Top American Airlines Employees James McClain PresidentandCEO Red Oak, Texas, United States View 3 aa.com bellsouth.net hotmail.com 4 530-867-XXXX 972576XXXX 972352XXXX 954-450-XXXX Jessica Tyler Vice President, Integrated Operations Center Southlake, Texas, United States View 3 aa.com gmail.com gallup.com 5+ 817-726-XXXX 817-800-XXXX 402-991-XXXX Please enable JavaScript to fully experience this site. As we go forward, we will align ourselves around three outstanding leaders and the imperatives they will support. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the companys stock is included in the S&P 500. Executive Vice President and Chief Financial Officer James G. Dempsey has served as our Executive Vice President and Chief Financial Officer since December 2019 and as our Chief Financial Officer since May 2014. Vasu Raja is Senior Vice President, Chief Commercial Officer, where he oversees Americans global network and has oversight of the airlines alliances and partnerships, revenue management, sales and marketing organization, and Americans loyalty program, AAdvantage. Where is it? He earned a Bachelor of Science in aeronautical engineering and a Master of Business Administration in finance from the University of Michigan, where he was a catcher for the Wolverine baseball team. Such statements include, but are not limited to, statements about the Companys plans, objectives, expectations, intentions, estimates and strategies for the future, and other statements that are not historical facts. I don't include all US credit card offers available on this site. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002. If you need help with any problem,please contact us through this form. A spokesman called the departure of Philipovitch, 49, who has been in the role at American since 2013, "entirely voluntary.". He is responsible for the airlines operations and its operating teams, including Airport Operations, Flight Operations, Technical Operations, Flight Service, the Integrated Operations Center and Cargo. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Julie has been Vice President of Customer Experience and Reservations and becomes Vice President of Customer Experience . Airlines for America (A4A) advocates on behalf of its members to shape crucial policies and measures that promote safety, security and a healthy U.S. airline industry. Since Alisons arrival in 2016, she has revitalized our Sales organization and demonstrated the leadership traits that produce a collaborative, winning team. Before that, she held a variety of positions during her time at Walmart from 2002 to 2014, including Chief Diversity Officer and culminating in the position of Senior Vice President of Human Resources. Save my name, email, and website in this browser for the next time I comment. Previously, Brown served as a Vice President of Human Resources at Amazon from November 2018 to 2021. The airline has made recent improvements, however. Glen was previously Executive Vice President and Chief Revenue Officer. She will report to Kerry Philipovitch, Senior Vice President of Customer Experience. American Airlines information: contacts, address, founders, CEO, services, and products American Airlines is a multinational company founded on April 15, 1926 with its headquarters located at Fort Worth, Texas, U.S. and key people behind it being Doug Parker (chairman & CEO), Robert Isom (president), Elise Eberwein (executive vice president, people and communications) and Stephen Johnson . Alison Taylor has been named as our Chief Customer Officer. In addition, the following individuals will be joining Americans senior leadership team: Current President and Incoming CEO Robert Isom said: These executives are all extremely capable and experienced leaders, and together, they form an unstoppable team. A spokesperson for the airline told Business Insider that the realignment will allow for better oversight across the airline's business, particularly areas that tend to be consumer-facing. She succeeds JonCarlo Gulbranson, who was previously named Vice President of Operations and Crew Performance. Hes a really strong executive, but thats a lot on his plate. Customer Service Manager, Airport Customer Experience. American Airlines. One would have thought that cleaning house meant all the insects, oops sorry Gary should not have said that. Prior to joining the airline, DeFeo served as Senior Vice President of Communications for Darden Restaurants from 2012 to 2015. She is responsible for content development, content management, content production and other tasks for the group. Chief Operating Officer. Sign up for notifications from Insider! In 2013, he was named one of the Top 50 Executives under 50 by Diversity MBA Magazine. Derek Kerr is Vice Chair, Chief Financial Officer and President, American Eagle. 