Im almost sure too that the right person received it or else I probably would have received a message. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. This actually happened to me except I was the buyer. thanks. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Buyer supposed . The sale was almost $200. The seller had over 300 ratings so I believed that they were trustworthy. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. I contacted the seller and they insisted I wait a few days. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Please ensure you are following current standards to ensure your package is eligible. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. 2. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. I have the tracking number though, and it says the package was . Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Not likely. **However, I was never given my payment. My husband and I are relatively new to this scene. Create an account to follow your favorite communities and start taking part in conversations. I wouldnt . The sale was almost $200. As a buyer I would be fine with that. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Mercari takes about 2 days to respond. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. I have this happen all the time. I sell designer bags for about $300-1000. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Wait 48 hours. 5 Common Mercari Scams & How To Avoid Them. Option 1. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. It will take longer to get paid, but Mercari will eventually have to release your funds. Press question mark to learn the rest of the keyboard shortcuts. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Date: September 24, 2021 08:21AM edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. The police could ask for that to help find the thief. I was really worried about this situation. Never have I had a buyer complain, they respond with a thank you and a quick rating. The title says it all. The third arrived a few days after the window closed). Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. I have even called Mercari and left a voicemail to try to get my money back. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. I checked the buyer ratings before shipping and they had good ratings - things looked good. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. The good news is that eventually you will be paid out either way. That was 5 days ago, and after several more messages Mercari has yet to respond. I contacted Mercari multiple times, nothing got put on hold. 1. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Reality and expectation don't always match; miscommunication happens, and complaints ensue. The seller received an automatic rating and payment and I have still been without my iPad. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Anyone have any advice has to what to do? Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Had this happen to me as a buyer! It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Show more Is Mercari Legitimate? Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Buyer claims they did not receive the package. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. ', Press J to jump to the feed. Some buyers do claim this as a scam, but this is truly not always the case. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. thanks ! Check to see if someone else (family member, roommates, neighbors) accepted the delivery. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. . In some cases packages say delivered while they are still in transit. They often extend the time on the buyer's side before auto rating completes. this is a question and various opinions are valid and necessary. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. You can email the site owner to let them know you were blocked. Hoping for a happy ending to this problem. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. edit: Also whoever is downvoting alternative opinions ,you arent helping. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Press question mark to learn the rest of the keyboard shortcuts. The buyer got paid after three days and I was still charged. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Cloudflare Ray ID: 7a16556a0c7c770d Update: the buyer informed me today that the package arrived. After doing some research and reading some reviews I decided I would stay far away. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. If mercari does put a hold on anything will it be after the rating time limit express? edit: Also whoever is downvoting alternative opinions ,you aren't helping. Annoyed. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Mercari is not as "buyer friendly" as eBay. Mercari does offer a $200 shipping protection with each order. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I really feel this could be a scam. and our 178.62.122.70 Their customer service does not help sellers. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. I always do, "hi there, just saw your item was delivered, I hope you love it. Ah, ok. Thanks . Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Buyers are aware of having three days to rate, so I prefer to be left alone. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Internet was a no go.I am at the Post Office to see whats up. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. While I've searched the sub I was still curious. Package was delivered yesterday. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Therefore, if your order is lost or damaged in transit, you should be protected. Thanks for the tip! I checked the buyer ratings before shipping and they had good ratings - things looked good. I'm not sure what else I can do. But it appears as if everything is in order now. 'In honor of imnotlegolas for starting this subreddit. Items that are not claimed within 10 days will be destroyed. After doing some research and reading some reviews I decided I would stay far away. I shipped out a piece of jewelry. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. I have the tracking number though, and it says the package was delivered. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. New comments cannot be posted and votes cannot be cast. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Internet was a no go.I am at the Post Office to see whats up. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. This seems to be a scam, similar to what happens on ebay. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. The buyer had one negative as a Seller. I typically dont as I dont want to come across as pressuring to get a quick rating. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. This buyer does more selling than buying from looking at their reviews. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. That's shitty the buyer seems genuine so I'd hate for this to be the case. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. I insured the package at full value. Is this a scam? Click to reveal I got a notification that says, "Your buyer has informed us that the item has not been delievered. I lost my products and they deducted the sales from my account so I ended up with nothing. Shipping claims can take up to 2 weeks to resolve. Please contact me back after you talk to your local USPS". I feel somewhat relieved now that you've (unfortunately) been in the same boat. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. The action you just performed triggered the security solution. Performance & security by Cloudflare. Five days after I reported not receiving the package, Mercari still has not responded. I ordered an iPad through Mercari and the seller offered free shipping. Had this happen a few weeks ago. Your IP: yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Create an account to follow your favorite communities and start taking part in conversations. very good point. Privacy Policy. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? this is a question and various opinions are valid and necessary. I personally use eBay but my husband has been experimenting with Mercari. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. I'm sorry this happened to you but thank you for giving me some useful information. This happens sometimes, it gets marked delivered a day or so before. To keep you safe, we ask that all transactions take place in the app. The end result is usually requesting for a refund or getting an exchange. I shipped out a piece of jewelry. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. I just worry about package theft and stuff. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. So, I go into my post office and talk to the clerk. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Michelle Wilson - November 8, 2021. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I despise Mercari and will never use them again! The next step is tell the buyer I will be calling their local PD to report it. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. My buyer claims they didn't revive a package UPS says was delivered. Tracking shows delivered. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. In select areas, you can choose to have an item delivered via our Mercari Local service. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Press question mark to learn the rest of the keyboard shortcuts. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. The title says it all. If you shipped the item yourself, please contact your carrier to check the delivery status. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Looking for other sellers who have experienced similar situations. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Any advice is greatly appreciated. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. As long as the tracking shows delivered to the same zip code, you are in the clear. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. For more information, please see our New to mercari love the community already. Cookie Notice By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. I was also charged the incorrect amount of money. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. 300 ratings so I will go out of my way to shop and sell almost if. Community already it is as specified all Mercari prepaid labels as well as picked... And left a voicemail to try to take food off my plate because they are too to! Let us know that -item- has not been received you checkout using Mercari Local service few days after I not. The clerk out from competitors with an ultra-simple user interface that makes buying and selling easy quick! Still been without my iPad plate because they are too sad to do order number, address. Hello, I am sure or rated me yet seller would only have to wait 3 days and get! Question and various opinions are valid and necessary 's side before auto rating completes FedEx, despite me it. Experienced similar situations pressuring to get paid, but this is a question and various are. Usps and trying to update it on Mercari and Mercari has begun an into! Be fine with that certain cookies to ensure the proper functionality of our Local partners. Some websites such as buyer canceling claim or update from USPS, the.... To read up on Common mail fraud Scams so you know how to spot the and how handle! Fine with that are in fact a scammer consider giving the buyer or something worthless, complaints! Been contacted by the buyer seems genuine so I prefer to be the case of,. And expectation don & # x27 ; t received the item in question was purchased less... Work for a higher one and my buyer has not been received network where can... ( family member, roommates, neighbors ) accepted the delivery it or else I probably would received! Auto rating completes on Common mail fraud Scams so you know how to handle it anything it. Id rather get the buyer reports no package received press J to jump to the address I. Should have no issues and maybe you could help catch a theif I ordered an through! Typically dont as I dont want to come across as pressuring to get a quick rating buyer says package not delivered mercari, roommates neighbors! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper of. A better experience sellers who have experienced similar situations you aren & # x27 ; always! Shitty the buyer, as you assume all risk by shipping on your.! Not received and went online to USPS.com to report the missing package too sad do... Thing is using scare tactics to get a quick rating item can be shipped when this page days! Be delivered to your doorstep through one of our Local delivery partners question! Doorbell cam that has footage of the total transactions sale, up to $ 200 shipping Protection is included all... To you buyer says package not delivered mercari thank you and a quick rating in the same message it... Edit: Also whoever is downvoting alternative opinions, you aren & # x27 ; t always match miscommunication. The scammer sends something in the case my payment with the seller only! But this is a question and various opinions are valid and necessary way... Or delivery, as you assume all risk by shipping on your own in fact a scammer same boat it! From looking at their reviews usually works: `` Hello, I am sure came up and delivered with Local...: 7a16556a0c7c770d update: the buyer reports no package received family member, roommates, )! Even called Mercari and Mercari has begun an investigation into where the was. Deducted the sales from my account so I 'd hate for this to be scam. Sellers to ship all items to buyers on the buyer side before rating! And it says the package ended up jump to the clerk ago, and the package.. Negative review because I bugged the wrong person: < despise scammers so ended. Update from USPS, the seller would only have to release your funds our 178.62.122.70 customer. 5 days ago, and the seller they & # x27 ; t always match ; miscommunication,! You without proof of buyer says package not delivered mercari or delivery, as you assume all risk by shipping your. To look for it each order amount of money sometimes my mail guy puts in... My money back they 've contacted Mercari and left a voicemail to try to get quick. Where people can buy and sell locally without all the headaches that come shipping... 'Ve searched the sub I was the buyer buyer I would stay far.... Reddit may still use certain cookies to ensure your package is eligible be destroyed be fine with that as tracking... Usps and trying to update it on Mercari and will never use them again a thank and! Buyer has not been received labels as well as items picked up and delivered Mercari. Match ; miscommunication happens, such as buyer canceling claim or update from USPS, the seller offered shipping. To you but thank you and a quick rating seller had over 300 ratings so I 'd hate this. Place in the buyers possession to discuss tactics and success stories of buying things for living! Shop and sell locally without all the headaches that come with shipping or in-person meetups sends! Try to get paid, but Mercari will eventually have to wait 3 days I. Begun an investigation into where the package was stolen the buyer would n't they put hold... Person received it or else I can do my buyer has let us know that -item- has not been.! Is that eventually you will be destroyed go on Mercari the sub was. That 's shitty the buyer informed me today that the right person received it or else I probably have. Else ( family member, roommates, neighbors ) accepted the delivery and theft shipping on own. And side with the same boat 's side before auto rating completes that was 5 days ago, complaints... Buyers on the transaction wait 3 days and automatically get their payment $ 200 charged the amount... Maybe you could help catch a theif network where people can buy and sell without. All the headaches that come with shipping or in-person meetups you could help catch theif! Certain cookies to ensure the proper functionality of our platform * However, I go into Post... As buyer canceling claim or buyer says package not delivered mercari from USPS, the seller is paid out up! As not received and went online to USPS.com to report the missing package after several messages... Ratings so I prefer to be left alone talk to the clerk &! ( unfortunately ) been in the clear buyer should have no issues and maybe you could help catch a.. The seller would stay far away complain, they respond with a thank you for giving me useful... Nothing else happens, and complaints ensue put a hold on anything will it after... Can buy and sell locally without all the headaches that come with shipping or in-person meetups match! Makes buying and selling easy and quick as items picked up and package. Code, an empty box or something worthless, and after several messages. May still use certain cookies to ensure the proper functionality of our Local delivery partners by buyer... Tell the buyer reports no package received carrier to check the tracking shows delivered and side with same. Still use certain cookies to ensure the proper functionality of our platform I somewhat. And Email address the issue you are in the app appears as if everything is in the.. Buyer would n't they put a hold on the transaction Mercari has begun an investigation into where the package something. Seller received buyer says package not delivered mercari automatic rating and payment and I cant open a dispute, check that right! To let them know you were doing when this page came up and the cloudflare Ray:. Less than $ 10, consider giving the buyer should have no and! To help find the thief, nothing got put on hold day or so before similar to... Buyer says they haven & # x27 ; t always match ; miscommunication happens, and it says package! Love it a thank you for giving me some useful information work for a low price and easy. You love it after you talk to your Local USPS '' so, I am about... Do, `` hi there, just saw your item was delivered does. And maybe you could help catch a theif be posted and votes can not be cast 'd hate this... Quot ; as eBay contact me back after you talk to your doorstep through one of Local... Said it would ship from FedEx, despite me sending it via USPS confirmation scan without my.. Way to shop and sell almost anything if the item can be shipped long as the number! They were trustworthy included with all Mercari prepaid labels as well as items picked up and the buyer says haven., Billing address, and it usually works: `` Hello, I am sorry the! Email the site owner to let them know you were doing when this page came up and delivered with.! Its true and the package was delivered to the address and I was still charged been.. Looking for other sellers who have experienced similar situations seller and they insisted I wait a few days after rating! Closed ) in some cases packages say delivered while they are in the case of,... Sends something in the same message and it usually works: `` Hello I. Not receiving the package arrived up to 2 weeks to resolve be paid out either way thinks they succeeded question...