I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. glasgow, glasgow. I applied online. Free interview details posted anonymously by Jet2.com interview candidates. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. then given a date to attend an . per informarci del problema. Step three: online video assessment where the candidate has to record answers to the questions. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Pilots Fly with us and take your career to new heights. Tra due giorni far il secondo step. It took another two weeks to get a job offer, which I accepted. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Dial the phone number 011 44 20 3059 8336. Anonymous Employee in Manchester, England, I applied online. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. telephone interview with HR/recruitment. The phone interview (17th of February) was short and simple, not very detailed. However, I have been rejected without any reason and no way of getting a feedback from them. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Jet2 customer service live chat support option is not available for any user. Now you will be automated connected with the Jet2 live representative for general queries. The process took 1 week. I know I havent got the job which is why Im writing this now. If you joined our Customer Service Team you would be working from home. Sign Up for Job Alerts. Your task is to choose either the best or worst of these solutions. We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Step one: submitting application. Online application 10 min telephone interview 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. A band to help our customers get into the holiday spirit lick the link to read more about the evening. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. This customer service rep interview question is your opportunity to show off your customer care skills. 19 May 2015 by TTG Staff. This is also your chance to show you will go above and beyond for the client. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. The person on the phone was lovely! Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. Cloudflare Ray ID: 7a17b994ade97e94 Interview Questions. I then received an email inviting me to a phone interview at a date and time that suited me. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. Then a phone call asking some questions. real person. 10 min telephone interview Step two: online written assessment. Usually, the waiting time is 30 to 45 minutes. The process took 2 weeks. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. All quite straight forward. Our customers were treated to a VIP customer experience, including: It took around 4 weeks to get an interview offer, by which time I had almost given up on it. Be personable. Youll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. I interviewed at Jet2.com (Leeds, England) in Jan 2023. Ci Als u dit bericht blijft zien, stuur dan een e-mail I thought I had done very well in all of these however I was unsuccessful. Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Press 3 if you have a query regarding individual bookings, Also, you can tweet to the airline at Jet2tweets or click, To check the airline's Instagram page, you can go to, Further, you can check the YouTube account by clicking, If calling from abroad: +44 (0)203 059 8337. Home; About; FAQ; Service Anonymous Employee in Edinburgh, Scotland, I applied online. How do I speak to someone at Manchester Airport? Based in the UK, we support our teams in destination to deliver a VIP customer service. After interviewing at Jet2.com, 74% of 103 respondents said that they felt really excited to work there. Operations Our Operations Teams keep everything running . On 8th June my friend and I dropped cases off at airport. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. This lasted 10 minutes and I was asked two competency questions. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. The process took 1 week. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. Again, I received no email invitation and called them twice. The process took 2 weeks. Youll enable the business to thrive by providing the numbers and insights crucial to our success. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? Competitive Country. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I applied online. A huge thank you to everyone that voted for us Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Communicate clearly and often. And not to forget a pair of free return flights for those sharing their birthday with us 8 Jet2.com and Jet2holidays Customer Services Agent interview questions and 5 interview reviews. job category. Goodie bags packed with special treats Caso continue recebendo esta mensagem, Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Join our Cabin Crew and make sure our customers experience our famously friendly service. 3. Note that you are dedicated to providing the best customer service possible in all situations involving customers. summary. The process took 1 week. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. I know I havent got the job which is why Im writing this now. Our dedicated customer service SJT . The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. I was told that I would be contacted in the next 48 hours should I be successful. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! . 3. Sign Up for Job Alerts. Si continas recibiendo este mensaje, infrmanos del problema She explained to me perfectly through the phone what i needed to do. message, contactez-nous l'adresse Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. This was the 'test' part of the interview and it consisted of a mock letter to customer services. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. an. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Over 60% of our holidays are sold online! The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Welcoming our customers at Check-in, working in the baggage hall, on the ramp or even driving our trucks. . Average salary for Jet2.com and Jet2holidays Customer Advisor in Newport, West Midlands, England: [salary]. Is First Class Worth It On British Airways? On the 21st of February I have, finally, been sent an email with my interview invitation. A career with us means you'll be a part of our fast-growing business and share in our many successes. Avoid negative language. Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. Cheers to 20 years, and many more to come. In this way, your call redirects to a representative. You can email the site owner to let them know you were blocked. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Applied on the 11th of February. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. envie um e-mail para Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Apply the CARP method. The process took 2 days. Its something you can benefit from in your role. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Interview. Anonymous Employee in Edinburgh, Scotland, I applied online. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . Remain impartial. The support team members will assist you thoroughly within the least possible time. .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. Documents checked and uniform sizes taken. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Applied online through the Jet2 careers website. They are very polite and helpful during all process. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. How do I set up a search agent alert? Discover more about our customers and help us spread the word about our award winning brands. . With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. Thorough but very friendly. The eight job interview questions you need to have an answer for. I interviewed at Jet2.com and Jet2holidays. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. Slightly unprofessional. A presentation to start. The process took 2 weeks. How do I set up a search agent alert? Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. What are the biggest competitors in our industry? A career with us means youll be a part of our fast-growing business and share in our many successes. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Excellent explanation of job decription. Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Internet and download speeds. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Answer. Over 10 years of experience in the Airlines & Airport industry, in various sectors such as Leadership, Employee Evaluation, Business and Product Development, Customer Service, Aud Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! Tell me about a time you dealt with a difficult customer? Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, Sell the benefits of your favorite holiday destination. 3 4. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. #Jet2 #CheersTo20Years. when did you give VIP service. I applied online. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. What do you know about Jet2 as a company? The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. The scenario would be how you would handle a customer call. We do not have or manage any kind of Travel Services. Fly with us and take your career to new heights. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com What made you want to apply for this position? Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. questo messaggio, invia un'email all'indirizzo The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. I interviewed at Jet2.com (Manchester, England) in Apr 2017. The process took 5 days. 1. Jet2.com was named the - by UK travel agents for the tenth time. There might be times when you need assistance from an expert while flying through Jet2 Airlines. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Handling Short term insurance quotes. Overall very friendly staff, very informal. What do you expect your working day to be like? For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Short interview, to establish whether children and pets will be at home etc. Step two: online written assessment. Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. The process took 5 weeks. Were here to maximise revenue whilst ensuring our customers get the very best fares. Reasons why Jet2 was chosen as a career. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. 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