3.1 Accurate Descriptions. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. If you fancy a viagogo event roulette then use this company. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . You are on a Viagogo website. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. What ticket resellers must do Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. Customer Files Viagogo COVID-19 Ticket Refund Class Action In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Otherwise, avoid!!! The revised version of this Agreement is automatically effective after it is initially posted on the Site. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. 4.2 Stolen Property. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. Viagogo40.5StubHub - SportBusiness The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. Note that this is separate from any Tax viagogo is required to charge on its fees. Victims of Viagogo - Facebook PDF FanFair Alliance - Ever get the feeling you've been cheated? CHOICE supports the First Nations people's Uluru Statement from the Heart. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. 2.15 Claims under the viagogo Guarantee. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. 4.1 Double Posting and Removal of Tickets. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. "Viagogo is committed to providing an important service to consumers that use our platform," he said. Ticket reseller Viagogo fined $7 million for misleading Australian Note that Your payment may be withheld if you violate this clause. PSA: Reminder that viagogo is a scam and you will probably get - reddit 2.6 Making an Offer. Viagogo does not pay sellers unt. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Viagogo Reviews (2020) | Is Viagogo Legit & Safe - BestLegitReviews.com Can I pick up my tickets instead of having them shipped? In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. We are not involved in the actual transactions between Buyers and Sellers. Welcome to viagogo's online ticket exchange (the "Site"). 6.4 Release. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. you did not use your RRV for any travel(regardless of the reason). Viagogo pays search engines like Google to appear at the top of search results for major events. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). We made the case to Google Australia that Viagogo is still up to its old tricks. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. you might incur adebt to the Commonwealth. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Spain, the UK and Australia. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. The action you just performed triggered the security solution. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. 1.3 viagogo Guarantee. If the Google listing says ad, do not click. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. 2.14 Substituted Seat Locations. Yes! Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. Frequently Asked Questions | Opera Australia In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 4.3 Sellers Shall Not Include Promotional Material with Tickets. I bought 2 blackpink ticket a month before the concert for 550eur per person. viagogo - Buy & Sell Concert, Sport & Theatre Tickets use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Click to reveal It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . Viagogo Gets A New $330 Million Loan. No Consumer Refunds - Forbes South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. Just another site viagogo refund australia. This could be a tough call for many internet shoppers. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. How can Viagogo get away with charging such big fees? However, Moody's Investors Service reported yesterday that Baker's . Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. The switcheroo could mean a currency conversion fee from your bank. This website is using a security service to protect itself from online attacks. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. viagogo Tickets 4+ - App Store - Apple 2.8 Notification. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Piggyback tickets may not be sold in the same listing. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. When listing seated tickets, all tickets in the same listing must be consecutive seats. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. 6.3 Allocation of Risk. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers.