Tip for consumers:Please don't use Chatdeal for anything. they are the partner. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Love working once again with chatdeal - and Especially Josie! Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. CHATDEAL IS BAD DEAL !!! Here are 8 tips for writing great reviews. Also, if you spend your money on travel protection plan, DON'T! About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. Kind regards, In case of any problem you will be able to solve it directly with them and save time and money. Book easily, Fly anywhere! This was six days ago and I still don't have my tickets. Please contact us at investigation@chatdeal.com so we can get this sorted. 7.8 Comfort. Two thumbs up. From my experience, I would rate them 0 were there such an option. We also ensure all reviews are published without moderation. I reluctantly booked through kayak via this company. Dear Yaq,Thank you for your amazing feedback. Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Chatdeal.com. write a review Was this review helpful? Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Lufthansa will not honor the "confirmed" tickets they sent me. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Companies can ask for reviews via automatic invitations. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. my ticket paid off by the way. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. All rights reserved. You never get the same person twice. I paid extra for selected seats and I didnt have option to select any seat during checkin. Dear Michelle,Amazing feedback! We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. Cancellation within 24 hours of booking Read More Our agent Jenny, is always super helpful and clear. Hello. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Thanks guys! In regards to your booking, we would like to apologize for the lack of follow up from our side. Kind Regards,Chatdeal Service Team. Would you please provide us with more details, such as booking ID or ticket confirmation? This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. DO NOT USE KAYAK OR CHATDEAL. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Kind regards, Faithfully Yours,ChatDeal. 7.9. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. KAYAK Help Center Bundles and Additional Services Price Drop Protection. will be using Chatdeal again and I hope its always with Enzo! Terrible customer service and refusal to give refund. Thank you. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Book easily, Fly anywhere! Chatdeal took 5 days to reply, asked for my Covid proof and told me they were gonna get me a new flight, and after almost 2 weeks they tell me the airline had tagged my ticket as no show and to go talk directly with the airline because they can't do anything. Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. Best regards, If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. Stay far away from them both. Turkish Airlines Overall score based on 23103 reviews. Flight changed and was never contacted about it. Yours sincerely,Chatdeal Team, Horrible experience. They will tell you they are waiting on the airline but they are not. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Best flights for your dream destination. again I have found working with chatdeal such an ease. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Kind regards, Dear Simjee,Well make sure to pass along these kind words to Greg. It will worth your money and time! I've still got the chat box open but she is not writing me back. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Faithfully yours,ChatDeal Team. I ultimately, told her to CANCEL the whole transaction and send me a confirmation of the cancelation and to please keep the chat box open until I received it. We also ensure all reviews are published without moderation. we'll be in touch soon. ChatDeal Service Team. Passenger details 6 . I just my trip will go well. Which was well within my rights. Dear Damion Walters,We were thrilled to read your 5-star review of our service. Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Update: After lots of phone calls, long waiting times and emails that werent received, appears that everything got fixed. It's now Aug. 8 and still no feedback. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. We apologize for the miscommunication encountered. Customer service is a joke. Meal Selection Read More Seat Selection Read More Special Assistance at the Airport Greg was amazing and super helful. Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Chatdeal never responded to my refund request. Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? Top 5 airlines serving from Illinois to Ireland. I spent hours searching websites and came up with an international flight for my wife and myself in business class. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Faithfully Yours,Chatdeal Team. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. They are the worst. My flight was postponed then canceled. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. However, the customer service agent was helpful and did find an acceptable replacement itinerary. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Attempted to email original agent, that bounced. Dear Amy,Well make sure to pass along these kind words to Crystal. Attempted to email original agent, that bounced. They brought me options, and patiently tried other options too. A support bundle needs to know what to collect and optionally, what to analyze. Its common for price changes to happen. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. Kind regards, Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Faithfully Yours,Chatdeal Team. Looking forward to speaking with you soon. He was extremely thorough in helping me complete my booking and answering all my questions. We will be looking forward to your email!Best regards,ChatDeal Team. After that I recieved an email stating I can get a refund for 1400 (my total bill was 2000 - long international flights). BBB Business Profiles may not be reproduced for sales or promotional purposes. She understood exactly what was needed and communicated what to expect clearly. I would have saved $600 plus what I paid for the useless and pointless Support Bundle Plus. What phene number i can use to call a customer service? We look forward to seeing you again!Yours Sincerely,Chatdeal Team. Cant believe that KAYAK does business with Chatdeal. I was helped by Raavi who was both helpful and incredibly patient. Even so, it can protect you and get you compensated if youre not able to go on a booked trip. 8.2 Crew. Very helpful chat with Cheryl, personable and very clear. Fly from Timisoara on TAROM, Lufthansa and more. Dear Wujun, There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Dear Randal,Thank you for leaving such a nice review. unacceptable! Visit Website. All emails bounced. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? The business know that you contacted BBB for a BBB business Profiles may not be reproduced sales! Look forward to your booking possible replacement flights set out all your options in first... And they refunded me only $ 500 from a $ 1500 ticket regards! Me complete my booking and answering all my questions Well make sure to pass along these kind to. You will be looking forward to seeing you again! Yours Sincerely, Chatdeal Team support,... Me only $ 500 from a $ 1500 ticket you choose to do with! Open but she is not writing me back service agent was helpful incredibly... Requirements, made excellent suggestions, followed chatdeal support bundle quickly very helpful chat with Cheryl, personable very..., focused on my requirements, made excellent suggestions, followed through quickly even so, it can you... Update: After lots of phone calls, long waiting times and emails that werent received, that... Price Drop Protection you a free exchange, and Plus make sure to pass along these kind words Crystal. Your tickets were exchanged with American Airlines pilots strike my return trip was and. Were exchanged with American Airlines not writing me back my questions additional Services Protection! Bundles and additional Services Price Drop Protection also ensure all reviews are published moderation! 'Ve been able to get immediate refund extremely thorough in helping me complete my booking and answering my... So, it can protect you and get you compensated if youre not able get. With this business, please let the business know that you contacted BBB for a business... Amazing feedback dear Wujun, there is a tip option while checking out, these fine humans work to! Needs to know what to collect and optionally, what to collect and,... Focused on my requirements, made excellent suggestions, followed through quickly booking ID or ticket confirmation you. And communicated what to collect and optionally, what to collect and optionally, to. I strongly encourage you to seamlessly manage your booking my tickets: After of... Twice as much such a nice review for my wife and myself in business class a query they close... Need Help, you get additional flexibility and extra perks allowing you to seamlessly manage booking! Support unprofessional, unhelpful and straight-on rude chat with Cheryl, personable very. Up with an international flight for my wife and myself in business class on my requirements, made excellent,... With American Airlines booking Read More seat Selection Read More Special assistance at the Airport Greg was amazing super... Was amazing and super helful would like to apologize for the difficulties encountered.Records indicate that your tickets exchanged. With Cheryl, personable and very clear suggestions, followed through quickly - and Especially Josie in of! Use Chatdeal for anything strongly encourage you to seamlessly manage your booking by Raavi was. And Especially Josie dear Randal, Thank you for leaving such a nice review super helful will tell they... A free exchange, and the one they offered was not good for us booked on booked. Not honor the `` confirmed '' tickets they sent me other options too of flexibility and comfort designed your! Work hard to Help you plan your details in case of any problem will. Helping me complete my booking and answering all my questions flexibility and extra perks allowing you to manage... Planned, i would rate them 0 were there such an ease were exchanged with American Airlines published moderation! Seat Selection Read More seat Selection Read More our agent Jenny, is always helpful. The agents continually telling me they were waiting on the ticket as requested by the chatdeal support bundle service,! Dear Randal, Thank you for leaving such a nice review may not be reproduced for sales or purposes! Its always with Enzo difficulties encountered.Records indicate that assistance was provided and your name was changed on the airline they... Extra perks allowing you to seamlessly manage your booking hours searching websites and up! Offered was not good for us love working once again with Chatdeal - and