Once you become a seller, youll then receive payments upfront through direct deposit or with site credit within 2 weeks. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. The dress comes with tags and a crew neck. Its made in Italy, which means Im leaning toward a retailer like London-based Matches, so Id pay $84 in tax but zippo for duties. By September 2021, the company had eighteen Luxury Consignment Offices in the United States. Shipping 480. In case you request them back within 30 days after acceptance, youll have to bear the cost of the return and might even pay a $15 fee per item. The RealReal would make business agreements with retailers like Neiman Marcus and Saks Fifth Avenue, there would be ads scheduled to run in various publications,and lo and behold, the retail or mediapartner would back out because of Chanels interference., Dunn said Chanels interference in The RealReals partnerships with the retailers took the form of Chanel threatening to pull its products from their stores if they didnt amend their partnerships with The RealReal to prohibit consignment of Chanel products or the purchase of Chanel products with store gift cards earned as part of a The RealReal promotion., After experiencing Chanels questionable conduct firsthand for many years, when it filed lawsuits against us and What Goes Around Comes around, we suspected their true motivation was to shut down the secondary market for their products, Julie Wainwright, founder and CEO of The RealReal, told me. Headquartered in San Francisco, California, The RealReal is a marketplace for authenticated luxury consignments designed for women and men, including shoes, clothes, accessories, and fine jewelry. I guess my other purchases were just luck! The RealReal reaps substantial benefit as a result of this business model, the court said. Based on the circular economy, the brand also believes its work can positively impact a wider social change to move them toward a world whereby all consumption is conscious. If you wish to make an online return, you must make your request within 14 days of shipment and items must be received within 21 days of shipment or in-store purchase date. The first portion of that is an import tax, sometimes referred to as a tariff. The exact amount of this varies depending on the country its coming from and on the item itself. There was a tear in the fabric of the neckline that was not indicated in the product description. I have dealt with The Real Real for over 3 years and have bought, consigned and returned many items. Dominic takes pride in seeing his team succeed, so he goes above and beyond to develop those around him. Many of us worked tirelessly through COVID with little to no time off, not being allowed to travel, while our managers comfortably called the shots from home and showed no sympathy for how their teams were doing. Employees rate The RealReal 2.6 out of 5 stars based on 1,136 anonymous reviews on Glassdoor. Where shall I start. For information related to lost merchandise, returns and payment and commission, BBB encourages consumers to review the links below: Three complaints: 1)The RealReal representative providing false information, 2) incorrect and misleading item condition listed on website, 3) inadequate customer service responses for conflict resolution 1) Dec. 2022 I initiated a pick-up request from The RealReal for a ******************************* Silk dress originally purchased for $5,490 plus taxes. I thought it was a waste of time. They didnt . So much so that I have no alternative but to file a consumer complain The MOST pressing concern is the "lost" or "theft" of my men's Church's Slippers that I sent in for consignment that have gone "missing." When it comes to the perfect fit, this style runs a half to a full size small. The manufacturers of these shoes took the classic Timberland look and transferred it into these low-top sneakers, making them more wearable. The company currently doesnt ship home and art internationally, and you can determine the shipping rate for an item when you are checking out before you buy it. To support and empower diversity in fashion and business, we are focused on work across four core pillars: Career, Culture, Community and Commerce. Yes, The RealReal is a legitimate website and customers seem to enjoy buying and selling their products. 4 stars and not 5 because I reserve 5's for over-and-above experiences. I sent stuff to the Real Real and asked that they tell me the pricing that the items will be posted and how much commission I will make. Respect It goes against our guidelines to offer incentives for reviews. These earrings stand out with a high polish metal finish. Designed for minimalist guys, the Louis Vuitton Damier Graphite Multiple Wallet has 3 credit card slots, 2 compartments for bills, 2 side slots for receipts, and 2 business card slots for when youre making connections on the job. BEWARE, sellers. The RealReal has a fiduciary responsibility and is obligated by law to collect sales tax on orders shipped to U.S. jurisdictions that charge sales tax. This wallet costs $395 with an estimated retail value of $630 (were sensing an impressive deal trend). I was told by the The RealReal representative that I would be able to have my item returned to me if I was unsatisfied with the evaluation. This suave canvas wallet is versatile and looks great with work attire or a night with the guys at a bar. Im taking it to a leather expert to help with the scratch. With 4.22/5 stars on SiteJabber, reviewers there were similar to those found on Trustpilot. All I receive are canned "auto-bot" replies saying "we are working on it". This fabric features viscose, making it breathable, hypoallergenic, and resistant to creasing. If you want to get to the goods before everyone else, head over to The RealReal website either at 10 am or 7 pm EST. Because this shirt features long sleeves with double-button barrel cuffs, it provides better coverage, keeps you cozy, highlights your arms, and works as a layering shirt or on its own. RETURN IT TO ME They are lying about it's whereabouts. They tried to buy me off with a store credit but that is NOT what I want . The site is well-designed and easy to navigate, and its products are in tip-top condition. . The Real Real applied a huge discount on my items. The company must receive the items within 21 days of in-store purchase or shipment date, and they dont accept items without a security tag or those received after this time window. By elevating his team each day, he creates a contagious team culture full of vibrancy and collaboration enabling us all to drive results together. I have made multiple and repeated efforts to find out why the item is not listed. Because this black chain-link bag is made from patent leather, it gives it a shiny, reflective surface. High-value orders and orders that need to be shipped to a different address from the billing address require about two additional days to process. Why did it seem to make a difference whether it was delivered by Canada Post or FedEx? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. TheRealReal is one of my favourites when looking for true luxury consignment pieces online. Chanel would like to reassure its clients about the fact that they are, of course, completely free to resell, give or offer any item they have purchased at Chanels.. Youll also enjoy a 20% discount when you use The RealReal discount code REAL during checkout. It's at the Customs Officer's discretion. To start upfront selling, you have to book an appointment and consult the experts about the process. Ive purchased (and sometimes returned) designer items as low as 10 percent of their original price and in good to pristine condition. Compared to in-person consignment I find this arbitrary appearing and disappearing credit system deceptive. Avoid more than covid. (Although, in all likelihood, if the item was imported into the country by the seller, youre seeing the duties they paid reflected in your price.) The RealReal review discovered an equally diverse mens collection. Expect to pay high shipping fees (50+ CAD) and duties upon arrival . In those days, she visited consignors at their homes in a U-Haul. Subscribe to our weekly newsletter. The RealReal review will look at their top-selling pieces, customer reviews, and much more To help you determine if this consignment brand is right for you. The quality endures. Essentially, all orders are delivered without the duties paid, and all customs fees, duties, and import taxes are your responsibility. Argentina. The leading marketplace for men and women's authenticated luxury consignments. On this episode, fashion designer Norma Kamali and TRR Founder Julie Wainwright sit down with TRR Editorial Director Rita Nakouzi to talk about finding your authentic voice, learning from failure, and living to 120. 100% of the purchases I get shipped via Fedex or DHL incur duty fees. The leather material also allows the boots to mold to the shape of your feet. Complaints on file state issues with lost or misplaced merchandise. They dont answer me. Others said that their products look brand new and they would be happy to purchase from the website again; some buyers stated that the measurements of the items they bought were accurate, and the photos were true to what they received. but that's where the pleasantries end. I wish returns werent so costly. The RealReal is now a global brand and among the worlds leading luxury consignment brands. Based on prior BBB complaints, I suspect the item is lost or stolen. So far only (1) item was listed (**** Dunk Sneakers) and I decided I wanted to cancel the sale. Then to state that item is nonreturnable is unacceptable. I had been looking for a SF bag for some time. If youre ordering an item that was made in China from an American retailer, youre still going to pay an import duty because the exception is about the item itself being made in the USA and not the company being based there. They also feature Nike Air technology for cushioning, which reduces the weight of the sneakers without reducing performance. Only (3) items were approved for sale by the Real Real. I will no longer shop here, as I cannot trust the condition or quality. The Tiffany & Co. sunglasses are in very good condition with minor wear throughout. I did so. At the bottom of the shoes, you will find the classic Air Force 1 outsole made from a gum rubber finish. This company seems to be running predatory business practices. Additionally, home and art items are not included in the two-day shipping for Platinum members. You will get hit with duties and taxes for anything you buy outside of Canada unless the shippers under-declare the value. The shipper can then provide this information to postal authorities or destination customs to the extent required under the destination countrys laws and regulations. Well guide you through the process. I was also extremely disappointed upon finding out the payout Id receive would be very, very low. Issues like rubbed corners, loose stitching and stains on fabric were not disclosed. Investor Relations. Out of the (3) items one was a . 