I've updated all the drivers. NY 10036. Here is our "contact us" information:https://www.intel.com/content/www/us/en/support/contact-support.html#@8please make sure that you select your appropriate region and make reference to case number 4708030. If you are willing to test it, we recommend performing the clean install steps shared in our previous post. This article provides basic troubleshooting steps for multi-display setups on Intel NUC. No display ona multi-display setup via HDMI and DisplayPort*. I've lost many hours trying to troubleshoot this but it seems an impossible mission. 5. NUC11PAHi7 Dual Monitors through thunderbolt I've just bought a NUC11PAHi7 and I'm new to NUCs. We are not getting any flickering or other issues with the displays. Based on this image, is it the one labeled with the letter "G"? I will close this thread. It is a bit of a crap shoot as to which one fires up, so both of them are being recognised somewhere in the process. Check that the cable is securely connected at both the computer and the display ends. For more complete information about compiler optimizations, see our Optimization Notice. I wil connect this one to the Thunderbold 3 (port 2) instead of using HDMI 2 output. Please click the verification link in your email. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. The issue seemed to be that when the system booted up, the Controller Display will appear on one of 2 screens attached to the TAP Intel NUC PCs. I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. Troubleshooting, Article ID 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? All postings and use of the content on this site are subject to Intel.com Terms of Use. These issues occur sporadically and my BIOS fix may work from 1-21 days depending though for most it is about once a week especially on Mondays. In regards to your inquiry "You mean I can return the NUC if the customer support agrees and it is within the warranty?". Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). Check the manufacturer for requirement details to ensure you have the correct cable. Then the standard Microsoft driver will be used. Content Type My apologies for my redundant response. I will wait for the Intel support. The information includes which ports to use and the maximum resolution. While I was writing this, I recorded a small video showing the problem. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. Windows Central is part of Future US Inc, an international media group and leading digital publisher. Thank you for your support. Make sure monitors or TVs are running the latest firmware. No, it is definitely not from the fan but coil whine. Within a few days I will get a Thunderbold 3 to displayport cable. The LG 24GL600F is a 24-inch monitor excellent for general-purpose tasks because of its slim design, fantastic picture quality, and DisplayPort and HDMI ports. Both monitors can handle a resolution of 2560x1440. Right-click the computer name and select the, Right-click the graphics adapter, and choose the. Maybe this will help me to get gthe second monitor on a higher resolution. Run the Intel System Support Utility (Intel SSU) to gather more details about the system: I have also 1 question, I use only HDMI, would it make sence to check with a Thunderbold to displayport cable? For example exactly the same situations on the same monitor using another machine (older i5 with Intel HD graphics 530 from Asus mainboard) does have smooth Lagom Gradient test and nearly none banding in Windows Store. This is the USB C port closer to the 12-20V DC Input Jack. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Am I right? // See our complete legal Notices and Disclaimers. for a basic account. The Intel sign-in experience is changing in February to support enhanced security controls. I would say that might be other "Setup" programs would do the trick but I didn't waste time trying to find one. You can use the links below to find the drivers: To check the adapter driver version and manufacturer available on your computer, use these steps: Once you complete the steps, use the above links to find, download, and install the correct driver. profile. Trying to work around this I have logged into the windows side of the NUC and manually changed the resolution of the two displays in the settings -> system -> displays section of Windows. Previous i7 NUCs have been able to power two monitors from a single Thunderbolt port. Try the Online Multiple Display Configuration wizard for setting up multiple display.See how to connect multiple displays to other Intel NUC configurations. Step 2: The Settings app opens with the Display panel loaded by default. We are checking this thread and we would like to know if you need further assistance, if you do, please provide us with the following information: 1- Is this a new device? for a basic account. Thank you for your response and all the details provided. With this configuration I could do always the resolution of 2560x1440. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. https://1drv.ms/v/s!Ahjvh5d0MhNShnl9ndNMQXOu92B9?e=tq2wts. I need to check my bios settings as I changed some of them to switch off wake on LAN and similar thing but otherwise my NUC is as I configured it when I got it and all hardware and cables are also unchanged from that. Yes i did it seems that you missed this in the original message. Click the Advanced tab. Yes I will test with a thunderbold cable but I'm still waiting for this cable. To be honest I do not have a lot of expirences with this part so if you have some ideas or can push me in the right direction I would be very happy. To connect a wireless display on Windows 10 as a secondary screen, use these steps: After you complete the steps, the wireless display will be detected as a new external display on the device. Click on "Next",save the report and attach it to your response. Any help and pointers are highly appreciated. If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. The Intel sign-in experience is changing in February to support enhanced security controls. In my case only HDMI was working and now I could select 2560x1440. C) Software issue, the driver is broken and does not send signal to the monitor. // See our complete legal Notices and Disclaimers. i bought usb-c to display port, and hdmi to display port So is it only one "Graphic Thunderbolt port which is suppose to work? We will review this feedback internally with our team and we will be posting back if there is any new information to share here in the thread. 5- Right-click the Windows Start button. The Intel sign-in experience is changing in February to support enhanced security controls. If you experience any problems connecting an external monitor, there are many things you can do to troubleshoot and resolve this issue without calling technical support. We could fix it in RPi, but not for Intel NUC device. Visit our corporate site (opens in new tab). We understand that you will also test with a Thunderbolt* to DisplayPort* adapter, please feel free to share any additional feedback at any time. Please refresh the page and try again. 8- Once the latest driver has been installed, enable the internet connection again. You may contact the ASUS* support for a (newer) firmware update. 6-If the adapter continues to be listed as"Intel HD Graphics", "Intel Iris Plus Graphics"or similar, and no other Intel Graphics driver is listed under"Programs and Features"for removal, then it means Windows has switched to a previously installed Legacy driver. I hope this articulates the issue i am having. PS: Cables are brand new and has been tested and works perfectly fine! If you do not install both the Intel HD Graphics driver and the Radeon driver, you might experience the following problems: To check if Radeon graphics driver is installed, follow the steps below: If there is no Radeon Graphics Driver installed, do the following steps: See how to connect multiple displays to your Intel NUC. Select the display (wireless monitor, TV, or PC with Miracast support) from the list. That would definitely explain much worse banding than any other computer has in the same situations. The question is : why is the NUC not working with my Asus MX25AQ monitors (only 2560x1440 on HDMI 1) while my desktop pc with nVidia graphics card can handle 2560x1440 on its 2 HDMI outputs. I have a feeling mine was not this loud when I got it just recently last month. Please make sure to select your country or region and to contact us within your local business Support hours. Hello ASoar12, Thank you very much for letting us know those updates. Are you able to select "2560x1440" if choosing lower refresh rates? The I only replaced the PC for the NUC and from day 1 on HDMI1 coould do 2560x1440 but HDMI2 could do a maximum of 1920x1080. Select the newer graphics driver to install on Windows 11. We appreciate all feedback, but cannot reply or give product support. Mine definitely keeps chirping and I can't swear but I'm pretty sure it was not this loud when I got mine last month. Regarding the NUC7, we also found a newer version for both the BIOS and the driver: For the BIOS, the current version is 0062, however, the latest is 0085, https://www.intel.com/content/www/us/en/download/18838/bios-update-bnkbl357.html. Intel technologies may require enabled hardware, software or service activation. i use 2 displays (hdmi + usb c). This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. According to the datasheet, this should work just fine. If you sign in, click, Sorry, you must verify to complete this action. You may re-send via your 6.1- Download the Intel SSU and save the application on your computer. As per this thread below it was suggested that USB-C - to DP is a way to go which was great. EreskiFebruary 20, 2020, 6:35pm #28 Hi. The Intel SSU defaults to the "Summary View" on the output screen following the scan. 5- Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? When NUC is not used for a longer period of time the HDMI display will not wake. When it seems to wake up, the screen remains black. I have tested fan off and the same sound is there. Regarding your question about the Logs, I assume you mean the SSU report. After installing the latest Intel driver the problem was there again. You mean I can return the NUC if the customer support agree and it is within the warrenty? HDMI 2 can not go higher then 1920x1080. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. You may re-send via your, You should download and install this driver manually. You can adjust the refresh rate in the. It's always possible that the display itself has gone bad. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html, NUC 2nd Monitor Waking issues - Intel Communities. 7- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. Please click the verification link in your email. NUC, HDMI 2 -> can only do a maximum resolution of 1920x1080. Also, please keep in mind that this thread will no longer be monitored by Intel. I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. Any monitor connected to the right USB-C does not send a signal to the Monitor. 4. I've swapped monitors and cables. New York, I connected the NUC to 2 4K monitors and here I noticed that it handles on both HDMI outputs a resolution of 2560x1440. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. To have more information about your issue, such as BIOS, drivers, and Operating system version, please provide me with the Intel System Support Utility (Intel SSU), Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window), Open the application and click "Scan" to see the system and device information. https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. In my case I can set HDMI 1 to the higher resolutions. I don't want to attach this publicly. If there is anything I can do to help you guys in solving this issue please let me know as well. Thanks for the explenation. 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