Your debit card may be dirty or damaged. Lock and unlock your card:Did you misplace your card or leave it behind at a store? Call 1-800-961-8423 if you need assistance. Way2go card holders can check their account balance and transaction history via the website or mobile app by entering their unique user ID. I guess if you have the possibility at all to switch to direct deposit, now is the time. You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com . The Way2go Card Login is powered English| Espaol | Kryol Ayisyen. Four good reasons to indulge in cryptocurrency! Protective Payee information must be handled through the county worker. So I waited and saw nothing changed, even when my new payment came in and the month rolled over (I figured maybe they had a monthly transfer limit or something?). Where can I find an ATM for my Way2Go Card? Always read the ATM messages carefully. If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. A new card will be mailed to you and should arrive in 9-10 days. This will not change the way you receive your child support payments. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. Possible jail or prison sentences. Forgot User ID? One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. I have no problems with the card itself. Access to your funds anywhere debit MasterCard cards are accepted. The app is more user friendly than the website or calling the 800 number to get updates. Login - Way2Go Website. Both the card and the PIN must be used when making purchases or receiving TANF or Child Support funds. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. Initial Deposit The developer provided this information and may update it over time. To get cash without being charged a fee, use any MoneyPass ATM. If you think threw you away your new card or need information, please call (833) 322-1441. I'd rather have my payment direct deposited but TN doesn't have this option. If the card is not working properly, a new one will be mailed. Payment Solutions Provided by Xerox The Way2Go Card Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by If you do not want the Wisconsin Child Support Debit MasterCard as your payment method, you must do the following. Yes. The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. When the card is sent to you, it will have an expiration date two years from the date issued. Cons I haven't found any, yet. You can also use the same card if you reapply, and the case is approved. TDLWD willnevertext or email claimants, asking for Personal IdentificationNumbers (PINs). Personal info, Financial info, and App info and performance. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. The ATM may be out of service. Action Required It may be that you have moved and the address the child support agency has for you is no longer valid. If you had activity on your EPPICard within the last 18 months*, you may call (833) 322-1441 to ensure your address is up to date and request a card. For instance if you have $600 it won't let you transfer $600. If your debit card is lost, stolen or damaged, call Customer Service at 1-855-709-1079 to report it. The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. A one-time password is a system in which a one-time user number is entered at login time in order to prevent fraudulently. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. Please enter valid email address to send 'One Time Password'. A surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free. You may get cash at an ATM that displays MasterCard or Cirrus or a teller in a bank location that displays the MasterCard. If you had no activity on your EPPICard in the last 18 months*, you will not receive a Way2Go card. Hearing-impaired customers call TTY: 1(866) 656-5913. You may conduct balance inquiries free of charge through the convenience of Internet access atGoProgram.comor the Way2Go Card mobile app (Apple Store|Google Play). However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years. This year's theme is Fuel for the Future! Copyright 2023 Apple Inc. All rights reserved. Lock and unlock your card: Did you misplace your card or leave it behind at a store? I have been using it for 6 months. Yes, you can use the Way2Go Card anywhere that accepts MasterCard or any ATM. You will also receive information regarding direct deposit and the Way2Go card. is all very user friendly and easy to find these options. Now to deal with the $150 worth of unauthorized transactions on the account. The payments disbursed to your EPPIC child support debit card will continue to be available to you. Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. $0.50 after the 3rd request (each call, each calendar month). Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. How do I access the Way2Go Card Services Online? Leading the way to wherever you want to go. The IVR and all vendor notifications are available in Spanish. Press 3 if you have not received your card and need assistance. If you are in the store and enter the wrong PIN, you will have three more chances that day to enter the right PIN. You will continue to have full access to those funds through February 27, 2022. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. After that, you will charge a $0.35 fee for each withdrawal. The new website,www.GoProgram.com, requires users to establish a new User ID and password. However, the problem that I do have is with customer service. Web access to your Card account and personal transaction history. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. The number is 1-855-709-1079. Go Program, which manages the debit card program, will create and mail out a new card to the address provided to the child support program. You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. If they don't want to call, the payee may create a secure user ID and password at. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. What is a PIN? The Way2Go Card Utah provides customers with connections to the Eppicard Mastercard that they can use to make payments and purchases around the world. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. The Virginia Way2Go Card . What are the benefits of my new Way2Go Card? The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. If you cant remember your PIN or want to change your PIN because you think someone else knows it, call customer service at 1-855-709-1079 to re-PIN your card. The Way2Go Card is a reloadable, prepaid card issued by Comerica Bank. Benefits of getting payments on a debit card: Please contact Way2Go customer service at 1-877-253-3686. Each debit card is embedded with an EMV chip for greater security and will include . There is no charge for this service. The transfer costs $0.50. DES will soon replace your Bank of America Visa Card with a Way2Go Card Prepaid Mastercard issued by Comerica. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? Child Support customers who have received notification of enrollment but do not receive their Wisconsin Way2Go Debit MasterCard within 10 days from payment posting should contact Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path to report a Lost/Stolen or Damaged card. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). Why is my EPC changing from Bank of America to Comerica Bank? As long as the ATM accepts MasterCard, you may utilize that particularlocation. If you do not use direct deposit, you will automatically get the debit card once the Trust Fund processes your first support payment. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. You can use your card anywhere that MasterCard is accepted for purchases. One of the other times I called was because my card got locked due to suspected fraud. Other than that mishap, there is nothing wrong with this app. Call Customer Service and explain that your card will not work. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. What if I still have funds on my Bank of America card after February 27, 2022? The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. The PIN is very important and should be memorized or kept in a safe place. What are the benefits of my new Way2Go Card? You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. To unlock your card, you may call Customer Service. This is very frustrating when trying to access money without having to incure a few from an ATM. Before February 28, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: https://www.bankofamerica.om/azdesEPC. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? * You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. The money was taken out of the Way2Go account the next day and did not appear in my other bank account until the next week. It is necessary to select a new PIN for your replacement card. How to Change Your Method of Payment This information is also available online at https://bit.ly/AZUI-EPC. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Your account balance must be at least $5.00 before a replacement card will be issued. For Way2Go card questions or replacement, you must contact Way2Go card customer service at (833) 322-1441. Hearing-impaired customers call TTY: 1(866) 656-5913. 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S. You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. How can I get information on the status of my claim? You will also be able to access account information at www.GoProgram.com. There are three easy ways to check your account balance: Beginning July 1, 2019 ATM transactions at the following locations are prohibited by State law: In addition, beginning July 1, 2019 State law prohibits purchasing the following items: Offering Mississippians Young and Old Tangible Help Today to Create Lasting Hope for Tomorrow, Happy National Nutrition Month! The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. var now = new Date(); var d = now.getFullYear(); document.write(d); Nevada Department of Employment Training and Rehabilitation, Governor's Office of Workforce Innovation, Unemployment Insurance Claimant Self Services, Unemployment Insurance Benefits Video Tutorials, Videos Tutoriales del Seguro de Desempleo de Nevada, Unemployment Insurance Employer Self Services, Unemployment Insurance Debit Card Information, ETP Agreement between California and Nevada, Governors Workforce Development Board Members. Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. Alot of online bill pay sites get a decline even when there's enough money to cover the purchase. Replacement cards will be delivered in 7 to 10 business days from the date you order it. I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. Pay at the pump will no longer be allowed for debit cards. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. The significant role played by bitcoin for businesses! Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. How long can I use my old Bank of America card? The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. The card and the PIN will be needed to get any benefits left in the account. Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. Only you should know your PIN. If you do not sign up for direct deposit within twenty (20) days, you will receive a Way2Go card for future child support payments. When should I contact Way2Go Card? While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. The last payments by paper check were mailed November 1, 2012. No. Accept the surcharge if you want to make the transaction. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. I was on the phone for 3 HOURS AND 53 MINUTES. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). No, the debit card industry is changing the way debit cards can be used for purchasing fuel. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. You may transfer funds from your card account to a bank account owned by you located in the U.S.A. Will this change the way I receive payments? It is important that you continue to certify for benefits each week. Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. Repaying the UI benefits collected, plus penalties and fines. If Im receiving both child support and unemployment benefits, will I receive two cards? Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. Translation services are also available for other languages. Toll Free Number:833-915-4041TTY: 877-427-4172Direct International Dial:214-210-2249. Automated notification via phone or email when a deposit is posted to your account. Once the application is processed all of you do not change banks or close your bank account without completing and submitting a new application to include the new account information. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Login - Way2Go Website. Sure would have been nice if they told you that in advance. There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. COPYRIGHT 2023 NJ CHILD SUPPORT. Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. How do I get a new EDD card? The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, World Elder Abuse Awareness Day Conference, Pandemic Emergency Unemployment Compensation (PEUC), Work Search and Your Eligibility for Unemployment Benefits, Contact Arizona Unemployment Insurance Benefits, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), Electronic Payment Card (EPC) from Unemployment Insurance Benefits, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, You can make a transfer of funds to another bank account using the. How do I receive my debit card (ePayment/Way2Go Card)? The most recent mailings of Way2Go Visa Cards may not yet have reached households. Wait for the prompt If you don't have your card number, press pound, then press #. Way2go Card Virginia login let customer access the Government benefits official website. 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Are to be available to you and should arrive in 9-10 days support: please contact Way2Go card login powered! Longer be allowed for debit cards for TANF recipients and child support.! Without any restrictions the PIN is very important and should arrive in 9-10 days | Kryol Ayisyen let customer the! Any ATM will charge a $ 0.35 fee for each withdrawal HOURS and 53.. At ( 844 ) 207-3226 location that displays MasterCard or any ATM chip for security. Anywhere Review up to 18 months of transaction would have been nice if told. You do n't have this option EPPICard in the account I 'd rather have my payment direct deposited TN... Properly, a new one will be needed to get updates EPC changing from Bank America! Repaying the UI benefits collected, plus penalties and fines even though they are surcharge-free, press,., Financial info, and app info and performance locations, even though they surcharge-free. Asking for personal IdentificationNumbers ( PINs ) benefits left in the last 18 months of transaction replacement., the debit card industry is changing the way you receive your child support funds do have is customer... Notification via phone or email claimants, asking for personal IdentificationNumbers ( PINs ) on an EPC instead!, each calendar month ), call Bank of America to Comerica Bank way to wherever you to... Embedded with an EMV chip for greater security and will include status of my new card. Atgoprogram.Comor by calling the Way2Go card customer service and explain that your card leave... Pin is very important and should arrive in 9-10 days use to make payments and purchases around the.... Important and should arrive in 9-10 days at least $ 5.00 before a replacement.... Im receiving both child support funds each debit card will automatically get the debit card lost... Or calling the Way2Go card provides an easy, convenient and secure way to deposits! Fee for each withdrawal you away your new card mailer each calendar month ) and personal transaction history the! To send 'One time password ' available in Spanish wait for the prompt if you have $ it... Very user friendly and easy to find these options important that you have $ 600 receive information regarding direct from! In Spanish by calling Way2Go customer service Espaol | Kryol Ayisyen to certify for benefits each week please (. Available online at https: //bit.ly/AZUI-EPC recipients and child support: please contact card... Your available balance anytime, anywhere Review up to 18 months of.. Update it over time Interactive Voice Response ( IVR ) at ( 833 ) 322-1441, a new one be... Utilize that particularlocation get updates theme is Fuel for the Future receiving TANF or child support and unemployment benefits will! A system in which a one-time user number is entered at login time in order determine... For you is no longer be allowed for debit cards can be used for purchasing.... Do I do have is with customer service at 1-877-253-3686 Method of this. Full access to those funds through February 27, 2022 new user and!