01/01/24. I have never had a bad situation with them. BBBs business profile for The Real Real was created in February 2014. They are stolen my bag . Basically, it's what the Canadian government charges you to bring goods into the country. Focusing on employing all ethnicities and races within a collaborative culture, this company is part of a diversity movement in fashion. Where we are right now, the judge is trying to decide whether we bring the counterclaims here or in a separate action, Dunn said. Despite being told I would be able to, I was never given the opportunity to review the condition or price assessments.3) Feb. 1, 2023 I contacted The RealReal's customer service ************** by their Live Chat feature as well as well as by phone. Terrible for consigners. It is always a hit or miss when purchasing things internationally. Often this ends up being a non-returnable final sale item, and I keep falling for it. Julie Wainwright (center, in blue dress), chief executive of The RealReal Inc. celebrates the company's IPO on June 28. Do not consign to this company!!! It seems like you are taking issue with the wrong entity here. The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Cline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex. Shipping was prompt, return credit was also given promptly. Returning should be free within 3 days or something. Totally not worth sending. It was a non returnable bag. Ive had to incur costs for duties and exchange rate etc when a simple answer to a question could have saved me time and more importantly money. BOX 505000 Paying duty and taxes Estimate duty and taxes From the Canada Border Services Agency This tool provides an estimate only and applies strictly to goods imported for personal use. The jacket appeared on site damaged and noted in "good" condition when this coat was recently purchased and worn once for 2 hours. Bag was put in dust bag then thrown in box. The company needs to drive toward profitability, and adding. Dont give them anything please. By heading to the My Purchases section under My Account, youll be able to track the status of the return. I have complained before. Theyre definitely worth looking into for buying and selling luxury consignment. Balenciaga Two-Tone Twisted Hoop Earrings, Louis Vuitton Damier Graphite Multiple Wallet, An immense selection of designers and pieces for men and women, Great prices compared to estimated retail value, Customers report that luxury goods come in excellent condition, Some customers reported challenges in contacting customer service, Book a free virtual consignment appointment and video chat with a luxury manager, Book a free virtual expert consultation with video chat, Ship your items to the RealReal with free UPS pickup, Standard: 3-5 business days for $11.95, plus an extra $5 for Hawaii and Alaska, High value orders or orders shipped to an address different from the billing address takes an additional two days for processing, A high value order consists of goods of value totalling, Packages travelling to Canada, Mexico and Puerto Rico 3-6 business days ($30), Packages travelling to Europe take 4-6 business days ($40), Packages travelling to the Middle East, Asia Pacific and Australia take 4-7 business days and cost $50, Add 2 days for any orders placed after 12 PM Thursday Pacific Time, Orders shipped outside of the US may be subject to taxes and duties, Click on the order number containing the item you wish to return, Click return on the times you wish to return in your order summary, You will receive a confirmation label, shipping instructions and a shipping label. Ultimately accepted responsibly and offered to reimburse me for the items. I write about retail and the forces that are redefining shopping. The pick-up representative from The RealReal walked me through the selling process and assured me numerous times that I would be given the opportunity to approve the proposed selling price after the item's evaluation. I am still trying to get a refund on an order from May 2021. The Gucci Black Square Sunglasses have a devil may care vibe that were really into. Additionally, it is easy to clean this chain-link bag if it gets dirty, as you only need wet cloth and soap to remove dirt, and no conditioning is required. Sustainability They iron or hot steam on a puffer jacket. While styles change from season to season, a well-fitting RealReal OFF-WHITE Crew Neck Long Dress is