See full menu. For a quicker response, we strongly recommend reaching out via our contact us form. Clipper automatically checks for a valid pass. We notify customers 30 and 60 days before the expiration date of their payment card on file. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. For account-related We strongly recommend that you check-in online prior to arriving at our terminals for travel. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. No, every rider needs their own card or device (phone or watch) to pay for fares. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. A: You made me laugh, thanks! If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. Transit Agency Tips. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Sign up for year-round getaways, special offers, and more. Privacy Policy. If you do not hear any beeps or see any lights, your card may be defective or damaged. Registered cardholders can report lost, stolen or damaged cards and request replacements. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Getting Started. You will select your seats when making your booking. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. Check out the r . If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. The correct fare will be automatically deducted. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. When will I be charged for my Auto-Reload value? I set up Auto-Reload, but its not showing up in my online account. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. YES! On our international route, the Victoria Clipper V also offers onboard duty-free sales. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). There's no need to open an app. Key Clipper information translated to Spanish. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Account Management. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. Opens in new window. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. Robbins parking lot locations are also available for overnight parking. Please allow ample time in your schedule to check in required luggage. You have up to 6 months to spend down your balance, so you can load the funds. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Select machines accept credit and debit cards. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. Clipper: Clipper is the all-in-one transit card for the Bay Area. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Otherwise, you will be logged out automatically. Yes, there is. In order to book using your travel credit please reach out to a reservations agent using our contact us form. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Make sure you always have a current email address on file. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. You can load up to $300 on a Clipper card. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. But if you tag off, Clipper will return the difference of $6 to your card. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. You can use cash value on all transit systems that accept Clipper. Paper Tickets Your session is about to expire due to inactivity. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. Imagine you want to take a trip on SMART that costs $5.50. Yes. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Tag again or use another payment method. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. Log in to your account to add a Backup Payment method. An email notification will be sent out 7 days prior to travel as a reminder for check-in. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). You will need to tag your card to a card reader or ticket machine to activate it. Please note that The Hub is permanently closed. Clipper isadministered by the Metropolitan Transportation Commission. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? If the condition evaluates to false (.F. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. Our vessel also features one wheelchair accessible bathroom onboard. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. This is separate from confirmation of payment. Some purchasing limits applyas outlined on our sales page. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. There's no need to open an app. Purchase at various retail locations , including BART and Walgreens. Credit card charges are processed immediately. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. When does the new 31-day pass become active? Yes. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. Phone. And you can do it anytime. Loading Value and Automatic reloading. At your request, we can mail you a new card with your balance restored, typically within 2 business days. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. The Salish Sea is world famous for observing a vast array of whales and sealife. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. All guests are welcome to use the top outside viewing deck as desired during our trips. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. This happens automatically, with no disruption in your ability to use Clipper. Riders are encouraged to get a Clipper Card to avoid the surcharge. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. Three beeps and a red light means your card wasnt accepted. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Getting Started. My transit benefit program told me they sent you the money. Im so glad that I dont have to go into the office the last two weeks. Please note that you cannot use your phone to unlock bikeshares. Vista Panoramic Upgraded window seats in Vista Class. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. For more information, visit Sales and Service Locations. In person at the AC Transit Customer Service Center. You will only need a valid passport (or other valid travel document, see below) to enter Canada. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. On a successful tag, lights and a "Travel OK" screen will appear on the machine. 4 yr. ago. Failure to provide such evidencemay make you inadmissible to Canada. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. #16 of 92 Boat Tours & Water Sports in Seattle. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. questions, log in to your account. Some transit agencies charge fares based on distance or zones. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. News; Twitter Twitter, Opens . Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. learn more. This means we couldnt process your payment for automatic reloading. 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Call us 800-888-2535; Contact us; Enter search term: Go. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). You can also order value at the same time. Once you set up Auto-Reload, we need to confirm your payment method is valid. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. I'm visiting the Bay Area. Use the same ticket when you exit. Check out our sample Victoria Clipper V gift shop menu. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The money is still missing. How do I set up and use a Clipper card on my phone? For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. This means we couldnt process your payment for automatic reloading. Cookie Notice While Clipper is used to pay for BART, it is not a BART product. See the. Thank you! Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. We will send an email to confirm that you have updated information in your account. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. However, there are 3 Clipper vendors at SFO. 2020, Metropolitan Transportation Commission. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Log in to your account to add a Backup Payment method. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. The terminal is located on Alaskan Way at Pier 69. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. Funds added using Apple Pay and Google Pay areimmediately available for use. Will the toll lanes reduce traffic jams? U.S. Customs & Border Protection will start processing passengers at least one hour before departure. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. This is different in the phone environment. This site is protected by Google's invisible reCAPTCHA. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. I set up Auto-Reload, but its not showing up in my online account. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Log in to your Clipper account. Please enter the ages for all children 18 and under. After your second tag, the card reader will display a message that your initial tag was refunded. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? Comfort VIP Best of the best seats in Comfort Class! Log in to your Clipper account to add backup payment. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. For more information, please see our Seattle-Victoria fast ferry schedule. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. U.S. Immigration . Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? To find out more information about replacing an RTC card, please visit 511.org. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Our terminal in Victoria is currently open 10:00am 5:00pm. What happened to my order? Keep your phone handy in case an inspector asks to see your fare. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide.