So, be patient, and follow the tips above if your package does not arrive. 12.00 shipping or so it is a larger box. Youll need to provide new, additional information to back up your appeal. I am opted out always have been for years and years. Sit back and relax while we do the work. Why Else Would USPS List Delivered To Agent For Final Delivery On The Tracking? This can include things like: In some situations, a buyer may ask their bank or other financial institution to open a payment dispute if they believe theres an issue with their order. Either way, you will get notified that the parcel is delivered to an agent. Usually, I put my name on a package and an address of a warehouse. 12-17-2014 06:26 AM. As soon as you get the Delivered to Agent for Final Delivery message popping up in your tracking information youre not going to get any other updates whatsoever. If your local post office claims that they cant help you or you need to escalate things further, you may consider contacting USPS directly. Thanks". My understanding is that this means the package was left with someone other than the addressee like someone else in the household or a neighbor. ACCEPTED ACCEPTANCE AT DESTINATION: The item arrived at the destination USPS processing facility or Post Office Alternatively, you may wish to try out some of the other tips instead. Your email address will not be published. Tip This does add a little bit of extra stress into the equation, but as we have highlighted a couple of times already this whole situation is very rare. There was a buyer awhile back who lived in Ehrlenger. In the overwhelming majority of circumstances that you see this message pop up in your tracking info its because a USPS mail carrier has completed delivery to someone that wasnt expressly named on the envelope or package directly. No, this message means that your package is either about to be handed to your agent or has already been handed off and is going to be sitting there waiting for you just as soon you arrive. If the seller doesn't respond or if they can't resolve the problem, you may be eligible for eBay Money Back Guarantee. If the seller has already shipped the item, they won't be able to cancel the order. Yes, you read that right. if (document.context) document.write ("&context=" + escape(document.context)); Of course, your local post office employees can also be considered agents that are able to accept packages on your behalf as well. What Does Delivered To Agent For Final Delivery Mean On USPS? I never used to see this but the last few months or so it happens on SOME but not all packages. Save money by combining shipping when you buy more than one item from the same seller. Most commonly, this is someone who lives at or works at the establishment where the package is being dropped off. Oh, Ship! Don't love it? The thread itself also demonstrates how sometimes sellers can effect change by reporting an issue on the boards, encouraging others to weigh in, and being persistent. Bought an item and want to check when it should arrive? Well gather the info you provide and use it to submit your request with the USPS claims department in a few minutes! eBay Exporter of the Year was a great success! What does "delivered to agent for final delivery" mean? How To File a USPS Delivery Complaint in a Few Clicks. You have up to 21 business days from when you opened the original request. The incident is an example of how things can go wrong even when sellers do their best to ship using tracking. Of course, if the authorized agent that received your package for final delivery was a trusted neighbor or coworker you might have to wait a little bit longer to get your hands on your package at least until the next time that you see them, or until you reach out to them and schedule a time for you to get your package. DoNotPay is an advocate of consumer rights and can help you bypass time-consuming and tedious processes when dealing with small-time sellers and multinational retailers alike! Get mail from all your homes and business(es) or both in the same app. You will also be able to work with them directly to find out what options are available to you. Are you a seller looking to help a buyer with an item that hasn't arrived? Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Respond to any buyer messages in a timely manner. Most of the time when someone accepts a package on your behalf as an agent for you they are going to want to seek you out and give you your package just as quickly as possible. The shipping operationcompanies are under lots of pressure due to handling multiple numbers of parcels at the same time. Required fields are marked. If that time comes, youll want to know exactly how to navigate that situation. If USPS doesnt manage to locate your parcel, you will be able to file your lost package claim within 60 days of the mailing date. Feel free to share other examples. Here on JamesMcAllisterOnline.com, he shares his knowledge that brought him to where he is today. Read more below. The overwhelming majority of packages handled by the USPS, by FedEx, by UPS, and by other shipping partners are going to be handled by their own employees right up until the moment of delivery not handed over to agents to go the last mile. Failing to ship on time can lead to your item arriving later than the estimated delivery date. ", One seller expressed gratitude but sought clarification, writing in part, "when they say "the policy" do they just mean how CSR's will handle INR cases if they