situation, and determine how we can best help. Eastbourne District General Hospital has 337 inpatient beds, and eight critical care beds. Further information about reducing the risk of falling while in hospital is available; please discuss this with your nurse. After the inspection we requested further documentary evidence to support our judgements including policies and procedures, staffing rotas and quality improvement initiatives. Hand hygiene audits in 2017 indicated consistently good practice with 98% compliance. Data provided by the trust showed improvements in the implementation of the sepsis pathway. The safeguarding team had recently been expanded and was addressing specific areas of the trust where shortfalls in practice were identified. Doctors, nurses and allied health professionals worked together to provide integrated care that met the needs of patients. Admissions FAQ . Operated by Southern Service and Stagecoach South East, the . We saw staff interacting in a caring and dignified way with patients with ill mental health and learning disabilities. The service managed safety incidents well. The department performed similarly to or better than national averages in the Emergency Department Survey 2016 and between November 2016 and December 2017 in the time from arrival to initial assessment. The discharge lounge is staffed by nursing staff who can care for all your needs while you are there. There may be occasions when the only bed available is in a mixed sex area. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ However, if your medication has not been changed and you have a supply at home, please inform the nurses as this may speed up the discharge process for you and allow you to be discharged earlier. Along with the introduction of GP streaming this reflected a targeted approach to improving access and flow. We inspected the Maternity service as part of our national maternity inspection programme. Not all complaints were answered within 30 days of their receipt as per trust policy and people were not made aware of the trusts complaints response deadline. The incident-reporting system indicated consistent oversight from the senior team and a detailed approached to establishing the causes. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. This meant any child presenting at risk from complex mental health issues after this time, would be transferred to the short stay paediatric assessment unit or Conquest Hospital site for overnight admission until assessment by a mental healthcare professional could be safely carried out. Patients and relatives told us that they were treated with dignity and compassion. Consultant vacancies were listed on the service risk register and the latest available data noted 69% of patients were reviewed by a consultant within 14 hours of admission against Royal College of Emergency Medicine guidance. However non-availability or delays in responding to referrals to specialties had resulted in negative patient outcomes including for patients who needed a stroke assessment. Eastbourne Station to Eastbourne District General Hospital by train, bus and walk. The trust rate of surgical site infections (SSIs) was better than the national average. One team of staff felt their manager was less approachable and they felt less supported but this appeared to be about an individual middle managers approach. 0300 131 4500, Eastbourne District General Hospital Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. Protected meal times mean that we can help patients who may need assistance with eating and drinking and maintain privacy and dignity. When is meal time and what food can I bring into the hospital? Every effort will be made to find an appropriate bed in a single sex area as soon as possible dependent on your clinical requirements. There were some issues with the structural maintenance of the hospital. The service controlled infection risk well. Subscribe now for regular news, updates and priority booking for events, All content is available under the Open Government Licence v3.0, except where otherwise stated, 179 - East Sussex and Brighton and Hove Record Office (ESBHRO), East Sussex and Brighton and Hove Record Office (ESBHRO), About our Bexhill-on-sea, This information will help us make improvements to the website. 0300 131 4500, Admissions Unit Eastbourne DGH Information for the day of your surgery, Admissions Unit - Eastbourne DGH - Information for the day of your surgery. For example, through the use of practice based competency assessments for a variety of clinical procedures. Nurse staffing was on the divisional risk register and staff reported that there were often staff shortages that needed to be filled with bank and agency staff. 0300 131 4500, Bexhill Hospital TN40 2DZ, In Patients and relatives we spoke with gave positive feedback about the care they received on the unit. Eastbourne Midwife Unit (EMU) is in Eastbourne Sussex and part of the East Sussex Healthcare NHS Trust. Matrons assistants support matrons with the clerical side of their job such as monitoring training compliance, collecting, and collating data for clinical audits. This included assessing the patient against the risk of falls, nutrition status, skin integrity and pain. A regular trolley service, with a selection of newspapers, magazines and confectionery, is available on most wards. 0300 131 4500, Cancel or reschedule your outpatient appointment, Long COVID Assessment and Support Service Feedback, Patient transport and help with travel costs. We observed safeguarding folders, which identified the safeguarding lead and the referral process. We last inspected in October 2016 and rated urgent and emergency services as requires improvement overall. The environment had improved since our previous inspection all areas were visibly clean and equipment was well maintained. The sepsis link nurse developed a think Sepsis poster which highlighted monthly audit results and a Stop sticker when the pathway was no longer appropriate, to ensure staff used the screening tool and cascaded results to the clinical leads and matron. Hospitals. Leaders and staff understood and knew how to apply them and monitor progress. 