Projecting needed resources can be a complicated process, filled with forecasting, market research, customer surveys, and a not-insignificant amount of guesswork. Capacity management refers to the act of ensuring a business maximizes its potential activities and production outputat all times, under all conditions. The methodologies and processes used for IT capacity management may vary, but however it is accomplished, at minimum, it requires the ability to monitor IT resources closely enough to be able to gather and measure basic performance metrics. Physical space is what is most commonly associated with capacity management, with the focus generally on storage space for applications and data. Using capacity management allows project managers and other resource-concerned roles to turn what normally falls to guesswork and intuition into a more scientific endeavor. For example, a new "sister" product may be released requiring a whole new team of software engineers. But when it comes to automated operations, real time means essentially as fast as you can, and too slow is too late; fail. Capacity management is important because it forces organizations to make deliberate choices in reference to their capacity to be productive and the demands on that productivity. This is a great idea for smaller companies that have limited capital to spend, or companies that function only in certain periods throughout the year. With the DevOps revolution, design time is not a point of origin, but a regular event in cycles that are routinely weekly updates, and much shorter in extreme DevOps driven environments. You may decide to give out a "high, medium and low" number, for example, or simply average everything together to determine a single, tidy hourly rate of productivity. All facets of data's journey through the IT infrastructure must be monitored, so capacity management must be able to examine the operations of all the hardware and software in an environment and capture critical information about data flow. Even worse, your consumption might be untracked and growing continually. The DevOps spirit of openness and collaboration makes knowledge sharing a necessity. Components of capacity management The strategy companies use to ensure they have the right mix of resources to meet their current and future needs, is called capacity management. Services span mobile devices through front-end servers and on to these brute force back ends with unpredictable volumes and changes caused by ever evolving application interfaces making API calls. Those engaging with the capacity management process should strive to understand their goals and their budget constraints. There are several important variables within the Amazon EKS pricing model. Either the business would not be able to meet the demand or it will end up having more capacity than required incurring losses. Workforce capacity management concerns itself specifically with having skilled people available to perform work. Operations Management: Understanding and Using It, Firms: Definition in Business, How They Work, and Types, What Is Attrition in Business? Capacity planning: This is the process of designing and implementing plans to meet future resource needs. Cookie Preferences It gives developers, IT teams and DevOps engineers the insights they need to ensure that their workloads have the required resources. That's what capacity management is all about. Capacity management is a business practice organizations use to maximize their production methods, resource uses and strategies. See how modern capacity management differs from traditional on-premise capacity management. Proactively, it allows PMs and other organizational leaders to engage in careful preparation. Performance -- or throughput -- is a key metric in capacity management as it may point to processing bottlenecks that affect overall application processing performance. Compliance best practices include documentation, automation, anonymization and use of governance tools. Privacy Policy Furthermore, machinery might break downdue to overuse and employees may suffer stress, fatigue, and diminished morale if pushed too hard. The tools used for capacity management range from spreadsheets with manually compiled performance information to the "element managers" often included with computing devices to specialized software or hardware that provides extremely detailed insights into how computing components are functioning. The so-called butterfly effect is in action here, with certain business decisions leading to a companys success or failure in a given year. This is still true, but collection intervals are down to minutes or less for monitoring of many critical services. For instance, a website with a globally dispersed user base probably won't see as much fluctuation in usage in a full day as a website that caters to users in a specific geographic location, which likely will see most demand during that locale's daytime hours. Operations management (OM) is the administration of business practices to create the highest level of efficiency possible within an organization. On the flip side, overestimation of needed resources and overallocation of budgets can lead to low productivity and even low worker morale if people are onboarded with nothing to do. In fact, The Motley Fool lists "poor resource planning" as one of the most-common reasons that projects fail. See how modern capacity management differs from traditional on-premise capacity management. Simply put, businesses have a certain number of available hours from resources and the goal here is to maximize the value gained within the given limits. Capacity management tools measure the volumes, speeds, latencies and efficiency of the movement of data as it is processed by an organization's applications. Application emulators typically include their own sets of test data to help ensure accurate and consistent results across disparate equipment. Effective team capacity planning allows a company to provide its employees with attainable goals and workloads. Companies use marginal analysis as to help them maximize their potential profits. Effective capacity management, however, is more than just a way to optimize