Relatively good pay for a call centre job, Overbearing workload. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Working Pattern: Full time 37.5 hours per week, 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. No Staff discount. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email Tell me a time where you were under pressure and how did you move forward? I love this company because it is a workplace that people who are willing to learn and grow would thrive in. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Commission Certifications: CT PURA No. Energize Your Future with Shell, View Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. Working pattern: Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45) Start date: 23rd . Shell Fuels, View An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. good work life balance, Routine work We have been committed to developing products of quality and to preserving the environment. Telephone interview was well structured and fairly formal whilst being friendly at the same time. Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. Were huge advocates for career development. Expired. The process took 4 days. Energy From Deep Water, View Sustainability News, View Mia Vigor Webchat Executive at Shell Energy UK Coventry. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. Thank you for taking the time to share your thoughts about your career with us. The process took 1 week. Thanks again. One of the interview segments was an interesting and interactive role play scenario. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. DM 19-072 / NJ BPU No. The company has also helped to strengthen the talent base within the energy sector in Thailand. We wish all our colleagues and customers a happy Pride. I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. Shell Fleet Solutions, View 5887 copley drive, ste. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Feel free to let us know about your circumstances when you apply, and well take it from there. Well encourage you to try new roles and experience new settings. StateEscape, View Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. Working in our vibrant Coventry office with some home working. Get an estimate by email, text or phone from local experts. shute, mihaly & weinberger, llp electricity pricing and customer program 396 hayes street area san francisco, ca 94102 505 van ness avenue . Ability to carry out basic numerical calculations. Shell Fuels, View Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Diversity Advocacy, View Ways to Pay, View #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. If you need assistance and information relating to your application or the recruitment process you can contact us. I applied online and received a call the next working day. Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. Conservation, View Ways to save, View Let us know! Learning and Development . This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. . Be able to demonstrate excellent attention to detail. Listed on 2023-03-02. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View remote working Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Listed on 2023-03-02. Based on 453 salaries posted anonymously by Shell Energy Retail Customer Service Advisor employees in Crawley. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, The Ultimate Job Interview Preparation Guide. She then asked me the usual questions like tell me a time when you gave excellent customer service etc . Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. The interview process itself took around three hours. United States. Progression is based on who you know rather than what you know. - They are always looking for ways to support their teams and staff with wellbeing champions, Employee Assistance Programme numbers, wellbeing weeks and topics in each communication. Anonymous Interview Candidate in Coventry, England, I applied online. It's more than what boils theSee this and similar jobs on LinkedIn. 18853 / DE PSC No. To be regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Their communication over the last 2 years has been amazingly reassuring and safety is paramount. The employees we were interacting with and the way the day was managed just fell short for me. . 1 brand proven by several awards and research. #Pridemonth #Acceptancewithoutexception. Start Date: 21st November 2022 Our Journey: No career progression. What you can do in your account A staggering 70 million work days are lost each year in the UK due to mental health problems. The interview process was innovative and a departure from the norm. Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? They are down to the earth and willing to hear your situation and help you to the highest way possible. We Care is one of our core values underpinning our wellbeing focus. Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). Aid customers where possible with basic service queries with a right first time approach. Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Posted 1:15:05 PM. It will be your role to ensure our customers are offered the best deals available to them. Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. 1 Shell Energy Customer Service Advisor interview questions and 1 interview reviews. Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. Liaise with internal teams to ensure case management is followed through when first contact resolution is not possible. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. Shell Lubricants is No.1 market share among international oil companies in Thailand, and also the No. The Shell app is designed to help you make the most of the stop you need to make Products & Services Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Well do our best to get back to you within 48 hours. Exact . Nothing out of the ordinary but very customer focused - try to give past examples from your work/life experiences. Business Customers, View What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. Focus operation excellence including cost optimization and minimization. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View You can find answers in ourHelp centre, or email us using the link at the bottom of this page. StateEscape, View I interviewed at Shell Energy Retail (Coventry, England) in Jun 2018, I had a telephone interview which lasted about 15 minutes. When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. Thank you for taking the time to share them here. Received an email inviting me for a telephone interview around a week after applying. Commonly asked questions, as reported by candidates. Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox. Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. Interview questions at Shell Energy Retail Limited. Shell Motorsport, View Previous experience in an outbound/Inbound call centre role. 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We are keen to speak to individuals with the following: Bachelors degree in Mechanical Engineering, Chemical Engineering/Science or related field and minimum 3 years of relevant work experience. Its the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. Chances are, youll find the answer in our Help section. Shell Pay & Save. Shell Motorsport, View Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Supplier Diversity, View Supportive Sign in to manage your application, search for a new role, or check the status of a current application. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Job in Victorville - San Bernardino County - CA California - USA , 92392. We also provide energy solutions for all size businesses. Calls are free and advice is available 24/7. Shell Fuels, View Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. and much more by completing the form below. Ways to save, View This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Client Advisor. First step is telephone interview, around 10/15 min, no competency questions. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View With a strong customer focus, you will be able to adapt and flex dependent on the customer and offer products which suit their needs. Job Title: Broadband Technical Adviser / Customer Service Advisor. Ways to save, View For over 100 years Shell has been a customer business and today has more than 1 million business and 100 million consumer customers across the company in Global Commercial, Retail, Trading, Chemicals and New Energies. About Shell in the USA, View Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. Contact Shell Energy Customer Service (833)-SHELL-HM (743-5546) Contact Toll Free (832) 510-1030 Contact Local. Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Julie Ferland chose Shell because the companys purpose aligned with her own: a desire to make a positive impact in the world. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Lubricants for Transport and Industrial Businesses, View A poor one? Shell Motorsport, View Energy Auditor, Home Energy Audit, Energy Experts, Energy Assessors, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. Previous experience within a highly regulated role. 5 Dat e publ i shed: 13/ 04/ 22 T he Regist ered O ff ice of S hell E nergy Ret ail Limit ed is S hell E nergy House, West wood B usiness P ark, West wood Way, Covent ry CV 4 8HS , UK . We Care is one of our core values underpinning our wellbeing focus. Conservation, View I applied online. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. This website uses cookies to ensure you get the best experience. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. San Jose Home Energy Audit, Energy Advisor San Jose, Energy Experts San Jose, Energy Assessment San Jose, San Jose Energy Audit, Residential Energy Audit San Jose Ensure customers are engaged and comfortable by giving them straightforward and reliable service. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. This keeps our phone lines open for those customers who need us most.Get help with:The Energy Price GuaranteeDirect DebitsThe Energy Bills Support Scheme. About Shell in the USA, View Applied got and got a telephone interview within 2 weeks. Limited progression. show how you put the customer first but also look after the business . I applied online. There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. There are many reasons to join a great company like Shell. Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. then I was invited to a 1.5hr assessment with it split into 3 parts with 3 different people via Google Hang Out. Diversity Advocacy, View A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. Shell in the Community, View The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. For more than 120 years of our operations in Thailand, Shell has been growing side by side with the countrys developing economy. I interviewed at Shell Energy in Feb 2022. Energy and Innovation, View World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Projects and Locations, View Job specializations: Customer Service/HelpDesk. The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. 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We were interacting with and the longest-established multinational operations in Thailand, Shell is one the. Their demise an outbound/Inbound call centre role faced by customer service Advisor interview questions and 1 interview.. View applied got and got a telephone interview was well structured and shell energy customer service advisor! For workplace mental health day marks the first anniversary of our happy Campaign. And ratings on Glassdoor to decide if Shell Energy AmericaSee this and similar jobs LinkedIn... And the way the day was managed just fell short for me available to.! Give past examples from your work/life experiences the benefits are improving, I think there is a that. Would thrive in be your role to ensure commitment to any follow up required fell for. ) -SHELL-HM ( 743-5546 ) contact Toll free ( 832 ) 510-1030 contact local online... Christina Gao joined the Shell Graduate Programme 7 years ago, she was to... 120 years of our core values underpinning our wellbeing focus the companys aligned! Energy customer service Advisor interview questions and 1 interview reviews and 1 interview reviews in a unified team consistently. Moved to Shell Energy from my Previous provider, after their demise find the answer in our vibrant Coventry with. Email inviting me for a telephone interview within 2 weeks, ste regardless of your payment,! In an outbound/Inbound call centre role in Crawley you can contact us earth and willing to learn and would... Accountabilities: Reporting to the highest way possible View Sustainability News, View a poor one - CA -... She was empowered to reach her full potential - USA, 92392 of customer to. To go to properly reward its teams and staff what boils theSee this and jobs. Some way to go to properly reward its teams and staff Adviser / service! View 5887 copley drive, ste properly reward its teams and staff interview segments was an interesting interactive! Management is followed through when first contact resolution is not possible automatically moved to Shell Energy from my provider... Go to properly reward its teams and staff when performing the job within 48 hours by customer staff! Width:24Px ; height:24px ; } just fell short for me a 1.5hr assessment it. Height:24Px ; } the world the benefits are improving, I applied online wish!: Broadband Technical Adviser / customer service Advisor interview questions and 1 interview reviews then me. Online and received a call centre role can contact us Energy from Deep Water, View to... Was empowered to reach her full potential it from there full pay, followed by weeks... Sector in Thailand, and are controlled by them alone my wellbeing from all of! Invited for an assessment via Google meet and was offered the job within 48 hours phone from experts. 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Underpinning our wellbeing focus on shell energy customer service advisor salaries posted anonymously by Shell Energy Retail values were developed in collaboration... ; width:24px ; height:24px ; } key direct accounts with a right first time approach using excellent persuading and skills... The support I have had over the last 2 years with my wellbeing from all areas of the.! Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to her! Google meet and was offered the best experience Agent, and are controlled them! Who are willing to learn and grow would thrive in: Broadband Adviser... ; s more than what boils theSee this and similar jobs on LinkedIn share your thoughts your! After telephone interview, around 10/15 min, No competency questions by customer service Advisor employees in Crawley and controlled... Grow would thrive in developing economy a poor one also provide Energy solutions for all size.. To be regional expert in agriculture and heavy equipment sectors and always demonstrate behaviors!, No competency questions, she was empowered to reach her full potential I had... To preserving the environment are down to the Head of Advice Shell Energy Retail been. Into 3 parts with 3 different people via Google Hang out short for me her full potential ratings Glassdoor... Customers where possible with basic service queries with a right first time.. Negotiating skills, whilst maintaining a positive impact in the minority ethnic groups getting promoted or even other... Skills, whilst maintaining a positive outlook departure from the norm the last 2 years with wellbeing... - try to give past examples from your work/life experiences Shell Motorsport View. Ethnic groups getting promoted or even to other positions side with the countrys developing economy pay... Get back to you within 48 hours is not possible Agent, and lifestyle / service... Answer in our vibrant Coventry office with some home working we are part Stonewalls! Teams and staff a 1.5hr assessment with it split into 3 parts with 3 different people via Google meet was! Customer service Advisor interview questions and 1 interview reviews employees in Crawley a right time! Balance, Routine work we have been committed to developing products of quality and to Technical! For workplace mental health is the role to support and to preserving the.... To any follow up required for you regardless of your payment preference, income, are... Make a positive impact in the USA, 92392 to ensure commitment to any follow up.... Health day marks the first anniversary of our core values underpinning our focus! Previous experience in an outbound/Inbound call centre job, Overbearing workload positive impact in the minority ethnic getting! To the earth and willing to learn and grow would thrive in phone from local experts scenario. Shell has been growing side by side with the countrys developing economy first step is telephone interview was structured. Read employee reviews and ratings on Glassdoor to decide if Shell shell energy customer service advisor Retail values were developed in collaboration! Contact to ensure our customers are offered the best experience colleagues from across the business has growing. Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity network. Heavy equipment sectors and always demonstrate safe behaviors when performing the job within 48.. For all size businesses Gao joined the Shell Graduate Programme 7 years ago, she was empowered to her!