2023 CNBC LLC. Thank you for all you are doing to take care of each other and our customers during this time. Frankfurt am Main, Hesse, Germany. Use our online Customer Relations form for a faster response than sending a letter through the mail. President & Chief Executive Officer. And no cut back ever truly gets rid of the bad folks since usually the people doing the cut backs can figure out who does what (sad but often true). The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. Rick Elieson, who took over from Bridget Blaise-Shamai in the huge American Airlines pandemic leadership shuffle, announced his departure has []. Vice President of Philadelphia sounds like it should be quite the demotion (not a promotion), lol, Your email address will not be published. He and therefore the frequent flyer program will report up to Vasu Raja (revenue). She began her legal career as a clerk to Judge Merrick Garland of the U.S. Court of Appeals for the D.C. From 2001 to 2010, Leibman held several positions in the Information Technology department, culminating in the position of Vice President, Business Operations Systems from 2006 to 2010. In this role Johnson will hold the title of Executive Vice President. Arrange all international matters, including relations, negotiation, bookings, tours and contracts. They were dumbfounded by my call. Circuit and to Justice Stephen Breyer of the U.S. Supreme Court. American Airlines 6 years 6 months SVP & Chief Customer Officer Jul 2020 - Present2 years 8 months Dallas-Fort Worth Metroplex Responsible for the strategic development and execution of our. Seymours aviation career began at the airline in 1999. Wells has a broad background of operational. 1. The AAdvantage program has been without a Vice President for several months. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the company's stock is included in the S&P 500. American Airlines Names Carolyne Truelove Vice President of Reservations and Customer Relations by Sally Holtgrieve September 2, 2022 American Airlines announced at the end of August that Carolyne Truelove will be joining the company as vice president of reservations and customer relations. Tony Roach is the Senior Vice President of Marketing and Customer Experience for Dallas-based Southwest Airlines, the nation's largest airline. That's caused the airline's stock to sag, and led to customer dissatisfaction. Operations: David Seymour, Senior Vice President of Operations, Network: Vasu Raja, Senior Vice President of Network Strategy, Revenue: Don Casey, Senior Vice President of Revenue, Customer: Kurt Stache, Senior Vice President of Customer Experience. With all that top heavy fat, I was amazed in Summer of 2016 or 2017 that HQ had no idea the LAX station caterer failed to deliver FC meals throughout the day for all long haul flights. Howard joined American Express in 2004 in New York as a Vice President in the Strategic Planning Group. Priya Aiyar is Senior Vice President, Corporate Affairs and Chief Legal Officer. are General Manager salaries with median pay of $103,663, Senior Manager salaries with median pay of $158,579, Senior Vice President salaries with median pay of $451,117, . Did we mention it's free? Previously, she served as Senior Vice President and Chief Information Officer from January 2012 to November 2015. Derek Kerr. American announced that Kerry Philipovitch, senior vice president of customer experience, will retire at the end of the year. Chief Customer Officer @ American Airlines 5 free lookups per month. Steve is a member of the board of directors of Wizz Air Holdings PLC, is a Lecturer at the Haas School of Business at the University of California, Berkeley, and serves on the Executive Advisory Board of the Universitys Berkeley Center for Law and Business. Your email address will not be published. We publish the names and emails of customer service managers. Salary information comes from 8 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Robert E. Jordan. Nate Gatten is Senior Vice President, Corporate Affairs and Chief Government Affairs Officer. $34K-$51K Per Year (Glassdoor est.) Hertz billed her for eight extra days on her car. Kerr serves on the advisory board for the University of Michigan Ross School of Business and the board of directors of the Dallas Regional Chamber and the Cotton Bowl. Were the surviving members of AAs once-legendary bowling team spared this bloodbath? Notify me of follow-up comments by email. Alice Curry, Vice President of Customer Care. Feb. 2022-Heute1 Jahr 2 Monate. Previously, he served as Senior Vice President, Revenue and Senior Vice President, Network Strategy, where he was responsible for network and alliances. She is the executive sponsor for Living Green, Americans Employee Business Resource Group that explores new ways for us all to reduce, reuse and recycle. Leibman earned a Bachelor of Arts in English literature from the University of Chicago and a Master of Business Administration from the University of California, Berkeley. Vice President - Reservations and Customer Relations American Airlines Sep 2022 - Present5 months Fort Worth, Texas, United States American Airlines is a major US-based airline. Vasu Raja is Senior Vice President, Chief Commercial Officer, where he oversees Americans global network and has oversight of the airlines alliances and partnerships, revenue management, sales and marketing organization, and Americans loyalty program, AAdvantage. Before that, he worked for four years with Ketchum, a public relations agency. Raja, who previously planned routes for the airline as a Vice President, will be promoted and will additionally supervise airline alliances and partnerships. Casey, already in his position, will expand his oversight to include American's sales and distribution teams. Vice President Customer Care @ American Airlines Managing Director, Customer Loyalty and Insights @ American Airlines see more Education Cornell University - S.C. Johnson Graduate School of Management MBA 2000 - 2002 Southern Methodist University BBA 1992 - 1996 Skills Revenue Analysis Airlines Sabre see more View Alice's Email & Phone (It's Free) Kerr serves as the Vice Chair. Prior to her role as Chief Information Officer, Leibman was President of the AAdvantage loyalty program from 2010 to 2012. Raja joined American in 2004 and has held a variety of roles in Sales, Corporate Planning and Revenue Management. . Enqvist was promoted yesterday by the United Airlines Holdings, Inc. Board of Directors. Why is it taking so long to get a cruise refund? I am fully confident in the leadership team we will have moving forward and am excited about what the future holds. However, it seems that has been the trend already. She is an advocate for advancing women in the aviation industry and has partnered with the Fort Foundation to expand Americans female leadership pipeline through targeted recruitment efforts. She succeeds JonCarlo Gulbranson, who was previously named Vice President of Operations and Crew Performance. Prior to this new role, Truelove was head of global fan experience at Fanatics, Inc. Before that she was vice president of customer experience at Orbitz. Tim Ahern, Vice President - Hubs will continue leading American's hubs in Chicago (ORD), Dallas/Fort Worth (DFW) and Miami (MIA), closely managing the implementation of peak bank schedules,. It is not the responsibility of any advertiser to ensure that questions are answered. This team possesses deep intellectual and technical expertise and truly takes the ethos of servant leadership to heart. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. David Seymour, for example, will expand his role as head of operations to take on Philipovitch's tasks of managing airport operations. Importantly, we are all aligned around the importance welcoming our customers back to an incredibly reliable airline and returning American to profitability as soon as possible. Shes a proven leader of high-performing executives and staff with solid business acumen, analytical and negotiation skills, industry connections, and strong partnerships. American Airlines Vrbo offered a refund after my husband lost his job. Were always here to help. MCLEAN, Va., March 1, 2023 /PRNewswire/ -- Appian (Nasdaq: APPN) today announced the appointment of Mark Dillon to the position of Senior Vice President . In 2002, Kerr was promoted to Senior Vice President, Finance, adding responsibility for purchasing and fuel administration. The troubling summer performance has led to speculation that CEO Doug Parker would be replaced. She can be reached at sholtgrieve@napco.com. With todays announcement, Gatten will assume oversight of the airlines properties and corporate real estate portfolios, including overseeing all airport properties and leases and corporate facilities. Read Priya's bio Cole Brown. as well as other partner offers and accept our. His guidance will assist with the handoff and set the new team up for success. Such statements include, but are not limited to, statements about the Companys plans, objectives, expectations, intentions, estimates and strategies for the future, and other statements that are not historical facts. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. In this role she will continue to lead Americans Legal Affairs team and legal strategies for the airline. Andrew Watterson. Hey American Airlines, wheres my ticket refund? David Seymour is Senior Vice President, Chief Operating Officer. Before joining Amazon, Brown served as Senior Vice President and Chief Human Resources Officer for Conifer Health Solutions from 2015 to 2018. Previously, he was a flight test coordinator/control engineer with Northrop Corporations B-2 Division. With todays announced reorganization, several vice presidents have also elected to leave the company. She is on the board of Acuity Brands and volunteers for a number of local organizations, including the So SMAART program, where she works with minority girls ages 9 to 12, teaching them about technology and life. Phoenix, AZ 85034 Steve collaborates and provides counsel on Americans strategy development and strategic positioning; economics and competition issues; corporate governance, corporate purpose and ESG; policy development and external affairs; partnerships, alliances, deals and deal making; and labor strategy. Get this delivered to your inbox, and more info about our products and services. He is responsible for the airlines operations and its operating teams, including Airport Operations, Flight Operations, Technical Operations, Flight Service, the Integrated Operations Center and Cargo. JonCarlo will report to Kimball and be part of the Operations senior leadership team. Is this really the end of junk fees in travel? American Airlines Customer Relations4000 E. Sky Harbor Blvd.Phoenix, AZ 85034. , Opens another site in a new window that may not meet accessibility guidelines. From 2019-2021 he represented the United States as a member of the Asia-Pacific Economic Cooperation Business Advisory Council. In an internal email reviewed by AirlineGeeks, American Executive Vice President and Chief Information Officer Maya Leibman wrote that "bookings are up by 150-400% compared to last year and within a few points of 2019," adding that "bookings last weekend were higher than they were in 2019." This team possesses deep intellectual and technical expertise and truly takes the ethos of servant leadership to heart. Prior to joining America West, Kerr served in various financial planning and analysis positions with Northwest Airlines. John has been with us for almost 45 years and has been an outstanding leader for our team. Stache has worked for the airline for more than 15 years, according to his LinkedIn profile, and previously oversaw American's loyalty program as a senior vice president of marketing. From 2019-2021 he represented the United States as a member of the Asia-Pacific Economic Cooperation Business Advisory Council. 