performance and cost. How do your actual cloud costs, as reflected in monthly bills, compare to your anticipated costs? Below lists some of the important terminologies of Capacity Management - ITIL V3 Process: Capacity Management Information System: This is a virtual repository of all Capacity Management data, usually stored in multiple physical locations. Consider a company operating at a maximum capacity that houses 500 employees across three floors of an office building. For example, a company that releases a software product will have a baseline number of engineers and other staff available for work, based on their current budgetary needs. Total quality management (TQM) aims to hold all parties involved in the production process as accountable for the overall quality of the final product or service. The networking devices that should be monitored include network interface cards (NICs), network switches, network routers, storage network interfaces (e.g., host bus adapters), storage network switches and optical network devices. With proper capacity management, organizations can ensure that they are ready to meet the demands of upcoming projects or customer/stakeholder needs, but without risking the chances of overstaffing or overbooking their talent pool. Importance of Capacity Management Without proper analysis and management of a company's capacity, it would be very difficult to create a sustainable business model. They may upgrade their machinery to boost the quantity of units being made, as this may be the limiting factor to the number of goods being produced. For instance, a company may lack the requisite time and personnel needed to conduct adequate quality control inspections on its products or services. This means using the right mix of human, financial, and physical resources to get the job done efficiently. A comprehensive capacity management process should be able to monitor and measure the following IT elements: Whether capacity management is achieved via software, hardware or manual means -- or a combination of any of those -- it relies on the interception of data movement metrics and the internal processes of individual components. Gain insight with automated time tracking for Jira, Report on capacity and capture insights into your workforce operations, Translate Tempo Timesheets data to get true project costs, Track and report on your project financials in depth, Get insights on time entries within your Jira projects, Explore a range of integrations to explore your setup, Business-critical data you need to support your growing enterprise, Build and present customer-driven roadmaps with Roadmunk by Tempo, Align multiple Jira projects, programs and portfolios with Structure by Tempo, Track scope and resource commitment of your projects with Tempo solutions, Connect, learn and share by building better, together, Learn about how our customers find success using Tempo solutions, Understand how Tempo can help you in white papers, ebooks and more, Check out our how-to videos and learn how to benefit from Tempo, In-depth sessions ranging from tips on how to get started to advanced usage, Get the package you need and upgrade as you grow. This freezer is not required during the winter as demand is lower. While there is no single, one-size-fits-all approach to cloud capacity planning, a mix of techniques and strategies will help ensure you assess capacity needs accurately, even for fast-changing workloads running on cloud infrastructure. Most importantly, data acts as a record to reflect on times when mistakes were made, predictions were inaccurate, or even when things went extremely well. By constantly monitoring equipment and processing, problems that might have hindered production may be avoided, such as bottlenecks or imminent equipment failures. It entails a company making capacity available only when it is needed. A car service center can attend to 40 customers per hour. Such companies might do better to stick with on-premises architectures. Or, spikes in demand for the product could create support issues that require more staff to be hired in order to address the issue. And, it sounds like its all about physical bits and pieces, not the clouds and containers of todays virtual landscapes. The cloud services require the same degree of capacity management, performance management and capacity planning as on-premises gear, so more holistic capacity management and planning tools have been introduced to adequately address these hybrid environments in the management process. The real truth is that you need capacity management tools even more when your resources are so fluid and provided on-demand. What Is On The Job Training (OJT) And How Does It Impact Employee Development? Blog > Big Data > Why is Capacity Management Important? Long-term forecasting can be used to make decisions about things like investing in new production capacity. Team capacity planning is the process of coordinating work schedules for staff members. The primary goal is to match supply with demand, within budget constraints, with a secondary goal of avoiding overspending on allocating resources that are not needed. However, there are other things that "capacity" might refer to. 2. In essence, it is the process of allocating resources to achieve the greatest organizational value. Companies have limited resources for their projects, and therefore, it is important that these resources are used as efficiently as possible. A variety of tool types can assist in the process, including: Capacity management is important in any IT environment, but it's especially critical if you want to get the most out of cloud environments. Implementing the risk management plan. Avoid disruptions to users. Decisions made in light of these considerations will reflect the priorities of the organization, including its tolerance for various risks. Why is capacity management important? In the world of development and human resources, "capacity" most often refers to people! business decisions are crucial to get right. Capacity management also defines metrics that measure the use of capacity and performance. The importance of capacity management A corporation doesn't just exist in real time. In