When the light is turned on, it flashes once, then turns off
Check that the batteries are placed correctly into battery holder. The polarity may be incorrect.
The batteries may be weak or dead. Replace with new batteries and power on again.
Verify that you are using the correct size of alkaline batteries.
The contacts may be dirty. Always keep contacts clean.
It is difficult to insert or remove the 2500lm model’s battery cartridge.
When inserting the batteries, please insert them in the following order:
In each battery cartridge channel, install the batteries starting from the point furthest away from the spring and ending with the last battery closest to the spring.
When removing the batteries from the channel, please follow the order below:
Begin by removing the battery closest to the spring and end by removing the battery furthest from the spring.
Flashlight unexpectedly turns off after a while
Screw the endcap of flashlight clockwise to ensure it is on tightly.
The batteries may be weak or dead. Replace with new batteries and power on again.
Flashlight seems to be draining batteries in off position
The contacts may be dirty. Always keep contacts clean.
Rescrew all parts tightly.
For best battery performance, remove the batteries from the flashlight when not in use.
The unit is flashing when turned on
The batteries may be weak or dead. Replace with new batteries and power on again.
Check that the batteries are placed correctly into battery holder. The polarity may be incorrect.
The contacts may be dirty. Always keep contacts clean
Screw up all parts tightly
There may be a LED problem, requiring a replacement part.
What if the flashlight shuts off immediately after I turn it on?
Check to see if any of the batteries are installed in a reversed position with the WRONG POLARITY. To ensure correct polarity, align + end of battery to positive indicator on flashlight or battery cartridge and – end of battery to negative indicator on flashlight or battery cartridge.
For best battery performance, remove the batteries from the flashlight when not in use.
The batteries may be dead or dying. Exchange with new fresh batteries and power on again.
What if the flashlight blinks and flashes and then turns itself off?
The batteries may be weak or dead. Replace with new batteries and power on again.
Check that the batteries are placed correctly into battery holder. The polarity may be incorrect.
The contacts may be dirty. Always keep contacts clean.
Screw up all parts tightly.
There may be a LED problem, requiring a replacement part.
How do I get a replacement battery holder, lens, or LED bulb that has been damaged?
Contact customer service
How do I track replacement products that are sent to me?