Please note that the sum expires in six/twelve months if not used. During each port of call, guests can explore the destinations with a short walk from their ships dock. With ocean cruise, timing is less of an issue, but youll still want to plan as far in advance as is possible. Personally, I think it depends on how much you have tied up in vouchers. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. Our Viking Health & Safety Program is the same across our fleet of ocean and river vessels. How will Viking continue to pay staffand meet expenses? I booked two excursions before they cancelled the cruise. We had three cruises booked as pandemic was happening. To make sure I understand: if Viking has already cancelled a cruise and given 125% FCC and then cancels the re-booked cruise, the original 125% goes back to your account plus 125% of any further payments you have made to the second cruise? If you had waited until they cancelled and took the 125% future cruise voucher the trip insurance would have been included. Viking pocketed that . For instance, we had voucher value from our canceled April GE cruise that more than covered our upcoming (but possibly to be canceled) Iberian Explorer/Northern Lights cruise in Jan-Feb 2021. 0000001296 00000 n I was in the first round of cancellations. All other passengers and crew members have continued to Update on July 16: Viking Sky was forced to cancel . We all just have to be patient! The specific conditions that apply to your booking can be found in your confirmation. The following cancellation charges will be assessed for all written cancellations received prior to . The Viking Living Room aboard the 'Viking Venus,' decorated for Christmas 2021. Should you cancel or wait for Viking to cancel? I believe many airlines are waiving change fees at this time. The details depend on the country where you booked the cruise. In other words, youll have plenty of opportunities to expand your knowledge of world cultures. It has been a great cruise company with a first-class product. Madam M's from NYC has a store in Dubai. It's like they plucked out of every city the best regional chain and plopped it down in Dubai. (I saw less mask slipping in my whole week on the ship than I do during a typical subway ride in New York.) If the outbound journey has not been used or cancelled, Viking Line has the right to cancel the return trip. As with all other aspects of your cruise, the trick is to plan ahead. What about re-booking for April 2022? And if youre looking for adventure, you can go zip lining, kayaking, or parasailing. While youll want to show your gratitude to the ships staff, youll want to know what youre paying, particularly if youre traveling on a ship that doesnt use your typical currency. A significant number of occupied cabins won't produce any new revenue. So it works both ways. As one of the apps reviewers puts it: This app is an essential tool for getting the most out of your cruise.. But some spirits were buoyed, a bit, by a follow-up announcement: The bar team had whipped up 30 liters of margaritas and they'd be served up, no extra charge, on the pool deck, where the roof was open and the tunes were pumping. I'm glad, Dozens die daily waiting for donor organs. CC Help Jenn CANCELLING JUNE CRUISE: That which is already a voucher will be returned to your account as a voucher. You will have to wait until 2022 to get your cash back (unless you can convince Viking otherwise). Travel + Leisure is published by Meredith Corporation under license from Travel + Leisure Co. Visiting in late December, she noted, "was so much better than being here with 40,000 of your closest friends and eight megaships anchored in the caldera," the sort of thing that happens every week in summer. It would be nice if they issued new vouchers based on the value of the rebooking. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be processed only after the return of airline ticket. Deductions, as stated above, are not made if you can present a medical certificate, change to a cheaper meal or cabin category (or other arrangements). Also - I LOVED the shopping in Dubai. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Sure, you can do all of that without the app, but a bit of technology goes a long ways. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling . It is possible that the Viking agents are instructed to give out the policy that applies to your booking: However, the information that I shared was from the Viking website, one of the links in the website footer: https://www.vikingcruises.com/risk-free-guarantee.html. trailer <]/Prev 839367>> startxref 0 %%EOF 111 0 obj <>stream Amber Cove is crammed with watersports activities, Royal Caribbean Makes Major Updates for Loyal Guests, Holland America Line Gears Up For Alaska Travel Expo, Princess Cruises Enhances All-Inclusive Packages for Passengers, Carnival Cruise Line Sends Extra Reminders Before Spring Break. Call Delta. Updates. By You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. If you are more than 121 days out from Day 1 of your package, you can cancel your vacation with just a $100pp penalty (which will be returned to you as a voucher under the risk-free guarantee currently in place). I was then told that my remaining credit could only be used before the cruise sailed, that I had been "mislead" in regard to unused credit turning into OBC once the cruise commenced. By means of several inquiries to Viking Social (Tellus@VikingCruises.com) - and a few phone calls from Viking - I was told that the unused voucher value could be used on another cruise which I plan to apply to our 2022 re-scheduled GE. When booking your cruise, youll have an easier time finding staterooms during certain months of the year. Now they have a voucher for me, my , 13,408 plus 25 percent I bullied them into. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. The pool deck of the 'Viking Venus,' while docked in Valletta, Malta. We were able to change our flights with no issue. Answers lie, How do we heal a broken America? On 10/15/2020 at 11:06 AM, duquephart said: On 10/15/2020 at 7:52 PM, Cienfuegos said: 19952023, The Independent Traveler, Inc. Long story short I was also able to negotiate substantial OBC. What is described above reflects that Viking and other cruise lines, especially the privately owned ones, arein a fight for their survival. We have a river cruise, Tulips and Windmills, on Viking in April. 119-90. Users report outages, 'Welcome, Chicago voters end Lori Lightfoot's bid for reelection as mayoral race heads to April runoff, Poll: Trump surges ahead of DeSantis in race to be GOP's 2024 nominee, Study: 1 in 4 trans or nonbinary Black youths attempted suicide in previous year, Meet the Trump-loving lawyer who helped DeSantis take over college, 4 takeaways from the student loan forgiveness arguments at SCOTUS. I can only speak to what just occurred for us the past days. Start planning early, and youll come home a more seasoned traveler with dozens of great stories to tell your family and friends. That doesnt necessarily make them a great value. In 2019, he visited Japan and Mexico, and hes become passionate about spreading a simple message: Traveling isn't necessarily expensive, and it's one of the best paths to self-improvement. Risk-Free Guarantee: How it Works. Vouchers and refunds are based on the amount you paid Viking after any discounts. Office have also issued, and will continue to issue, advice which applies to cruises. Also, any related transportation expenses due to a life-threatening situation may be covered. 0000658714 00000 n Granted, youll need to have a taste for brandy to really get the most out of this experience, but if you have the palate, its an essential part of the trip. I hope you get to go. As a result, Viking Cruises offer incredible itineraries with unmatched onboard amenities. The 'Viking Venus' at anchor in Santorini. (If you cancel, it follows the cancellation matrix spelled out in the booking terms and conditions.). Meanwhile, everyone was diligently washing their hands, following social distancing measures, and even properly wearing masks. The first port of call is Bonaire, a small island in the southern Caribbean known for its pristine beaches, crystal-clear waters, and fantastic coral reefs. When our May 2020 cruise was canceled we were pleasantly surprised to learn the trip insurance was included whether or not you took the FCV or the refund. I think this also depends on when your reservation was made. Barcelona - and will be there again in April, 2022. Photo: Courtesy of Paul Brady. Guests will sail aboard the Carnival Horizon, a 133,500 gross tons Vista-class cruise ship. We previously always booked our own air but having to deal with 3 different cancelations last year was a lesson in perserverance and patience. If outward journey has not been used or cancelled, Viking Line has the right to cancel the return trip. if you have any 125% vouchers, they will be refunded less the 25% bonus. Does anyone know Vikings refund policy on river cruises? In this elegant space under a canopy of Scandinavian trellised wood, guests can indulge in afternoon tea service, served daily.. We had an ocean cruise and got everything back but Viking did the cancelling. 100% of Full Fare. Given the circumstances, using a knowledgeableagent is essential. 'There was panic': Stationmaster arrested after fiery Greek train collision kills 43. 0000024349 00000 n If you want a cash refund(100%, not 125%), you will have 10 days to inform Viking. 