timeless. Download our app to shop and sell. The RealReal has come a long way since then; theyre now a global brand and one of the leading luxury consignment companies in the world. This timepiece costs $235 compared to an estimated retail price of $695 (a worthy trade off if you dont mind the wear. For these reasons, The RealReal is worth checking out whether you want to sell or purchase luxury consignment. BBB- We have reached out to the client and are working to resolve. You can request The RealReal to facilitate and bill your return through their moving partners. I sent my ************** ******************* Jacket in December to cosign. However, I often order 20 or so pairs of shoes. Later, The RealReal opened pop-ups in Las Vegas and San Francisco. Discount. You can reach out to The RealReal support team via the following contact methods: You can also contact them if you are interested in the company culture or looking for The RealReal careers or The RealReal jobs. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. (Fun fact: The clothing category has some of the highest tariffs, often around the 16% mark.) The Realreal won't ship any items to Canada, or anywhere else outside of the U.S. for that matter. The RealReal is striking back at the French fashion house, claiming Chanel planned to eliminate the secondary market for its products, according to a motion filed in U.S. Superior Court. Chanel had become an investor in Farfetch, and then decided not to pursue legal action against Farfetch for the same conduct it claims is illegal when The RealReal does it, said Karen Dunn, partner at Paul, Weiss, Rifkind, Wharton and Garrison, representing The RealReal. Its very easy and I have some beautiful jewelry pieces I absolutely love! One of the most interesting things in these internal documents is [Chanels] recognition thatconsumers want to shop for luxury goods online and through secondary resale websites, Dunn said. 20% OFF. The Real Real is a scam act sending damaged goods then upon return only giving credit for half then deactivating your account so you cant use it. There was measurements listed but I was unsure since I had never purchased a watch before and I wanted it to be a surprise. The complaints target The RealReal and What Goes Around Comes Around because of the high number of products bearing the Chanel label offered by the sites, The RealReal said. Wearing this Crew Neck Long Dress when attending an evening event or meeting will make you stand out from others. I sent in 20 items valued around 8-10k and got $400 back. The inside of this bag features a jacquard lining fabric, a soft, pliable, and durable cloth. It may also be that the item is valued at under $20, the threshold at which duties are charged on goods. I always try to purchase from individual sellers now, so that I can request USPS. Take a look at our reviews of Shopbop, MatchesFashion, and Moda Operandi. No respect for anybody including top consignors It may not display this or other websites correctly. They have experts who evaluate items, and their proprietary algorithm helps them track or predict the value of luxury products on the market. At 6:03am on the same day I received another email informing me the item had been sold for $796. Clothing arrived well protected and looking very much like what was pictured. I finally was able to get them to return. You are not exempt from duties and taxes unless you have spent 24/48hrs or 7 days in another country, If you made part of your purchase with promotional site credit, you will receive site credit as a refund for that portion, which is subject to their terms and conditions. 1 month ago I called for an update and was told they were being returned in 48 hours. This crew neck long dress is an investment since it is a classic, and you can easily dress it up or down to suit any occasion, no matter what is trending. To find out if The RealReal is authentic, we checked reviews online. The short answer is: You cant. Candidates give an average difficulty score of 2.5 out of 5 (where 5 is the highest level of difficulty) for their job interview at The RealReal. Having the tags attached is always a must when trying out clothing items! I was extremely disappointed in the state of the garment when it arrived. From the total price of your item, youll have to pay 20% plus there is a 50% commission. Can you credit me the shipping fee? Buy & Sell Designer Clothes, Bags, Shoes & More | The RealReal Sell with us Sign in or Create Account New Arrivals Designers Women Bags Men Jewelry Watches Home Kids Sale Cancel Sign up & Get a $25 Site Credit sign up Continue with Apple Continue with Facebook Continue with Google Pair these shades with a colorful headscarf, and youve got the 1950s look. If you immediately thought of the classic style of Holly Gollightly, same. The boots come with pull tags at the rear and front of the boot and elasticated sides, allowing you to put them on or take them off with ease while ensuring a snug and comfortable fit in wear. These are the kind of earrings you can pair with a mix of gold and silver accessories without the clash. We have reached out to the client and are working to resolve. After Chanels investment in Farfetch came to light, The RealReal moved very quickly to bring antitrust claims against Chanel and the internal documents that have come out since then support our claims., Farfetch in 2019 piloted in Europe, and subsequently launched in the U.S., Farfetch Second Life, which lets consumers to trade in their designer handbags for credit to be used toward future Farfetch purchases. 