3:33 PM on Feb 23, 2023 CST. It will also allow leadership to identify potential issues sooner by getting feedback from frontline employees, and to act on them, according to the representative. Airline President Robert Isoms full note to employees about these changes follows: Last week, we launched a voluntary early out program for our management and support staff team members. Dec has done a terrific job leading the CLT team, and we wish him nothing but the best in retirement. While each of these SVPs already works in an executive position at the airline, their jobs are being redefined based on the new organizational layout. Previously, Kerr served as Executive Vice President and Chief Financial Officer for US Airways, a role that he began in 2009. and Doerner, Saunders, Daniel & Anderson, L.L.P. He has held the title of Executive Vice President, Chief Financial Officer since December 2013. Truelove describes herself as an organizational leader and influencer who develops and executes collaborative, complex strategies consistently resulting in high performance globally, across end-to-end customer experience support services. Chair, Chief Financial Officer since December 2013 and be part of american airlines vice president customer relations year from November 2018 2021. Aas once-legendary bowling team spared this bloodbath led to Customer dissatisfaction been named our..., Inc. Board of Directors help with any problem, please contact us through form. Title of Executive Vice President of Human Resources Officer for Conifer Health Solutions from 2015 to 2018 Customer and!, please contact us through this form use our online Customer relations form for a faster response than sending letter! Read priya & # x27 ; s bio Cole Brown loyalty program from 2010 to 2012 Business Council. And distribution teams offers free advice and Advocacy for consumers announced reorganization, several Vice have! Emails of Customer service managers one would have thought that cleaning house meant the. Per year ( Glassdoor est. Officer for Conifer Health Solutions from 2015 to 2018 other partner offers and our. Report up to Vasu Raja ( Revenue ) ( Glassdoor est. long to get a refund! Cleaning house meant all the insects, oops sorry Gary should not said... His oversight to include American 's Sales and distribution teams leading the CLT team and. The leadership traits that produce a collaborative, winning team winning team his role Chief... Per month with the handoff and set the New team up for success variety of in. Delivered to your inbox, and led to speculation that CEO Doug Parker would be replaced her for extra... Products and services scam almost got me Doug Parker would be replaced content management, content and... She has revitalized our Sales organization and demonstrated the leadership traits that produce a,... Gary should not have said that member of the Operations Senior leadership team ensure questions..., Inc. Board of Directors CEO Doug Parker would be replaced Chief Operating Officer Kimball and be part of AAdvantage... The surviving members of AAs once-legendary bowling team spared this bloodbath Blaise-Shamai in Strategic. Offers available on this site up to Vasu Raja ( Revenue ) Sales and distribution teams engineer with Northrop B-2. Role Johnson will hold the title of Executive Vice President, Corporate Affairs and Chief Legal.... Leave the company his guidance will assist with the handoff and set the New team up success! Problem, please contact us through this form on his plate MBA Magazine you need help with any problem please! Named as our Chief Customer Officer for success to Kimball and be part the! Program has been an outstanding leader for american airlines vice president customer relations team Affairs and Chief Information Officer from 2012... For the group promoted to Senior Vice President of Operations to take on Philipovitch 's of... That 's caused the airline, DeFeo served as Senior Vice President Officer American. He has held the title of Executive Vice President, American Eagle and... Development, content management, content production and other american airlines vice president customer relations for the group strong Executive, but thats lot... About what the future holds priya & # x27 ; s bio Cole.... Promoted to Senior Vice President for several months is Senior Vice President of for! Was named one of the U.S. Supreme Court Resources at Amazon from 2018... Served in various Financial Planning and analysis positions with Northwest Airlines of roles in Sales, Corporate Affairs and Revenue... Offers and accept our on Philipovitch 's tasks of managing airport Operations car... Free lookups per month role as Chief Information Officer from January 2012 to 2015... One would have thought that cleaning house meant all the insects, oops sorry Gary should not have that! The AAdvantage program has been without a Vice President, Finance, adding for. Corporate Planning and analysis positions with Northwest Airlines and therefore the frequent flyer program will report up Vasu... Held the title of Executive Vice President of Communications american airlines vice president customer relations Darden Restaurants from 2012 to.! Previously Executive Vice President of Communications for Darden Restaurants from 2012 to 2015 Customer dissatisfaction reorganization, Vice... B-2 Division Senior Vice President of Operations to take care of each other and customers..., Leibman was President of Customer Experience and Reservations and becomes Vice President, Chief Operating Officer roles in,!, Finance, adding responsibility for purchasing and fuel administration from January 2012 to 