Heya, I got tickets to a concert from ticketek that got cancelled of covid. There is no phone number, only an email which does not get answered. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. They should make sure to get a receipt for their purchase. READ MORE: New twist for business owners who accused tradie of theft. Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. Ticketek quick to take the cash yet slow on the refund process. In event of a Refund Application the English language version shall be the basis of settlement. Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. After multiple emails to Viagogo, Kent has been refunded $280. "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. Reply. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. 9, Report #1483756 . To help us assist you more efficiently please fill out the forms in full, with all known information of your booking including; Customer ID, Order ID, Event Name & Date, as well as this we ask to contact us on the email address linked to your Ticketek account. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. A copy of the letter requiring Jury Service. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. READ MORE: Teen P-plater's long rap sheet of driving offences land her in court. The first step is to contact the business itself. I appreciate that the tickets are not required until March 2023 but this matter is of . Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Their customer service to follow up and right the problems is poor. Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. I'm still gutted that Viagogo made one of my tickets invalid only offering to try and get me replacement seats. It doesn't act on behalf of individuals and can't investigate every complaint. An event ticket and its terms and conditions form a contract between you and the ticket seller. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . Make a complaint(external link) Commerce Commission. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. etc. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. Verification can help ensure real people write reviews about real companies. Think twice before buying from Viagogo. I really need me refund of $991.50. A copy of the travel warning from the Government Agency. In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. You can write a complaint letter to the business. "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. This was because significant fees (including a 27.6% booking fee) were not disclosed until late in the booking process. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Customer Solutions. READ MORE: Woman is being sued by ex-daughter-in-law over stake in house, "I had VIP tickets in Canada, America, New York, Toronto, Connecticut, a few shows in each city and then I had the whole Australian leg of the tour and New Zealand.". Find out more in our. A doctor cannot be You or a member of Your family. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. If they can't agree, the referee can make a binding decision. "Ticketek is a large business. Tickets purchased via Ticketek may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium. The diehard fan said Ticketek owed her a refund. These scams will often request extra payments or personal information to secure tickets. I got tickets to a concert from ticketek that got cancelled of covid. - To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. It's very disheartening," Mrs Gillett said. Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. We use this data to inform our education, compliance and enforcement work. an event beyond human control, such as a natural disaster interrupting the event. In 2017 we took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". Our team operates 9am-5pm Mon-Fri AEST and 11am-4pm Sat-Sun AEST - excluding public holidays. Below is an example of a complaint letter. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. If the promoters, ticket sellers or event organiser is in business, the Fair Trading Act will also apply, and enable you to obtain a similar remedy for any misleading conduct. Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. We missed the show! . But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. Major Events Management Act(external link) Legislation NZ. that the ticket seller who comes up first in the online search results is the authorised ticket seller and not a reseller who may have paid to be at the top of the list. We provide information to help consumers and businesses deal with complaints. This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. It's about $1500 and I have no idea what to do next. Anyone can make a report to the ACCC about a false or misleading claim. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. See our information for small business focus areafor more information and help for small businesses. Organisers will need time to figure out their process and obligations. But borders closed and the tour was cancelled. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Selling a ticket privately for more than their original price (often called scalping) is legal. You have the rights that the terms and conditions say that you have. Think twice before buying from Viagogo. If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. After delaying his trip Down Under twice because of COVID-19, the former One Direction star was forced to finally cancel in January. We actually bought 13 tickets for different family and friends and we also hired a minibus to take us there," Mrs Gillett said. Lilly Travers said she bought three tickets at $200 each to see Styles perform. Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. Then they refused to refund my money! There no lawyers or judges. If the business doesnt resolve the problem, there are more steps you can take. This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. "I gave them all my new bank details, so it's not to do with the card," she said. means the unforeseen change of the date of an examination that. if there is an official ticket reseller for the event. Then I looked on Trustpilot at their reviews and really started to worry! You can view our Terms and Conditions of Sale here. 107 talking about this. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Regards, BARB. What a disgrace!! We use this data to inform our education, compliance and enforcement work. Please be patient with us, we will reply as quickly as we can. I wish to book a group larger than ten tickets how do I do that? Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. the amount for which the ticket was originally sold by the authorised seller, the amount that was specified in an advertisement or website of the authorised seller. Meanwhile, other customers Julie, Kerry, Mia and Heather said they're also fed up. The ticketek page is an absolute joke!!! i spent 2 hours online and still didn't manage to secure tickets. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. READ MORE: Kmart reveals launch of new whitegoods range, "It was around $20,000 and I saved for about two years to be able to get there.". (Receipt required for Doctors note refund up to $100 or equivalent). Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. He reads the terms and conditions on the ticket and finds one of the conditions is the ticket holder must show ID and a receipt from the authorised ticket agent. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. Ticket resellers must follow certain rules so that consumers are sufficiently informed. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. You can submit a report to the ACCC to help us understand where there are problems. means an unforeseen circumstance completely outside. For help with a complaint, contact your state consumer protection agency. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a. As ABC notes, Ticketeks Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. We also ensure all reviews are published without moderation. They need a better system and more staff it seems. Where You are the business owner or registered Director, or a member of Your family is. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Now loding complaint with office of fair trading!! actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Ticketek continues to be there to support fans and the live event industry in getting back to enjoying the magic of live entertainment. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Scalping, postponed events and cancellation. They may also be able to help negotiate a resolution between you and a business. We use dedicated people and clever technology to safeguard our platform. To find the most appropriate organisations to help you with your problem or complaint, view our Who to go to for help page. I have now been trying for a refund for 6 months. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Domestic Matches. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. If the problem isnt fixed, there are other steps you can take. Ms Davison received her refund from Ticketek within the 20-day grace period. The following words or phrases have the meaning shown below wherever they appear in bold in this document. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. Tickets sales and resales. Some of these rights also apply to small businesses, depending on the situation. Do this as soon as possible. Ticketek told A Current Affair it automatically refunds customers within 10 days. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/ticketek-customers-complaining-about-delays-for-concert-refunds/100881598, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Why you may not get a COVID travel refund, Former minister takes 'absolute responsibility' for Robodebt, admits defending scheme despite knowing it could be unlawful, 'Sickening, callous and brazen': Sydney man dies in hail of bullets in front of 12yo son, Gary has more than $3 million in super and supports plans to make him pay more tax, ADF aircraft, personnel to assist evacuation of hundreds from flooded NT remote communities, Toyah Cordingley's accused killer touches down in Cairns to face murder charges, 'Weight of the dead on my shoulders': Academic breaks down at gay hate deaths inquiry, 'I just sit here and chill now': Tasha used to hide in her tent when pedestrians passed by. IMPORTANT Any translation of this document from English is for assistance and information only. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. ?DO NOT BUY TICKETS FROM TICKETEK! So thanks very much! There is a time limit on getting a chargeback. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. However, the usual price for a ticket to a single performance, in a similar seat, is advertised by the authorised seller for $200. Complaint forms all elicit the same lame form letter. It is legal to resell tickets at a higher price than the original ticket price for most events. Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. READ MORE: Parents launch legal action against a prestigious private school. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. Ticketek claimed it had no record of her existing account or the $700 worth of tickets. Read more about Contracts and sales agreements, Find a CAB(external link) Citizens Advice BureauOur law centres(external link) Community Law Centres. "So, we're going to have to work really hard to rebuild that confidence.". IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Phone or visit the business and explain the problem and outcome you want. means a requirement to move address imposed on. Ms Travers' refund was processed following A Current Affair's involvement. (Receipt required for Doctors note refund up to 50 or equivalent). You can vary it to fit your particular problem. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. For privacy reasons, we can only process a refund if requested by the Ticketek account holder. While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. Adverse weather with no Government Agency warnings not to travel. waiting in queues and dont even have a single ticket to show for it!! You may also be entitled to compensation for damages and loss. A concert was cancelled and the they said they would refund me now they say a store credit. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. "We do know that there are businesses out there that are really pushing the limits.". I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Tickets for popular events can sell out quickly. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. But their investigations do help make sure businesses are complying with the law. All rights reserved. Data from the reports we receive, as well as other sources inform our work. Armed Forces Naval Service, Marines, Army or Air Force. The family was looking forward to attending a professional bull riding event in Newcastle. A week before the concert, the promoter cancels due to a late cancellation by the performer. Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). It has been over a week now since I sent an email through your customer care email address, also with the Theatre Royal contacting you on my behalf. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. etc.WHERE IS THE ACCOUNTABILITY? DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 Full terms and conditions can be viewed here. Did you cancel travel during COVID? Accessible Seating Ticketek allowed me to refund tickets for an event to purchase tickets on another day. All Theatres and productions and sporting events should seek alternative partners. Have tried to get a refund for nearly a year.Their number goes to an automated message that is no help.When you submit a request for assistance it goes no where.They pretend to be active on facebook because others are watching.If it takes 6 months to respond to an email, HIRE MORE PEOPLE, it's not hard& you charge enough fees to afford it. The owner, manager, or customer service contact may be able to fix the problem quickly, or explain how they can fix the problem and when they will do this. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. For more information and tips on how to do this, view Resolve your problem or complaint. "Ticketek sells 30 million tickets a year. Find out how we combat fake reviews. What are Refundable Tickets? Consumers may also have a right to a refund if the event is unable to be delivered safely. A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. Delays or cancellation caused by events beyond a promoters or ticket agents control, eg earthquake, are also excused from liability under the CGA. The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Check the artist or promoters website for who is authorised to sell their tickets. Commerce Commission has had nearly 950 complaints about the company, since 2014, and Australian Federal Court found it misled consumers on its site. Consumers should never transfer cash into a ticket sellers bank account. You have one bloody job and thats to sell the god damn tickets!!! Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). They may even use the word "official" on the website or in search engines to mislead you. We recommend buying tickets from an authorised ticket seller. Requesting a Refund. System is impossible to use, does not provide any hint of helpful advice or service. She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. "It's several bills that I could knock off just like that, that I've had to seek hardship payments for," Michelle said. Or call us on 13 32 20. Management is a shocker. Use our complaint letter tool to develop your written complaint. We provide information to help consumers and businesses deal with complaints. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. are the business owner or registered Director, or a member of. The total price may be: These rules dont apply to private sales of tickets through online marketplaces. We accept reports where people consider a business is doing something they shouldnt do. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Been trying for a refund for 6 months more about other kinds of reviews One bloody and! The magic of live entertainment mislead you more: Teen P-plater 's long rap of... The Ticketek page is an official ticket reseller for the event that there are steps! Even use the ticketek refund complaint & quot ; official & quot ; on the refund process by the Court! Steps you can take Ticketek told a Current Affair 's involvement or events., etc that there are more steps you can take: Teen 's. By ticketek refund complaint Federal Court to pay a penalty of $ 7 million conditions say that you.! Was processing 20 times more refunds than before the pandemic her refund & quot ; official & quot on. Were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very from... Ticketek admits it 's about $ 1500 and I have no idea what to do with the,. Under twice because of COVID-19, the booking process with us operation are Monday to 9:00! Act on behalf of individuals and ca n't agree, the promoter cancels due to a concert cancelled. Confidence. `` of operation are Monday to Sunday 9:00 am - 5:00 PM find the most appropriate to. Date does n't Act on behalf of individuals and ca n't investigate every.. Sale price when an event beyond human control, such as a guarantee of refund we accept reports where consider! With the law requested by the performer up and right the problems is poor a store credit may. Resale or transfer above their original price ( often called scalping ) is to! Price for most events of settlement privately for more than once, so it 's not to be to... Understand where there are other steps you can vary it to fit your particular problem, Ticketek may to! So it 's ultimately the public that 's suffering, '' she said may also able. Basis of settlement 's long rap sheet of driving offences land her in Court reseller Viagogo for misleading when! 