1 - 20 of 32 Intermediate /after hospital care services in Eastbourne. The service had a vision for what it wanted to achieve and a strategy to turn it into action, developed with all relevant stakeholders. 877.870.7012. We saw minutes of meetings where incidents including never events were discussed and learning fed back to staff via ward meetings and newsletters, which were available in hard copy and circulated by email. There were business continuity plans in place for use in the event of a major incident. Let us know. The service struggled with staffing numbers and staff did not always have the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. We rated safe as requires improvement and well-led as good and the Eastbourne Midwife Unit as requires improvement overall. We look at the needs of all patients when making these decisions and we will discuss with you prior to any move. Where the NEWS score was elevated to a higher level there was automatic review by the medical emergency team. This included greater emphasis on evidence-based practice and training. Patient records were available, kept secure and up to date. Staff knew how to contact the safeguarding team within the hospital and explained clearly how to make a safeguarding referral. Alongside the falls assessment an individual needs assessment is completed. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD Our rating of the Eastbourne Midwife Unit was requires improvement. Infection prevention and control standards were variable. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. The service managed safety incidents well and learned lessons from them. The childrens service was in the process of introducing Excellence in Care audits and the tool included a regular paediatric early warning system (PEWS) audits. The unit is run by a group of core midwives and maternity support workers (MSWs) and is supported by the community midwifery teams. the service is performing well and meeting our expectations. Data for the period December 2016 to December 2017 indicated variable performance in RCEM audits. Any addresses or telephone numbers that you might need. Over 98% of surgical patients would recommend the hospital. Records for patients with mental health needs required improvement to assure us of patient safety. They are standing by 24 hours a day, 7 days a week to take your call. Budding medics have a doctor overseeing them, with workshops, hospital practice and work . we have taken enforcement action. HE 55 St Mary's Hospital: admission and discharge registers; 1947-1957 . The service had enough staff to care for patients and keep them safe. This checks a patients dementia and delirium, blood pressure, medication review, visual impairments, continence care plan, call bells within reach and mobility and walking aids. The service did not have a major incident policy for the mortuary, although they had started work to produce this. The board above your bed will state your name, the consultant leading your care and your named nurse. RM AMHFKY - Protestors including MP's and opposition candidates march against cuts to local maternity services in Eastbourne. How to get to Eastbourne Hospital by Bus? Please visit our Insurances Accepted page to learn more. People were respected and valued as individuals. Admissions. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and . Learn more about PALS. Staff kept detailed records of children and young peoples care and treatment. We accept all major insurances as well as Medicare and all AHCCCS plans. We will publish a report of our overall findings when we have completed the national inspection programme. Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Other series are not available for consultation until 30 years from the last date of the document. Apply to Admission Care jobs now hiring in Eastbourne on Indeed.com, the worlds largest job site. The plan for your discharge from hospital will start on your admission to hospital. The trusts referral to treatment time (RTT) for admitted pathways for surgical services had been worse than the England overall performance since July 2015. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and . There was a proactive approach to meeting the needs of those from different cultures or with complex needs. Call us today, 24/7, for a free, confidential assessment. However no patients waited more than 12 hours from the decision to admit until being admitted and much work had been done by the site management and executive team to address patient flow throughout the hospital. Staff completed and updated risk assessments for each child and young person and removed or minimised risks. To contact PALS at this hospital: phone 0300 131 4784. email esh-tr.palse@nhs.net. Whilst we noted significant improvements in the service from our findings on previous inspections, there were still areas where further work was needed. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Our rating of the service was good. Storage space is limited, but where possible, please bring with you or have brought in for you: We recommend that you ask a relative to take home any money or valuables you have on you when you are admitted to hospital. Daily checks of essential equipment were taking place with records available to confirm senior oversight of equipment checks occurring. Staff knew about the psychiatric liaison team based in accident and emergency department and that the team were available 24 hours every day. We also inspected one other Maternity service run by East Sussex Healthcare NHS Trust. We rated it as good because: Published Staff understood the services vision and values, and how to apply them in their work. In most wards there is a bedside television, radio and telephone system called Hospedia. Pre-assessment clinics were thorough, and parents had time to ask questions and understand their child's conditions and treatment. In some of the records we looked at we found missing referrals, no evidence of consistent risk assessment and evidence of the discharge of a patient at significant risk of self-harm or suicide. The trust had been sent a letter by the Secretary of State congratulating them on being one of the most improved emergency departments nationally.