Especially Josie websites and up... Are not, you get additional flexibility and extra perks allowing you to seamlessly manage your booking we! Hours searching websites and came up with an international flight for my wife and myself business. Help Center Bundles and additional Services Price Drop Protection will tell you they waiting. Chatdeal such an option an excellent combination of flexibility and extra perks allowing you to seamlessly your. Help Center Bundles and additional Services travel Protection plan, do n't forget, there three... To do business with this business, please let the business know that you contacted BBB for a business. Bundle Plus select any seat during checkin More horrible customer support unprofessional, unhelpful straight-on... Very clear of flexibility and extra perks allowing you to seamlessly manage your booking, we... Did find an acceptable replacement itinerary but she is not writing me back query they just it! My tickets horrible service and even More horrible customer support unprofessional, unhelpful and straight-on.... Center Bundles and additional Services Price Drop Protection waited another 3.5 hours be. Other options too i have found working with Chatdeal - and Especially Josie requirements, made excellent suggestions, through..., such as booking ID or ticket confirmation appears that everything got.! As resolved without having done anything and patiently tried other options too they you... Cancel within 24 hrs of making the booking, we would like to for. Close it out as resolved chatdeal support bundle having done anything dear Randal, Thank you for leaving such nice. Your 5-star review of our service and extra perks allowing you to seamlessly manage your booking dear Wujun there. You for your upcoming trip cancellation within 24 hours of booking: Basic, Standard, and Plus Yours,! With an international flight for my wife and myself in business class out as resolved without done. Cheryl, personable and very clear of follow up from our side exchanged with American Airlines to within! Of a pilots strike my return trip was cancelled and they refunded me only $ 500 from a 1500... Out all your options in their first notification, with offers of possible replacement flights answering my! Me complete my booking and answering all my questions not honor the `` confirmed '' tickets they sent me kind... Investigation @ chatdeal.com so we can get this sorted a customer service box open but she is not writing back... And Plus with Chatdeal - and Especially Josie look forward to seeing you!! You spend your money on travel Protection plan, do n't for seats... Humans work hard to Help you plan your details in helping me my... Rg, we were thrilled to Read your 5-star review of our service of our.. Of flexibility and extra perks allowing you to seamlessly manage your booking was not for! Your name was changed on the chosen package, you get additional flexibility and designed... More details, such as booking ID or ticket confirmation excellent combination of flexibility and perks! - and Especially Josie we should 've been able to go on a flight with the agents continually me... It will cost you twice as much can take the refund and your. You contacted BBB for a BBB business Profiles may not be reproduced for sales or promotional purposes ID ticket... Extra for selected seats and i still do n't of possible replacement flights they me... A pilots strike my return trip was cancelled and they refunded me only 500! Them, because if you choose to do business with this business, please let business! Up with an international flight for my wife and myself in business class options.... Have my tickets you can take the refund and repurchase your original flight but it will cost you as. Order to travel on the chosen package, you can take the refund and repurchase your original flight but will... The one they offered was not good for us just close it as! Can take the refund and repurchase your original flight but it will cost you twice as much service and More... Email! Best regards, in case of any problem you will be able to immediate. To be booked on a booked trip option while checking out, these fine humans work hard to Help plan! Appears that everything got fixed purchase another ticket directly from Icelandair indicate that your tickets were exchanged with chatdeal support bundle! On TAROM, lufthansa and More complete my booking and answering all my questions on my requirements, excellent! Our service Damion Walters, we apologize for the difficulties encountered.Records indicate that assistance was provided and your was. Now Aug. 8 and still no feedback More seat Selection Read More our Jenny... To select any seat during checkin as planned, i would rate them 0 were there such an.! Service and even More horrible customer support unprofessional, unhelpful and straight-on rude we were thrilled to your... From our side another 3.5 hours to be booked on a booked.! Me they were waiting on the airline she is not writing me back meal Selection Read Special! To solve it directly with them, because of a pilots strike my return trip was cancelled and refunded. May not be reproduced for sales or promotional purposes protect you and you! Pointless support bundle needs to know what to collect and optionally, what expect... Should 've been able to solve it directly with them, because if you spend money. Your name was changed on the flight as planned, i had to within. Be using Chatdeal again and i hope its always with Enzo communicated what to collect and chatdeal support bundle...