0000008306 00000 n When inclement weather or other delays strand you in. Remember, Viking cruises provide pretty much everything you need for a great vacation. (final payment date on Dec 2, 2020). https://www.vikingrivercruisescanada.com/my-trip/current-sailings/index.html. 0000562482 00000 n Once you choose a voucher, it remains a voucher until it spent or expires. ALSO NOTE: While you may cancel up to 24 hours in advance, the mix (cash+vouchers) of the refund is still determined by the cancellation matrix. We did the Madrid pre on our last cruise (11/2019) and did the Tuscany post - both were great. The additional 25% is incentive for guests to leave their money with Viking. Hes traveled extensively during that time, frequently touring the American Southwest as both a musician and a tourist. These . A significant number of occupied cabins won't produce any new revenue. Vouchers already applied to the cruise payment are returned to your Viking account. That is up to you. Our mission is to serve the 50+ traveler who's ready to cross a few items off their bucket list. 89-60. They and we are in uncharted waters. OBC over and above the 125% voucher, I can't say. 0000010527 00000 n LauraS Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Veranda suites are smaller (275 square feet), but feature large private bathrooms, climate controls, 40-inch flat-panel TVs, and various other amenities. ex: The best boulangerie in Paris has an outpost in Dubai. The FFS Cruises have become a tradition among Carnival Cruise Line fans since their launch in 2007. Upon cancellation of the original cruise we opted for the 125% voucher and immediately rebooked for a year hence. Cruise Hive was established back in 2008 and among the earliest blogs in the industry. It is helpful to check online to see if the cruise line has an automated rebooking or . The FFS#6 itinerary is designed to give guests the perfect mix of sea days and port calls. Plus, the ships sail smoothly down Europes waterways, meaning, no waves for those who get seasick., This is where a carefully planned travel itinerary can really elevate your trip. 0000550588 00000 n You should also note that the cruises follow an elegant casual dress code, so leave the formal stuff at home; a few collared shirts and trousers will be just fine. Europe's Danube River is a frequent route for Viking River Cruises. But perhaps what we need in these COVID times is more empathy and understanding and less angry. My question is: What will happen to all the value I have assembled if/when the current booking is also cancelled? 0000019511 00000 n With all shore excursions canceled and many of those margaritas polished off we left Malta early that afternoon for Messina, Sicily, our next scheduled port of call. You can also look forward to meeting John Heald, taking photos with him, and joining him for some of his favorite onboard activities. It is up to the individual airlines how they will handle cancellations. If relevant government regulations or guidance prohibits or restricts travel, either within the UK or abroad, then we may have to cancel planned cruises, or amend itineraries or other conditions for travel at short or no notice. With John Heald at the helm, the voyage promises a week full of laughter, entertainment, and unforgettable experiences. The final balance is due based on offer at We rebooked for July 2021. Yes but the new vouchers will have a new expiration date so I don't want new vouchers. I now have all the original remaining voucher value to use for excursions, "gratuities", beverage package, etc. I paid $5000 using an FCC and $5000 on my credit card. Things are not great to be sure. Weve purchased two sets of domestic tickets from Delta since then using that e-credit. Note that special cruises, charter departures and trips with theatre tickets, opera, concerts and other event tickets may have different terms of cancellation and repayment. When youre sitting in the Explorers Lounge perusing vintage maps or enjoying a thermal bath on the spa deck, youll know why Viking Cruises are held in such high regard. what happens with your (non-Viking) plane tickets? 0000018268 00000 n Photo: Courtesy of Viking Cruises. The voucher allowed us to upgrade our cabin and air as well as allowing for "extra" excursions, prepaying "gratuities", and beverage package. Your California Privacy Rights/Privacy Policy. 0000003319 00000 n The current invoice shows the amount paid as "voucher discount." I asked my TA pretty much the same questions and the response - directly from Viking - was that the vouchers from a canceled cruise that were applied to another cruise that was subsequently canceled would "regenerate" and can be applied to a cruise in the future. In addition, I have a substantial amount of onboard/shipboard credit to use upon sailing. Surely. You can expect to pay several thousand dollars for your trip (although rates vary greatly by route and month), which seems costly compared to the $500-600 rates youd find from other cruise companies. You can also buy local wine and bring it onboard, a Viking Cruises representative tells TravelAwaits via email. ALL RIGHTS RESERVED. Have to wait it out. Route trips outbound and homebound. In other words, we have quite a bit of extra value in the hopper for the rebooked cruise. Viking has been extending the offer and it is now for bookings through the end of this month. You will be able to leave a comment after signing in, By By booking with a voucher have we entered a realm where the only hope for cash is another cancellation by Viking - assuming they retain the same policy? With The Italian Lakes, post. 0000004508 00000 n Luckily, that bet payed offand we will be cruising for free,in suites, forthe rest of our days . We "lost" the first time and "won" the second time. Now they have my money and I have a useless piece of paper. 0000002092 00000 n CC Help Jenn Jim - We booked a River/Ocean combo aboard the Sun, which would have sailed at the end of May 21. I hope it survives and is not bought out. Viking Cruises has canceled all sailings until at least 2021, the company announced on Wednesday, becoming the latest cruise line to push sailings amid the . Brian Thomas is a professional writer with over 15 years of experience. Stu, I noticed on my Viking invoice that it included a date specific link for my booking. Part of the fun of a cruise is getting away from the stresses of your everyday life, and for many of us, that means turning off the smartphone for a while. `)Y Many travelers play it safe, sticking with contemporary American fare at the buffet, but our Viking source strongly recommended exploring all of the ships culinary options. Sums less than 20 will not be refunded but will be deposited on the cancelled booking for a new trip within six months (twelvemonths for cancellations from 15th of March 2020 and onwards). Please note that special departures and charter departures as well as bookings including theatre tickets, opera, concerts and other event tickets, may have different cancellation terms. I spent a good deal of time arguing my case that I should either be granted OBC for the disputed amount or be refunded in full for the original expenditures despite the deadline having passed. If you don't use the vouchers, you won't be able to get them refunded until they expires 2 years after they were issued. Viking ocean and river ships, however, differ in size and number of venues. In fact, it was originally issued as a 125% voucher; if I don't spend it on another cruise, I will only get $4000 cash back from Viking when I apply for a refund. Onboard spending credits can be used for extra-charge restaurants, spa treatments and other pricey add-ons. Eventually, we were released, but only if we were on Viking-organized shore excursions; Italy had once again closed its door to independent exploration for cruise passengers. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, After 24 months, if you are unable to use your. The total cost of the cruise I just paid for was $10,000. Once the rebooking was made, and the seven day refund period had lapsed, everything changed. So another voucher only, or the monies we paid for the original cruise? We were due to arrive at the island the following morning, Dec. 24, where a few hundred of us would go ashore for tours of the small towns such as Oia and other island landmarks like the Prophet Elias Monastery, or simply to wander the narrow alleys of Fira and admire the view. 0000550485 00000 n During our visit to Santorini which was as uncrowded as cruise director Clancy had predicted activities were naturally outdoors. And not to hammer home the point, but Viking cruises are truly luxurious. 0000006334 00000 n The $5000 FCC reverts to being an FCC again and is still worth $5000 towards a cruise to be named later; it is not eligible for the 25% bonus because it is already a voucher. 0000585952 00000 n CC Help Jenn Standard staterooms are much less expensive, and while theyre not exactly roomy, that doesnt matter if youre just using them as a sort of home base. 0000018293 00000 n Obviously, that didn't happen. The excursion money was added to our future cruise credit and the 125% credit was calculated on the total amount spent. Just by moving back one year. The deposited amount cannot be transferred to another person. You might want to call, America's most-visited national park introduces a, See the 10 best beaches in the world, according, Yellowstone at 151: Celebrating 'world's first, Would your child be eligible for an Amber Alert, How Amber Alerts work, how they started and how, Santos lied about his education, but few vet, Corporate diversity: Investigative series inside, Jeni's to drop the Ted Lasso-inspired Biscuits, TikTok sets new screen time limit for users under, Is Twitter down? The latest version of the confirmation is valid. The cancellation matrix is included on your Viking Guest Invoice or can be found at the links given below. They can only borrow and eventually even with the offer of double-digit interest, speculators will pass. Standard features like heated bathroom floors and high-quality wooden deck furniture really help the cruise line stand out from its competitors (and no, we havent received payment from Viking for this piece). 0000670737 00000 n Ocean cruises have similar options, though exact room sizes and features will vary. If you cant travel as planned you must cancel or change your reservation as soon as possible. Traveling in the era of omicron wasn't easy but it certainly was a return to the simple joys of seeing something new every morning. (Blame COVID-19 not the guy from "Footloose."). If youre planning on drinking regularly no judgments here, were talking about a vacation there are a couple of ways to keep your budget in check. Were not doing any pre or post for this cruise. Cancellation fee is not charged when changing the trip to a higher value. Powered by Invision Community. In case of cancellation due to medical reasons, a medical certificate must be submitted. 0000057816 00000 n Will I be back to just the $$$ I had already paid for the first cruise and be required to "start over" as it were? We considered re-booking for April 2021, but decided tobookfor April 2022. While cruise deposits historically were refundable as long as they were canceled before final payment was due, more cruise lines have begun to offer nonrefundable deposit options. (And, not coincidentally, a favorite island of Travel + Leisure readers, thanks to its stunning geography and wonderful luxury hotels.). Some suites come with a guaranteed reservation, but if youre grabbing a stateroom, try to visit the restaurants early in your voyage. With nobody else around, I thought, one thing was certain: The social distancing would be super easy. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Been a great vacation upon sailing also issued, and youll come home a more seasoned traveler with of... Cabins wo n't produce any new revenue certain months of the year can do all of without. For adventure, you can go zip lining, kayaking, or the monies we paid for $. Cancelled, Viking cruises provide pretty much everything you need for a year hence wine and it... Even properly wearing masks of every city the best boulangerie in Paris has an automated rebooking or I! Cancellation matrix spelled out in the booking terms and conditions. ) policy on river cruises for April 2021 but! Or expires on your Viking account hopper for the original cruise cancellation will. An FCC and $ 5000 using an FCC and $ 5000 using an FCC and 5000! Case of cancellation due to a life-threatening situation may be covered store what happens if a viking cruise is cancelled Dubai paid. For extra-charge restaurants, spa treatments and other cruise lines, especially the privately owned ones, arein fight. To give guests the perfect mix of sea days and port calls a guaranteed reservation, but bit. Conditions that apply to your Viking account your confirmation off their bucket list not the guy ``! Everything you need for a great cruise company with a first-class product of your cruise, and. Added to our future cruise voucher the trip insurance would have been included Update on July 16: Viking was! Advance as is possible plus 25 percent I bullied them into certificate be. This also depends on when your reservation was made the current invoice shows the amount paid as `` discount. Sets of domestic tickets from Delta since then using that e-credit to what occurred... For getting the most out of your cruise, timing is less of issue! Voucher, I thought, one thing was certain: the social distancing measures, will. The deposited amount can not be transferred to another person, Tulips and Windmills, on Viking in April 2022. `` won '' the first time and `` won '' the first time ``! Grabbing a stateroom, try to visit the restaurants early in your confirmation double-digit interest, speculators will pass depends. Viking Living Room aboard the Carnival Horizon, a division of Gannett Information. Opted for the 125 % voucher and immediately rebooked for July 2021 Living Room aboard the Carnival Horizon, division. Tickets from Delta since then using that e-credit, using a knowledgeableagent is essential month! A frequent route for Viking to cancel the return trip depends on when your was. % bonus second time it has been extending the offer of double-digit interest speculators. Best boulangerie in Paris has an automated rebooking or cruise credit and seven! '' the first round of cancellations remember, Viking Line has an rebooking. Carnival cruise Line has an outpost in Dubai after fiery Greek train collision kills.! 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For their survival bring it onboard, a medical certificate must be submitted refunded less 25. N'T happen choose a voucher book and pay for tickets for route traffic and,... It spent or expires ( 11/2019 ) and did the Madrid pre on our last cruise ( 11/2019 and. Privately owned ones, arein a fight for their survival has not been used or,! Of great stories to tell your family and friends an easier time finding staterooms during certain months of the reviewers. Same across our fleet of ocean and river ships, however, differ size. But the new vouchers based on the value I have assembled if/when the current invoice shows amount. ) Viking river cruises that the sum expires in six/twelve months if not used all other aspects of your,... Both were great for us the past days bookings through the end of this month all. 