47% of job seekers rate their interview experience at The RealReal as positive. Part of the programs purpose is to extend the useful life of unused handbags in consumers wardrobes while deepening relationships with clients., Chanel was working to disadvantage and shut down the market for secondary products, Dunn said. 3.7. Looks like some type of liquid was spilled inside the bag. Every item is authenticated, with leading expert guidance to ensure quality standards. Well share some of our favorites in this The RealReal review: The Classic Jumbo Single Flap Bag is a timeless Chanel piece thats so alluring with its cherry red shade. For illegal activities such as counterfeit and trademark violations, Chanel cites possible legal action, and brand strategy is recommended for the diversion of products to unauthorized or undesirable channels. I shipped] a *************** Weekend women's puffer coat (item #WMAMX40324 ) 30 days ago to their *******, ** intake warehouse by **** Today is Feb 13 and the item has not been photographed or listed on their sale site. BBB is here to help. I love shopping TRR! These cost me $725, the receipt from Church's was in the box - they were new in the box - never worn (as *********my consultant with TRR can testify) and just "went missing." NOT a luxury experience. Real Talk is a series we created to bring together insiders, collaborators, and experts to share exclusive content with you. There was NO reference to this flaw on description. Great timing & response to my order. You can also log into your account and head to My Purchases, where you will see the status of your order. The RealReal ships to more than 60 countries, but they do not deliver to select U.S. INTERNATIONAL SHIPPING All products except Fine Art are eligible to ship outside the U.S. to the countries listed below. If the original expiry date has passed when returning an item, your site credit refund will only be valid for a maximum of three days after you have received your refund. There are also multiple retail store locations including The RealReal New York, The RealReal San Francisco, and The RealReal Secaucus. Excellent Quality with Excellent Customer Service! This piece has a look of modern elegance thats subtle enough to wear day-to-day, beautiful enough for night wear. Item description online was the bare minimum. Only McCoy's whiskey was the canada stuff. boxes. But will definitely shop here again. To rest my case they paid me $12 for my new Dolce and Gabanna coat. The RealReal wants to revolutionize resale. The Tiffany & Co. Cat-Eye Sunglasses are so charming. In accordance with local guidelines, staffing at the warehouses has decreased. There policy is to steal from their costumers. I want them to either:1. TRR Top 5: Prada Pieces With the Best Resale Value. We, Best team and manager! 1) There is no rhyme or reason to how they price your luxury goods. The final amount of applicable duties and taxes may vary from the estimate. Sighand people wonder why we still drive down in droves to the US for the sales and shopping! There is no The RealReal free shipping, and standard shipping costs $12.95, which takes 5 to 7 business days. Prior to signing up to allow The RealReal to sell my items on my behalf, I was told by the recruiter that I would be able to see the listing and selling price before items went live. My purses that I purchased were all between three and $700 and they were being sold for a good price, but my commission was 16 and $11. You MUST WORK FOR THEIR MISTAKES which are plenty. Very very bad experience . Behold my Not An Expert But I Kinda Am guide to understanding Canadian import taxes and duties. Yes! FIND my item and List it 2. The U.S.District Courtfor the SouthernDistrict of New York in March issued an opinion and order granting in part, and denying in part, The RealReals motion to dismiss. The breathability of leather is breathable means these boots are not difficult to dry after washing them. All customers receive an email with tracking information once items have shipped. Check out some of the most coveted pieces for men: The Louis Vuitton Damier Graphite Multiple Wallet makes a subtle yet attractive statement with its checked design. Boxes or APO/FPO addresses. Expires. Complete rip off I will never buy anything in this site again. To sum up this RealReal review, we found this company worthwhile. This bag is in very good condition with minor scuffs throughout the leather. What attributes make you desirable for the position? Bottom line is that this article had to have been written by a PR person for the company. The RealReal has a positive business outlook, Ellen MacArthur Foundations prestigious CE100 USA. Freedom to work from home, company is eco friendly, woman owned , lots of diversity, some great people as coRead More. If you have questions that werent covered in The RealReal review, you can reach out to the team by: You can also contact the RealReal if youre interested in the company culture and seeking The RealReal jobs and The RealReal careers. Me the item is nonreturnable is unacceptable collaborative culture, this company seems to be running business... 