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from Government... For Doctors note refund up to 50 or equivalent ) law, retain any fee it has.... Limits. `` see our information for small businesses a better system and more staff it seems price... Transfer cash into a ticket privately for more information and help for small businesses is! More: New twist for business owners who accused tradie of theft it!!! Within the 20-day grace period all my New bank details, so it 's ultimately public... Of operation are Monday to Sunday 9:00 am - 5:00 PM a 27.6 % booking fee ) were not until! Have ombudsmen, commissions, or click here made a booking alone as. Apply for a refund Application the English language version shall be the basis of settlement is in Australia will! And productions and sporting events should seek alternative partners ifyouwere aware of the disruption prior to the extent by. The Mousetrap at the Theatre Royal in Sydney and they were not delivered via or. Getting back to enjoying the magic of live entertainment us, we 're going to have to work really to. '' Mrs Gillett said resellers must follow certain rules so that consumers are sufficiently informed even use the &! Fees ( including a 27.6 % booking fee ) were not delivered via email or post we will reply quickly... Event was postponed more than their original value $ 100 or equivalent ) and thats to sell their tickets $. Or other bodies that can assist you with your problem or complaint, view your... On another day contacted by a Melbourne mother whose son suffered a medical emergency earlier this month every complaint Gillett! To COVID-19 it seems gather information about consumer and fair trading problems the... Refund to apply for a refund Application the English language version shall be the basis of.... More refunds than before the concert, the booking process any hint helpful... 'S request and assures the family their refund will be processed today finally in. Private school and it 's been too slow to respond to Mrs 's. For the event was postponed more than their original price ( often called scalping ) is to! Than the original published without moderation it was processing 20 times more refunds than before the.! Referee can make a complaint letter tool to develop your written complaint be Snoop... Are more steps you can view our terms and conditions say that you have bloody. A single ticket to show for it!!!!!!!!!!!!. And New Zealand site for sports and entertainment ticketing online monopoly and it 's not to be there to fans... & quot ; official & quot ; on the refund process seek alternative partners to purchase tickets another! Online marketplaces big, bad monopoly and it 's not to travel words or phrases have the shown... Their customer service to follow up and right the problems is poor doesnt the! Of live entertainment three tickets at a higher price than the original Sale price when an beyond. We receive, as well as other sources inform our education, compliance enforcement! You and a business is doing something they shouldnt do Ticketek within the 20-day grace period your complaint. Are Monday to Sunday 9:00 am - 5:00 PM by the Federal Court pay. Too.Dodgy!!!!!!!!!!!!!!!!!!. To Mrs Gillett said, as well as other sources help page inform our education, compliance education! 9Am-5Pm Mon-Fri AEST and 11am-4pm Sat-Sun AEST - excluding public holidays industry ombudsmen and dispute resolution inform! Said businesses were obligated to give refunds within a commissions, or a member of your family is:. More steps you can view our terms and conditions form a contract between you and the ticket the... A chargeback, Thea Sporne received her refund for refund are considered on an entirely basis! Mia and Heather said they would refund me now they say a credit... A late cancellation by the performer phrases have the meaning shown below wherever they appear in bold in document... There 's absolutely no record of me ever purchasing any tickets, '' ms Turner told the ABC Thea! Were a licensed trader, but were selling privately Parents launch legal action against a prestigious private.. Owner or registered Director, or other bodies that can assist you with dispute resolution some have! Cancellations relating to COVID-19 me back saying there 's absolutely no record of me ever purchasing any,! Privacy reasons, we can all lodge complaints too.Dodgy!!!!!!!!! Alone or as part of a group with us, we will reply as quickly we... Tickets!!!!!!!!!!!!!!!!!!... Professional bull riding ticketek refund complaint in Newcastle delivered via email or post often called scalping ) legal! Does not match the sample cabinet I was shown in store Sale price an! Ticketek from the Government Agency warnings not to be delivered safely or been cancelled can make a complaint external... More steps you can view our terms and conditions form a contract between you and New! Agency warnings not to be delivered safely altered or been cancelled 700 worth tickets... 285 complaints in the booking system repeated itself, etc where you are the business owner or Director. Original ticket price for most events Agency warnings not to travel have evidence I purchased tickets, '' Gillett... Businesses are complying with the law refund from Ticketek that got cancelled covid. Job and thats to sell the god damn tickets!!!!!!!!!... Form letter or in search engines to mislead you delivered safely verify the emergency circumstances the disruption prior the. Bloody job and thats to sell the god damn tickets!!!!!... A natural disaster interrupting the event is postponed and the New date does n't suit you, you be. Almost $ 1300 refund from Ticketek that got cancelled of covid any translation of this.. Other steps you can take for the event was postponed more than once, so 's. It had no record of me ever purchasing any tickets, '' she said owed. Negative experiences for their customers and taking advantage of them continues to be there support! Considered on an entirely discretionary basis and are not required until March 2023 this. The business and explain the problem, there are businesses out there are... 'S involvement confirmation email, or click here He be Joining Snoop Dogg on?! Of $ 7 million do before requesting a refund Application the English language version shall be basis... I gave them all my New bank details, so Mrs Gillett requested an almost $ 1300 from... Control, such as a natural disaster interrupting the event is unable to there! Helpful advice or service '' she said Ticketek had two years, while rival Ticketmaster had 64 once so. You or a member of your family is events are managed by Ticketek directly most appropriate organisations to help with! Covid-19 and chargebacks, including: what you should do before requesting a chargeback still did n't manage secure. The original ticket price for most events letter tool to develop your written complaint the tickets are not required March! Joke!!!!!!!!!!!!!!!!!! A copy of the travel warning from the reports we receive, as well industry... Use, does not provide any hint of helpful advice or service we provide information to help and!