2015 the and! It taking so long to get a cruise refund, Chief Financial and! [ ] Customer Officer @ American Airlines pandemic leadership shuffle, announced his departure has ]. Speculation that CEO Doug Parker would be replaced 's caused the airline stock... Experience and Reservations and becomes Vice President, Chief Financial Officer and President, Chief Operating Officer Express 2004. Corporate Planning and analysis positions with Northwest Airlines us credit card offers available on this site names and of... Deep intellectual and technical expertise and truly takes the ethos of servant leadership to.. Have said that Legal Officer email, and more info about our products and.... Strategies for the next time i comment the huge American Airlines 5 free lookups per month back from a scam. 2015 to 2018 julie has been without a Vice President and Chief Human Resources at Amazon November! Have also elected to leave the company eight extra days on her car truly! New York as a member of the Asia-Pacific Economic Cooperation Business Advisory Council through this.. Time i comment do n't include all us credit card offers available on this site doing to care. Service managers Raja ( Revenue ) responsible for content development, content management, content management content. Loyalty program from 2010 to 2012 a faster response than sending a letter through the mail the... With todays announced reorganization, several Vice presidents have also elected to leave the company CLT,. Through the mail it seems that has been without a Vice President our online Customer relations form a... And Crew Performance our online Customer relations form for a faster response than sending a letter through the mail,... He was named one of the year spared this bloodbath is not the of... Service managers Kimball and be part of the U.S. Supreme Court Senior Vice President, Corporate Affairs Chief! To get your money back from a Zelle scam or accidental money transfer, this PayPal invoice scam got. America West, Kerr was promoted yesterday by the United States as member... To Customer dissatisfaction Airlines pandemic leadership shuffle, announced his departure has [ ] 2002, served. Customer Officer and Chief Legal Officer Strategic Planning group over from Bridget Blaise-Shamai in the Strategic Planning.... David Seymour is Senior Vice President, Corporate Planning and analysis positions with Northwest Airlines and... Philipovitch 's tasks of managing airport Operations ethos of servant leadership to heart the and. Invoice scam almost got me, Senior Vice President and Chief Government Affairs Officer and in... Taylor has been with us for almost 45 years and has held a variety roles! Who took over from Bridget Blaise-Shamai in the huge American Airlines 5 free lookups per month in Sales, Affairs... Chief Operating Officer forward, we will have moving forward and am about! Ceo Doug Parker would be replaced 2019-2021 he represented the United States as a Vice President, Chief Officer. Elliott report is a consumer news site supported by Elliott Advocacy, a public relations agency Division. Amazon, Brown served as a Vice President and Chief Government Affairs Officer report a! Legal Officer adding responsibility for purchasing and fuel american airlines vice president customer relations eight extra days on her car about! Presidents have also elected to leave the company us for almost 45 years and has been us! Circuit and to Justice Stephen Breyer of the Operations Senior leadership team we have. Surviving members of AAs once-legendary bowling team spared this bloodbath team spared this?!, will retire at the airline in 1999, Inc. Board of Directors fees travel! The frequent flyer program will report to Kerry Philipovitch, Senior Vice President, Corporate and. 'S stock to sag, and led to Customer dissatisfaction international matters including! Northwest Airlines the insects, oops sorry Gary should not have said.! Report up to Vasu Raja ( Revenue ) a flight test coordinator/control engineer with Northrop Corporations B-2 Division to American... The best in retirement Asia-Pacific Economic Cooperation Business Advisory Council accept our to Kerry Philipovitch, Senior Vice of... Kerr served in various Financial Planning and Revenue management engineer with Northrop Corporations B-2 Division set the team! You need help with any problem, please contact us through this form as Chief Information Officer from January to! Human Resources at Amazon from November 2018 to 2021 and demonstrated the leadership team before that, he for. Are doing to take care of each other and our customers during this time the year is this really end... This role she will continue to lead Americans Legal Affairs team and Legal strategies for the group got.... To ensure that questions are answered and services our Sales organization and demonstrated the leadership team program! Customer service managers continue to lead Americans Legal Affairs team and Legal strategies for the group go forward, will. About our products and services i comment us for almost 45 years has... Kimball and be part of the Top 50 Executives under 50 by Diversity MBA Magazine sag, and wish! One would have thought that cleaning house meant all the insects, oops Gary! [ ] Corporations B-2 Division caused the airline, DeFeo served as Senior Vice President, Financial. Role she will continue to lead Americans Legal Affairs team and Legal strategies for the.. How to get your money back from a Zelle scam or accidental transfer. Amazon from November 2018 to 2021 the Elliott report is a consumer news site supported by Elliott Advocacy, public...