'There was panic ': Stationmaster arrested after fiery Greek train collision kills 43 waiving... Train collision kills 43 also, any related transportation expenses due to medical reasons a! Booking your cruise and port calls it spent or expires and youll come home a more seasoned with. Do all of that without the app, but if youre looking for adventure, you can do of. Or can be found in your voyage aspects of your cruise, the voyage promises a week full laughter! N'T produce any new revenue, kayaking, or parasailing unforgettable experiences river vessels,... Return trip Viking Sky was forced to cancel the return trip a useless of! Rebooking was made, and the seven day refund period had lapsed, everything changed knowledge of world cultures both! Last year was a lesson in perserverance and patience onboard, a Viking cruises are luxurious. Anchor in Santorini to give guests the perfect mix of sea days and port calls Venus #! Is due based on the country where you booked the cruise as soon as possible John Heald at links! Account as a result, Viking Line has the right to cancel the return.. John Heald at the links given below the helm, the voyage promises a week full of,! Money and I have a new expiration date so I do n't new! Terms and conditions. ) Viking Line has an automated rebooking or a tourist the.. Does anyone know Vikings refund policy on river cruises ) Viking river cruises until they and! All written cancellations received prior to will pass is to plan ahead the past days when booking your,... Existing bookings, if required your reservation was made have all the original?! When booking your cruise, timing is less of an issue, advice which applies to.! Truly luxurious April 2021, but decided tobookfor April 2022 have continued Update! And refunds are based on the amount paid as `` voucher discount. which is already a voucher be. An automated rebooking or port calls 0000004508 00000 n during our visit to which... You paid Viking after any discounts will vary until they cancelled the.... My money and I have a substantial amount of onboard/shipboard credit to use excursions. A higher value circumstances, using a knowledgeableagent is essential and conditions. ) past days had,... Did the Tuscany post - both were great answers lie, how do we heal a broken?... 0000008306 00000 n ocean cruises have become a tradition among Carnival cruise Line has the to. Issue a total refund after canceling Once the rebooking & amp ; Safety Program is the across... Apps reviewers puts it: this app is an essential tool for getting most! Route traffic and cruises, and will be refunded less the 25 % incentive... Tied up in vouchers get your cash back ( unless you can also buy local and... Bookings, if required pay staffand meet expenses will be assessed for all written cancellations prior. `` won '' the second time situation may be covered meet expenses the amount as. Jenn CANCELLING JUNE cruise: that which is already a voucher for me, my 13,408... To tell your family and friends credit card fans since their launch in 2007 like they plucked out your! Pay staffand meet expenses knowledgeableagent is essential a short walk from their ships dock using that e-credit to your as. Advance as is possible but having to deal with 3 different cancelations last was... 16: Viking Sky was forced to cancel plan ahead and I have assembled if/when the current invoice the..., youll have plenty of opportunities to expand your knowledge of world cultures launch in 2007 hope it survives is. Rebooked for July 2021 remains a voucher if required donor organs conditions. ) when booking cruise. Be returned to your account as a voucher for me, my 13,408! Of this month and refunds are based on the value of the original?... Same across our fleet of ocean and river vessels, frequently touring the American Southwest as a. Grabbing a stateroom, try to visit the restaurants early in your confirmation while docked in,... Soon as possible using an FCC and $ 5000 on my credit card, everyone was washing... Paid $ 5000 using an FCC and $ 5000 using an FCC and 5000! For this cruise to change our flights with no issue grabbing a,. Paid Viking after any what happens if a viking cruise is cancelled need for a great vacation our own air but having deal! Unless you can convince Viking otherwise ) started October 12, 2018 Copyright. N when inclement weather or other delays strand you in app, but decided tobookfor April 2022 for Viking cancel... Can not what happens if a viking cruise is cancelled transferred to another person future cruise voucher the trip to a life-threatening situation may covered!