-Kate. Intellectual Property, Software and Content. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? I had an issue with my dress being see through and needed a replacement soon for an event. Thanks for your feedback. Products used:Still waiting for it to arrive (for 6 weeks)! No! I HAVE NOT RECEIVED MY ORDER. If you're reaching out to us regarding an order, please have your Order ID in your message. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. DO YOU SHIP INTERNATIONALLY? These linked sites have separate and independent privacy policies. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. LUCY IN THE SKY Help Centre. Returns. I foresee no dress, no money returned and no reply. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Needed it for Feb 25th. Yes, it says so on the website -- READ THE FINE PRINT. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. You can view your order history by going to the My Account page and by clicking on History. Maria was very helpful. Our privacy policy, which sets out how we will use your information. Thanks for your feedback. Greater Los Angeles Area E-Commerce Companies. Do not order from here! The quality of the dresses was excellent, but my only issue was the 14-day return policy. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. No further information is required on your end, the return label has all your information. Returned the dresses asking for a refund due the poor quality of clothing. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. You can email us at resolution@lucyinthesky.email for any further assistance. We do not save your payment method details on our website. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . We do transparently state our return policy for customers to read prior to ordering. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) would it arrive by october 26th? Plus, quality doesnt always seem to match up to the prices. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. DO NOT BUY FROM THEM. What a terrible return policy for a online store. Hi Melissa, -Kate. -Kate. - Kate. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. A store credit is automatically applied to an account attached to the email used for an order. This is the only time I ever have ordered something online when the seller would only give store credit. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. If you do not use your store credit within a year- we can always reissue. Not to mention that the slip underneath hardly covers anything. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. 90015 We're so sorry about the delayed style. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Los Angeles, California Now my daughter has no dress for homecoming and we are scrambling. Lyrica Racer Back Bikini Set in Orange Strawberry! I have been waiting for almost three weeks and still haven't got my money back. Have e-mailed twice in the last week with no response! It is a no for me. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Here are 8 tips for writing great reviews. Not a problem. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. https://www.lucyinthesky.com/shop/index.php?route=account/login. How useful is that if the items never come? This policy is effective from 01/01/2016. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. If you need specific product measurements or have further questions, please email us at. We want to make sure this is refunded immediately. Go to our site to chat with our support team or email us at support@lucy.co! You may return any style for store credit within 14 days from the delivery date of the style. great quality and fast shipping! Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. -Kate. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. i live in texas and ordered a dress on sunday earlier this week. Hi Kara, I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. CASANDRA M. helped me with a delayed order and offered a refund. I feel tricked and pissed off. Did all refunds go to store credit or were some people able to get a full proper refund? All of my questions were answered. We want to make sure that this refund goes through immediately. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Complaint Type: Problems with Product/Service. Overnight orders shipped Friday will be delivered Monday. Ordered 1 month ago. I mean, short to the point where I can see her butt cheeks! Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. -Kate. And please, give people their money back! We may from time to time include third party links on our Website. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. Should have read reviews before ordering. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Don't take the risk and give them your money. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. Only returning an item that was too much cleavage exposure for a girl without cleavage. Your Order Has Been Processed! Hi Desiree, Thanks for your feedback. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? -Kate. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. WHAT INFORMATION DO WE SHARE WITH OTHERS? Any orders cancelled within 14 days of being placed can be cancelled for store credit. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. I ordered my daughter's homecoming dress on 9/20. I've never encountered an online retailer like this. Us either! You will receive your tracking number once your style/s have been shipped. My daughter has an event Nov. 19. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. CASANDRA M. was extremely helpful in seconds. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. I will no longer be recommending this store. I love Lucy in the sky ! Why would I need store credit when I already purchased the 3rd dress. We cover the cost of all domestic return shipping for all styles. Well look into the stated issue and will work out a way to resolve the situation asap! If you please email us at resolution@lucyinthesky.email we can assist you with a return. This will be automatically applied to your account attached to the email address used for the order. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. It fits exactly to measurements specified in the skirt section for sure! Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We reserve the right to withdraw linking permission without notice. One of the major complaints about Lucy In the Sky is the customer service. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. When the dresses came they were very cheaply made for the price they cost. I know it's still only Nov. 15 but I do not think this dress is coming. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. Our small is generally the equivalent of a US Size 2. Just go to the Order History section, and view your order to see the 'Create Return Label' function. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Please email us at resolution@lucyinthesky.email so we can assist you sooner. They do not respond to emails after 5 times across over a week. Please use the following size guide to help determine your size of clothing. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Hi Lily, The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. I HAVE MY TRACKING NUMBER. Contact us We're here to help and answer any inquiries/questions you might have. Let us know if anything else and you can email us at resolution@lucyinthesky.email! In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. The company helped issue credit for this matter to purchase a new item as soon as possible. Thank you so much Daniella M!! Do the dresses come within two weeks and is it worth the money? My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. - Kate. Hi Jay, When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. -Kate. All orders are subject to availability and confirmation of the order price. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. It goes against our guidelines to offer incentives for reviews. -Kate. I don't understand how it's still in business. This may prevent you from taking full advantage of the website. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Hi Grace, Thanks for your feedback. Glad that our Customer Service was able to help with your returns! Hi Brooke, Thanks for your feedback. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. You can email us at resolution@lucyinthesky.email! It is the size of a T-shirt. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Number of comments: 0 Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, Please email us at resolution@lucyinthesky.email so we can assist you sooner. Incredibly scammy and misleading. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Feb 15, 2023. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Thanks for your feedback. Prom season is here, and you deserve to look and feel amazing for your big party! If we are unable to contact you we will treat the order as cancelled. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Customer FAQs. They're all photographed wearing size Small. Hi there. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. This cost is not covered by us and is charged directly by your local government. As soon as you place the order, it is processing on our end. Super fast and helpful; won't hesitate to order from the site/company again! Unfortunately after an order has shipped with USPS we cannot update a shipping address. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Our styles are designed exclusively in Los Angeles. How would you even know if something would fit or if you'd like the quality? Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY what is the average shipping time? After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We're sorry to hear that you had issues with your order. We therefore have no responsibility or liability for the content and activities of these linked sites. Please read the product description of each item carefully before purchasing. All orders are subject to availability and confirmation of the order price. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Yet Lucy in the Sky refuses to give a refund. I HAVE MY TRACKING NUMBER. Please email us at resolution@lucyinthesky.email so we can assist you sooner. We're so sorry to hear about the order. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. 14 following. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Get the latest business insights from Dun & Bradstreet. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Good Luck! 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