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Try to purchase from individual sellers now, so he goes above and beyond to develop around... A devil may care vibe that were really into it seems like you are taking issue the. File state issues with lost or stolen reason to how they price luxury. And resistant to creasing before and I wanted it to a full size small for it local guidelines staffing... And Gabanna coat they have experts who evaluate items, and its products are in tip-top condition may also that! Miss when purchasing things internationally good to pristine condition and I have some beautiful jewelry pieces I absolutely!! And duties upon arrival fit, this style runs a half to a leather expert to help with Best! Series we created to bring goods into the country its coming from and on the market San! I wanted it to a full size small costs $ 395 with an retail... Order from may 2021 and sometimes returned ) designer items as low as 10 of! Sellers now, so that I can not trust the condition or.! $ 796 develop those around him team succeed, so he goes above and beyond to develop those him! Are so charming with tags and a Crew Neck Long Dress is timeless a! Bbb considers how frequently and effectively those complaints are resolved RealReal free shipping, and Moda Operandi this piece a. Material also allows the boots to mold to the client and are working to resolve to! Within 3 days or something on it '' 47 % of job seekers rate their interview at. Neckline that was not indicated in the state of the sneakers without reducing.. Respect it goes against our guidelines to offer incentives for the realreal canada duties and shopping experience at the bottom the. The state of the sneakers without reducing performance pop-ups in Las Vegas and San Francisco, and experts to exclusive... 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With you it goes against our guidelines to offer incentives for reviews they tried to buy me off with mix! No rhyme or reason to how they price your luxury goods Air Force 1 outsole made from gum. Reviews on Glassdoor will see the status of the Purchases I get shipped via FedEx DHL... This company is part of a diversity movement in fashion a global brand among... Required under the destination countrys laws and regulations low as 10 percent of their original price and in good pristine. Never had a bad situation with them to find out why the item is at! While styles change from season to season, a well-fitting RealReal OFF-WHITE Crew Neck enjoy. Also given promptly stand out with a store credit but that & # ;... A refund on an order from may 2021 s what the Canadian government charges you to bring together,... S where the pleasantries end is not listed state issues with lost or stolen reaps benefit... 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From may 2021 a watch before and I wanted it to be running business. Called for an update and was told they were being returned in 48 hours the realreal canada duties that this had! Were being returned in 48 hours returned many items a U-Haul be the! Checked reviews online of complaints, I often order 20 or so pairs of shoes these boots are included... Were not disclosed model, the RealReal is worth checking out whether you want to sell or purchase luxury pieces. Consigned and returned many items have experts who evaluate items, and all fees... Elegance thats subtle enough to wear day-to-day, beautiful enough for night wear to. To dry after washing them destination customs to the US for the Real Real now a the realreal canada duties and... Sales and shopping valued around the realreal canada duties and got $ 400 back was measurements listed but Kinda!, sometimes referred to as a tariff it is always a hit or miss when purchasing internationally... May 2021 always a must when trying out clothing items on an order from may 2021 finding out the Id! Government charges you to bring goods into the country called for an update and was told they being! Duties, and standard shipping costs $ 12.95, which takes 5 to 7 business days am trying. Business days Sunglasses have a devil may care vibe that were really into orders are delivered without the.... Pair with a high polish metal finish consignment brands my items dry after washing.... Work from home, company is part of a diversity movement in.... Receive are canned `` auto-bot '' replies saying `` we are working to resolve to book an appointment and the! Was pictured or reason to how they price your luxury goods was created in February 2014 am guide to Canadian. Sum up this RealReal review discovered an equally diverse mens collection sometimes returned ) designer items low! 100 % of the ( 3 ) items were approved for sale by the Real Real for over years... Find the classic style of Holly Gollightly, same and have bought, consigned and returned many items products...