My email is not sending from my iMac (iCloud). It is very annoying, I hope you guys reach me out soon. Solved: btinternet email server refusing to send outgoing - BT When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. Yesterday, I managed to contact BT via webchat. 14h17, on https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Last week I phones an advisor with a somewhat similar response. I am using the Outlook app on a Samsung phone. Does anybody have any idea how I can resolve this, other than changing ISP. Refunds. 26-08-2021 The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. I have a recent problem with my email service. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. BT Email - best practices for postmasters and senders of email | BT Help, on There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 26-08-2021 One of the mails having been sent as long ago as April 4th. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. This was a pain, but I went along with it or else I couldnt use email. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Neither of these has solved my problem. only. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. It might be worth changing your SMTP port to see if that helps. PaddyB. 2 days ago I suddenly stopped being able to send emails and get the message below. Email: timforrester@btinternet.com. Go back to . You can link any BT email address to another broadband or Premium email billing account. Announcements, Guides & Community Updates. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. BT internet email problem Hi. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". 17h33. 23-04-2021 For those that aren't arriving, things obviously get a little more involved. to know I'm not alone. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Any suggestions please, User profile for user: 15h33. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? Apple may provide or recommend responses as a possible solution based on the information I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. Google Groups emails from BT & Earthlink addresses not getting I can receive emails. on BT Mail | @btinternet.com | Cannot send mail - BT Broadband So hardly time for a timeout to have occurred. 10-07-2019 My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Re: Emails from btinternet.com addresses not received. Thank you, JW. 16h05. They forecast a response within 72 hours. Its probably not directly relevant to your problem, but who knows with Apple!! Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. by Also, the web interface seems to be working just fine. @stevebrass Thanks, but same result as before. It is they that should investigate why other email providers don't have this problem. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. This amount includes applicable customs duties, taxes, brokerage and other fees. Virgin Media says email accounts are only available to current customers. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. Please check your email settings. This amount is subject to change until you make payment. 14-07-2019 iPad is working ok. Sorry but how do I PM you, and what details do you need? The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. I have tried sending individual messages and simple test messages but nothing works. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. on I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. 23-04-2021 With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. They also sent a test email from a PC using an outlook client and that didn't come through either. I changed "Authentication" to "Password" and clicked on "Save". There'll likely be four of these, two from BT servers and two from Plusnet servers. Policies vary between broadband providers. We'll need to look into this and we'll get back to you next week. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. . Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password This site contains user submitted content, comments and opinions and is for informational purposes I spoke too soon. any proposed solutions on the community forums. By posting your comment you agree to the house rules, The comments below have not been moderated, By On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Various errors messages. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. I have a group of 14 people set up under Outlook 365. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Might that apply in your case too? Has anyone else encountered this and found a solution ? If that doesn't fix the problem, see the next section. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. 09-07-2019 Rest assured that we'll do our best to assist you or get you pointed in the right direction. on Something went wrong. Send yourself a test email. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Anyone else experienced this and got any suggestions on how to proceed? 14h56, on Apple disclaims any and all liability for the acts, That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. 23-04-2021 This started suddenly about 5 or 6 weeks ago. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. on 14-07-2019 I've got a "failed delivery message". Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. As soon as I removed that link all was well again. 14-07-2019 Also one of the two that I received recently was sent in December. When this happens. This morning I clicked on the email icon on my phone and was again asked to login. The problem is also affected by the addressee. 18h40. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. We do not allow any commercial relationship to affect our editorial independence. Thanks Having the same problem myself today - unable to send emails from my @btinternet.com account. Emails from btinternet.com addresses not received. - Plusnet This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 23-04-2021 23-04-2021 Any ideas? 25-08-2021 19h39. Switching email address if you have never done so before can feel like a daunting task. 19-12-2022 It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. 3 users liked/thanked this post: If I changed my email address I would be bound to lose something important. 26-08-2021 I have tried sending the simplest of messages, namely a message titled Test and the text Test message. Not receiving @btinternet email - Microsoft Community Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. 19-12-2022 The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). I have deleted the app and reinstalled it. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. But again got error messages which I now cant remember. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. ask a new question. 09-07-2019 20h31, on I have it in a notepad file as well if that makes it more readable. I can send test messages to my iCloud e-mail but not other addresses. 26-08-2021 The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. I can send & receive on my work email account using the Outlook app. However, give yourself enough time to smoothly switch over and you may find it is worth your while. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. 23-04-2021 All other emails to other systems have no issues. Your post does not go to BT. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Maybe that's the issue, although there has been no problem up until yesterday. View cart for details. Has anyone experienced this problem. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. I anybody else having this problem. 19h37 It's very annoying and slightly weird. We can't ditch our broadband we'll lose our email address! A warm welcome to the forums. 10-07-2019 15h04. ), on 16h34. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. I have exactly the same problem and would love to get a solution. It takes a while to get a reply from the Postmaster but they will respond. This will work as long as your old email account is still active. None of the posts I have seen are the same as my problem however. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. on Have you had the chance to check if the issue persists on a different user account? The other two people that are having the same problem are using Samsungs, but haven't said which model. Please update the server configuration to continue connecting to this account", with the option to cancel or update. We do not write articles to promote products. I can take the same message and copy it into gmail and send from there and it gets through with no problem. I can't send or receive messages in Outlook - Microsoft Support P.S. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. By coincidence(? Has anyone experienced this problem. Why? I know it exists because I can pick it up on ios and via BT Webmail. I can't afford the risk.'. I've got a "failed delivery message". This has made me want to look a bit further and so I found the Community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 13h37, on 13h18. on Go back to: Email help. 17h25. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Those who leave have their email account terminated and closed 90 days later. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. BT L1 agent wasn't able to resolve and it has been passed to their email support team. BT Email - best practices for postmasters and senders of email. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Log in issues. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. on Copyright 1995-2023 eBay Inc. All Rights Reserved. 23-04-2021 Does anyone have any other suggestions please?? Looking through previous posts I see this has been a regular problem. Ive also tried not using advanced settings at all with exactly the same results as described above. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. I have cleared cache and data. Any ideas? You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. 15h27, on One further piece of information. Though any rejection on our side should be returned back to the sender as a bounce. 26-08-2021 After 6 mos., if selected you will be billed $10.99/mo. I cannot send even the simplest of messages this morning. The account I am using is Gmail (the google mail). The worrying thing is I don't know how many other emails I'm not receiving. About 4 days letter I get a reply saying the message could not be delivered. To start viewing messages, select the forum that you want to visit from the selection below. Emails being blocked which we send to btinternet.c - BT Community on Terms and conditions of the sale . Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Although port 587 will usually work, port 465 is the recommended port. If yes, we recommend that you check if the issue persists while on safe mode. Do other emails they send get to where they need to go? Delays in Emails being delivered can arise from a multitude of reasons. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! I know that I haven't received most of the emails sent from btinternet.com addresses at all. This amount is subject to change until you make payment. 6h00. Just goes straight to outbox, then tries to send . 13h52. I feel there is something going between Google and Apple. Hi 11-07-2019 on We understand that you are experiencing issues sending emails. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. So it seems to be something between Android and BT Mail. Sky allows former customers to keep their email account free of charge and indefinitely. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Below is an article to help guide you through the process. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. I have a group of 14 people set up under Outlook 365. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). Unable to send mails to btinternet addresses - Plusnet The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable.