Earn Qantas Points when riding with Uber to and from eligible Australian airports. Mar 3, 2023 - 5.44pm. You might also mention that you would be honest about not knowing the answer but would assure the customer that you would find it out for them in a timely manner. Interview questions and answer examples and any other content may be used else where on the site. The process took 4 weeks. Report this . $19 to $21 Hourly. ", "Being professional is about being on time and punctual, presenting yourself well and being proud of the company your working for, doing a job well and taking pride in the job and yourself, striving to further yourself in the company". If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. The process took 1 week. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically Book city tours, hop-on-hop-off buses, organised tours and more. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. 2 of them, i just need to say yes or no. Deals on Qantas flights across a range of Australian and international destinations. I interviewed at Qantas in Aug 2018. Work life balance is great. Book and manage your trip with features such as check-in, seat selection and boarding pass access. I think they were two to three minutes each. There may be additional role specific questions which you'll need to answer so we can consider your application. I have been through online interview for 20 minutes and it was successfully then i was scheduled 3 hours interview with 20 other people which was really intense because they did 3 recruitment processes: group interview, one by one interview and written assessments. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. It will redirect you to the airline's official page. Buy flight and unique experience vouchers. "I have no issue being subjected to a criminal background check and employment verification. Get ready for your big adventure with our dedicated family section. Ways to check-in for your flight including online and on your mobile. Applicants must be Australian or New Zealand permanent residents. The process took 3 weeks. ", "Yes, I do! One . Options for mobility and medical assistance and first-time flyers. Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. Step 7; Recieved job offer. I then approached my supervisor which then led to a meeting with us all, after this mediation, we came to the conclusion that we would work together professionally and never had a problem again.". A poor customer experiences and how did you handle it. I have had several jobs in the past that involved providing service to customers over the phone. 22 Qantas Airways Customer Service Agent Interview Questions I would look at alternate routing, if necessary, and once again work within Qantas Airways policies on pricing for the customer. When you apply for a job, you'll provide us with confidential information about yourself. The Qantas Airways reservation number is +1832 (460)1113. Step 7; Recieved job offer. Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. You must create your own answers, and be prepared for any interview question in any interview. Accepted Offer. I found that having a routine was a good foundation knowing full week this routine may be Interrupted, so then it was about prioritizing, I found this worked.". Step 6; Invited to do a medial. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. Use a customer-focused, needs-based review process to educate customers about insurance options. what was the resolution?. Use your points for flights, upgrades, hotels, or car hire. I'm accustomed to talking to customers, suppliers, and contractors on the phone. 35 Qantas Airways Interview Questions (+ Answers) My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. Join to connect Qantas. Awesome! There was a question about working in a high pressure environment
I am friendly and love working together.". I would work hard to understand the program as I am naturally someone that likes to know hows do things". Establish customer relationships and follow up with customers, as needed. Discuss why your business would have suffered if you weren't familiar with every aspect of it. Qantas Airways +1[850(387)4969] Group Reservation Number I interviewed at Qantas in Feb 2023. "I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. I applied online. All in all 4 weeks from application to offer The number and type of interviews across the segments will vary. While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers. Discover our Australian domestic and international network, airline partners and oneworld. This is a strong answer. describe a time you saw a staff were doing something dangerous
Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. ", "I am very confident I would breeze through this, I have great computer skills and Im the past I would be the go-to girl to fix anyones computer issues, I have experience in accounting programs like Xero, and MYOB along with Microsoft Office, Word, and Excell! Adding an example will strengthen your answer and make it more memorable to the interviewer. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). Motivated and resilient change management champion who strongly believes in the power of collaborative teamwork and continuous improvement and experienced Customer Service Expert with a demonstrated history of working in the banking and aviation/service industry. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Restaurant and hotel reviews, photo galleries and travel articles. Qantas Interview Questions | Glassdoor Book your perfect holiday with a flight and accommodation package. incl. By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. Aww crap I was in a panic. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? Qantas Employee Reviews for Customer Service Representative - Indeed If apply for a Qantas jobs as customer services in Bangkok $ 35 per year will be standard salary? A poor customer experience and how did you handle 2. It was 5 questions about customer services. They have really good training and they are a very supportive, helpful and fun company to work for We had to come up with an ad campaign for Qantas. One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical. When you applied for the job and read the job description, this likely would have been listed as a requirement. I guess its for if were rights person for this position. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. My current employer is required to run a criminal background check on our staff every two years. As you answer this question, talk about the position you've held that required a vast knowledge base about the organization you worked for, and explain why having that knowledge was critical to the role. Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. Have you ever had a difficult situation with a customer and how did you resolve it? Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Also, reiterate to the interviewer that you always strive to be professional. Buy flight and unique experience vouchers. Hospitality and Retail professional for the past 4 years specialising in customer service and dealing with customers. Qantas Airways Limited 4.0. Qantas is committed to storing and managing your information in accordance with our Privacy Policy, and at all times you will have full access to view, update or even remove your profile. Join Qantas Frequent Flyerorsubscribe to Red Email today. I guess its for if were rights person for this position. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. It was 5 questions about customer services. Online application and then I was invited to submit an online interview which consisted of about 6 questions. Upgrade my browser. Terms and conditions apply. Apply for Customer Service Agent Perth at Qantas Airways Limited today! Customer service | Qantas Careers AU Learn about Qantas culture, salaries, benefits, work-life balance, management, job security, and more. I interviewed at Qantas (Sydney) in June 2017. Qantas Cabin Crew Recruitment For Fresher, [M/F] - Apply Now The process took 3 months. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. It was 5 questions about customer services. But go into more detail about why you would be so proud. There was a question about working in a high pressure environment
Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! Earn Qantas Points when riding with Uber to and from eligible Australian airports. For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. Very prompt. Upgrade your web browser for an enhanced experience. Group assessment;
No in-depth technical questions were asked. I interviewed at Qantas (Brisbane) in July 2016. All of these experiences have taught me to be patient, empathetic, and solutions-oriented. Glassdoor users rated their interview experience at Qantas as 71.6% positive with a difficulty rating score of 3.00 out of 5 (where 5 is the highest level of difficulty). Aug 2022 - Present8 months. Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. The process took 3 months. Why were you the one who took the initiative to solve this problem? An online application process followed by a request to submit a video interview with customer service related questions. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. Then we had group activity and interview with a Qantas staff. Then you need to click on the apply button. I interviewed at Qantas (Melbourne) in Jun 2017. What was different about these new timesheets that made the employees actually fill them out? Sydney Domestic Terminal. I applied online. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! 15 Qantas Customer Service Agent interview questions and 11 interview reviews. "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. ", "Being a business owner was always about multi-tasking, I would have to answer phones, check emails, do accounting and admin work, etc. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. I interviewed at Qantas (Sydney) in Sept 2018. Reviews from Qantas employees about working as a Customer Service Representative at Qantas. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. I took the time to evaluate the two to three others I would invite to the project team and selected them based on their performance within the department. When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. Finally, can you use the STAR method (situation, task, action, result) to talk about a time when you successfully multitasked? If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. Remind the interviewer of all you have to offer. The interviewer will be pleased that you want to keep the customer happy but will also only offer what is acceptable according to company policy. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. What kind of businesses? Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. I applied online. As you answer, make sure to talk about the resources you used to help make the change. I then attended a group assessment, there where several group tasks and each candidate had to speak amongst the other candidates. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. The process took 3 months. What about the company appeals to you? Excellent! During that one-on-one meeting, did your coworker explain their perspective? The purpose of this page is to help you prepare for your job interview. This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. In my current job, I work the phone lines for incoming service calls. What would you bring? Applicants must have obtained unlimited working rights. what decisions did you make? "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. I applied online. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. Describe the situation , what did you do and what was the outcome, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. How to apply. As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. 2 of them, i just need to say yes or no. Qantas hires headhunters to find Joyce replacement Step 5; Reference checks. Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . A poor customer experiences and how did you handle it. What would you bring? The more details, the better! Customer Service Agent Interview. I got 5 questions based on my CV and resume. Nice job! Interviews for Top Jobs at Qantas. Looking for some holiday inspiration? Quick Apply. The process took 3 months. Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . Upgrade your web browser for an enhanced experience. why did you leave your previous job and why do you want to work with Qantas
I applied online. Have you ever worn a uniform at another job before? Why do you think you're a great fit for the role? As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. This employer has not claimed their Employer Profile and is missing out on connecting with our community. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. Earning points couldnt be easier. Then, explain the steps you would take to find the right person with the answer. 3 . I got chat interview with Qantas. In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". Payment from customers definitely could be in person at the airport, so having experience here is a plus. Because you will be working face to face with Qantas Airways in many ways as a Customer Service Agent, your interviewer will definitely ask you some questions that will allow you to dig into your interpersonal and communication skills. Michelle Chadwick - Customer Service Agent - Qantas | LinkedIn Why do you want to be a customer service agent? When have you gone above and beyond in your previous role? Is there an example you can cite of a time when you had to say no to a customer? Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. The process took 4 weeks. I interviewed at Qantas (Melbourne) in June 2017. I guess its for if were rights person for this position. I applied online. If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. You can track your Qantas Points, shop and more. Several examples include: Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. Great! I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. Candidates interviewing for International Cabin Crew and International Cabin Crew Melbourne rated their interviews as the hardest, whereas interviews for Cleaner and Ground Handler roles were rated as the easiest. I interviewed at Qantas (Sydney) in Jun 2017. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. I got 5 questions based on my CV and resume. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. Final part was a team activity where you are in a life raft scenario and they watch to see your answers and how you work in a team. Customer Service Agent | Perth - qantas.wd3.myworkdayjobs.com Sonia Fernandes - Customer Service Business Agent - Qantas | LinkedIn ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". Tried to book the same flights online and it said "flight full". State you would be proud to work for a company that is so dedicated to helping the environment. Anonymous Employee. Customer Service Agent - Full-time Position - $19 - $21/hr. This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. The recruitment process varies from role to role, but the general process is outlined below. Browse our airport guides and lounge network information. Options for mobility and medical assistance and first-time flyers. To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. Nice! I applied online. After that they invited me to attend the Assessment day. Make sure that you also reiterate to your interviewer that you are willing to learn and master every aspect necessary for this role. Search and book from over 15,000 cruise itineraries. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. The first step is usually a preliminary Qantas interview. In my current role, I trained myself on the current point-of-sale program that I use and now train new staff on it, as well. Ways to check-in for your flight including online and on your mobile. Fly with us and discover the Qantas difference. Our interview questions and answers do not represent any organization, school, or company on our site. As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. Book 10 or more passengers travelling to the same destination. Would you have any issues in doing this? Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Part-time. why did you leave your previous job and why do you want to work with Qantas
While your interviewer knows that you can likely handle this piece of the job, they're looking to hear if you do have any experience handling these types of duties during your past work. Bookcar hire,car specials,commercial vehiclesandairport transfers.