come up, or are they resolving the eBay tracking software to notate 'Delivered' despite the USPS language about delivering to an agent for final delivery?". You pay them to receive (and ship to you) your packages, they received it (that's what the tracking shows) and failed to ship it to you. Packages often end up at the local postal service, and the USPS tracking system shows the same status. The reshipper tells me that they never received the package, while USPS tells me that the package reached the destination. almost forgot to mention that, I don't live in USA and I use PO box for shipping. As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of our rules. eBay will review the details and get back to you and the buyer with a resolution within 48 hours: If you dont agree with the decision, you can appeal by providing new information within 30 days of the case being closed. Since youre still waiting to see whether the parcel will reach you, you should hold off with filing a claim. Honestly it makes no sense. However, you may consider trying out the following to ensure that youre able to get your package as quickly as possible or receive a reimbursement if the package truly is lost. Some merchants will offer refunds for packages that are missing, even if tracking shows them as delivered. You don't have to ask eBay to step in immediately after the 3 business days though if you're still working things through with the buyer, you generally have up to 30 days after the request was opened to ask us for help. I think this information will be useful to you: https://www.uspstrackingfun.com/usps-delivered-to-agent/, Thank you,it became a little clearer to me how it works. Your email address will not be published. An agent may include a family member, neighbor, friend, or work colleague. So keep an eye out for messages from your buyers and respond promptly. I had an ebay shipment delivered to "agent" last week, after a phone call I found out the agent ended up being an alternate post office since the intended . Find out what to do if your item hasnt arrived by the estimated delivery date. Step inside and see how virtual mailboxes are the future of mail. At the end of the day, though, anyone that is authorized to receive packages on your behalf are considered your agent. Also, is the customer live in an apartment or university? INR in the making. Your position is unchanged in strength. They may not want to tell you that they accepted the package for you or they may not even know who you are and instead just feigned to be authorized agents so that they could get their hands on whatever it is you were having shipped to you in the first place. My customer lives in Linton, IN. document.write ("?zoneid=4"); The shipping address is correct. An agent refers to whoever receives the package, but it doesn't only have to be an authorized person. Delivered to Agent for Final Delivery - What Is It? A strong shipping strategy is key for a successful holiday. 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For better or worse, USPS can deliver to agents without checking with you first. I guess the customer does not get the item. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" I suspect, this is exactly what happened. Our address is Linton Indiana","The postal service claims that the shipping label stated, Indianapolis, Indiana.". Whether the products you ordered are late, missing, or faulty, you can ask for your money back through the DoNotPay app. If your item arrives, you can close your request. You wont receive a final value fee credit if this happens and you may also receive a defect, which may affect your. Excellent!! Packages often end up at the local postal service, and the USPS tracking system shows the same status. Lets say that your package was delivered to an agent. Find many great new & used options and get the best deals for FIFA Club World Cup Japan 2006 Flame pin badge FC Barcelona SC Internacional at the best online prices at eBay! What Does Delivered To Agent For Final Delivery Mean? What happens if USPS informs you that your package was delivered to an agent for final delivery instead of you? When communicating with the buyer, do your best to be polite and professional in your responses, even when theyre upset or angry. Delivered to Agent for Final Delivery ANNISTON, AL 36207 _____ Dion D. Rode US NAVY/US ARMY(RET) NRA LIFE MEMBER. How to use your eBay earnings to purchase shipping labels. In the case of mail rooms, they may be handling delivery for a large number of tenants at once, which is what can cause the delay. what can i do? In this case, an agent is an authorized person that is trusted to handle your package. If you aren't there, then I'll leave you a slip stating I tried delivering it. Just know that the USPS does not (and cannot, really) take any extra steps whatsoever to confirm the identity of the individuals that they and these packages over too. I have been using the service for 10 years now. New comments cannot be posted and votes cannot be cast. Whenever possible, we recommend resolving your buyers issue directly and not asking eBay to step in. var m3_u = (location.protocol=='https:'? This will help you deduce where the package is and . This is important because if by any chance the pkg gets "lost" on USPS property or in transit, QVC is . Guess I will wait untill tomorow to call ebay and get this closed. For high value items (750 USD/CAD/AUD or 450 GBP or 550 EUR or more, depending on the international site you are selling), use a shipping service that includes. If they arent someone thats typically allowed to handle your mail, they will not receive it. Is Getting a Refund for a USPS Late Delivery Possible? plus shipping label shows correct address not the processing center. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Once that happens, the tracking status will say ''delivered to agent''. Items can be in customs for a few days or a few weeks..International packages can take up to six weeks to be delivered. This can be concerning, especially if you didnt actually receive the package, and you arent sure why. If you can't find your parcel, you should check with the supervisor at the post office where the package was delivered, or call 1.800.ASK.USPS". "I've reported the issue multiple times, but I'm wondering if others here are seeing the same problem?". Add in the deeply discounted mail forwarding costs (up to 80% off of traditional postage) to nearly any address on the planet, automatic check depositing features, improve safety and security options, and so much more and its not hard to see why people love US Global Mail as much as they do. It helps to provide a better customer experience, and it might make it easier to come to an agreement about their issue. It's up to the buyer to update the eBay status but if they say it wasn't delivered according to the usps and eBay it was. Returns happen. We are not affiliated with or endorsed by any company unless otherwise noted, nor do we speak in any official capacity on behalf of any third-party. In these situations, though, the USPS specifically look for ways to deliver your package to authorized agents. @TweedyLandThis might help you as you can email them with questions about the delivery https://www.usps.com/help/contact-us.htm, I already wrote in support of the USPS, but they promise to answer until mid-January :-), The customer received the package on November 25th and he informed me in a letter: "Praise the Lord it showed up here today. If the tracking for your item shows that it's been delivered, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. i.e, a place where the mail is delivered to a central place and then distributed? Delivered to agent is delivered in the eyes of usps and eBay. In some cases, I will list the item as delivered to agent, where I am the agent signing on behalf of the customer. If a package is marked as "Delivered to Agent for Final Delivery" but no one has let you know that they accepted your package for you, and your package isn't where you were expecting to find it, it's time to get a hold of the shipping company that handled the delivery (and handed things off to this agent) as well as the company or organization Your item may still be in transit. It is considered delivered at this point. If eBay closes the case on behalf of the buyer, you could receive a defect that may affect your seller standard. Your buyer needs to contact the mail room of her University. Consider Signing Up For USPS Informed Delivery. To track your package online, follow these instructions: Visit the official USPS website. Learn how to track your item all the way to your doorstep. I wonder how many people I will have to explain this to. document.write ("<\/scr"+"ipt>"); lives in melbourn ky and that is what is on the label. Read our article on shipping for sellers. I'm an overseas customer and sometimes buy goods from eBay using a forwarder service.Recently, I had a very frustrating experience: my package didn't reach the warehouse. If eBay steps in to help, you will no longer be able to issue a refund. I HIGHLY recommend the services at US Global Mail. I would try to contact her post office myself and ask about the status. When this happens, they will reattempt delivery the following day so if they did have it, it will arrive the next business day. Complete a change of address online and deliver the form to your local post office. For HP Stream 11-d007na Charger Blue Tip 65W Laptop AC Adapter + Power Cable | Computers/Tablets & Networking, Laptop & Desktop Accessories, Laptop Power Adapters/Chargers | eBay! When USPS hands off the package to an agent, from their point of view the job has been successfully completed. You'll find the delivery details for an item, such as shipping charges and the estimated delivery date, in the Shipping and payments section of the listing. Because its possible one of these may apply to you, I wanted to share them with you. If her phone number was on the customs forms, they should call her and tell her what the custom fee will be and when she can pick up the item. Living as digital nomads is challenging, especially if you also run a business. If a buyer opens a request, eBay will send a message with all of the details to your registered email address itll also be available in your eBay Messages. document.write (document.charset ? There was a problem fetching the translation. In a screenshot uploaded by a seller, the USPS tracking showed: Sellers said they believed they had fulfilled their duty and could do no more to prove they shipped the item to the customer. This allows them to get the package to a person that can finalize the delivery for them, allows them to focus on other packages that they have to deliver, and also guarantees that youre going to be able to get your package in a reasonable amount of time, too. USPS uses the 'delivered to agent for final delivery' message when the package has been delivered to a third-party, who is authorized to receive mail on your behalf.