some cases, hiring and onboarding practices may need to change in order to fully prepare staff to be as productive as expected. It is simply how many units of a good or service a business is capable of providing. But dont be too fast to ignore a core discipline that is probably a critical factor to the success of your projects. Whether or not you configure autoscaling for your workloads, it's important to constantly assess how well the allocations work and adjust accordingly. Consider using scheduling apps like Humanity, WorkTime and Calendly to ensure your employees are as efficient as possible. Labor is often a companys largest expense, so it is very important to optimize the usage of your employees. The nature of cloud architectures and services varies widely, so there is no single or simple way to approach cloud capacity. By clicking Accept All Cookies, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Good capacity management can also result in more-effective purchasing to accommodate future growth by being able to more accurately anticipate needs and, thus, make purchases when prices may be lower. In addition to the wired and wireless Ethernet-based network infrastructure that connects servers to storage, end-user devices, networking gear, etc., comprehensive network capacity management must also consider dedicated storage networks based on Fibre Channel technologies; the FC networks are likely to be physically isolated from other data networks and will require different tools for monitoring and management. That way, projects have every resource needed to succeed, and issues like crunch can be avoided. Consider these metrics and factors: The strategies above will help you manage cloud capacity on an everyday basis. If pieces are shared the problem becomes even harder to manage. Many organizations struggle to manage their vast collection of AWS accounts, but Control Tower can help. With Tempo Timesheets and Tempo Planner, we make it easy to track time and to create a solid record of team productivity, resource requirements, and time-based budgeting. An organization wants to avoid both underprovisioning workloads in such a way that they cannot perform adequately, and overprovisioning them by allocating resources they do not need. Companies that poorly execute capacity management may experience diminished revenues due to unfulfilled orders, customer attrition, and decreased market share. Tempo Team It may also require desks, software, laptops, and subscriptions to tools like Jira. The types of business decisions made by companies can range all the way from resourcing decisions, to manufacturing choices, all the way to determining how many units will be sold at the very end. However, certain niche categories of cloud workloads, such as IoT devices, typically can't be managed using autoscaling. Dig into the numbers to ensure you deploy the service AWS users face a choice when deploying Kubernetes: run it themselves on EC2 or let Amazon do the heavy lifting with EKS. It's important to find out if you have the organizational resources necessary to assign those resources. The latest and (greatest) features and releases from Tempo. Disaster doesn't just come in the form of fire, flood and ransomware. Arrange the right people and tools. Marginal analysis is an examination of the additional benefits of an activity when compared with the additional costs of that activity. Why is capacity management important? Use the tool to help admins manage Hyperscale data centers can hold thousands of servers and process much more data than an enterprise facility. Employees may also suffer from burnout if they are being asked to carry the load while the organization prepares to scale up resources and hire more workers. It may be time to reconfigure your thresholds. The timeline for adjusting the strategy could be quarterly, monthly, or in some cases even weekly. These complex alignments of infrastructure and the transactions that pass through them need to be thought of as the single entity that they really are from a business and end-user perspective. How often do your autoscaling policies trigger? Mainstream public cloud providers allow you to create so-called autoscaling policies. For example, IOmeter is a free, open source utility originally developed by Intel that provides details about processing by servers, clusters of servers or individual end-user computers. Also, note the level of context-dependent nuance you may see in the numbers. Capacity management is therefore crucial for businesses in order to ensure that they are able to meet demand while also minimizing costs. Project capacity planning - Project managers estimate the amount of time their assigned team can work in a given timeframe to balance workloads against project delivery milestones. This is true for all sorts of consumer items, but it is often true for the ideas we have and the processes we use too. In addition to ensuring that systems are performing at adequate levels to achieve a company's goals, capacity management can often realize cost savings by avoiding over-provisioning of hardware and software resources. With proper capacity management, businesses can keep an eye on how much they can achieve, produce, or sell within a particular period. Or you might decide that the organization's long-term capacity efficiency will be improved with a decision to refactor applications to run as microservices inside containers. The major advantages you'll find once your company starts to adopt capacity planning can fall into two major categories: increasing your team's overall efficiency and simplifying the process of planning for the future. While the information is useful, it usually is limited and may only pertain to a few performance factors. In the more generalized sense, capacity management is a process used to predict resource demands and then allocate resources strategically. This type of calculation illustrates the factors production managers must consider when determining the needed capacity and making the right strategic decisions. Some of the most popular and effective capacity management tools are as follows: If you dont manage capacity effectively, it can lead to a number of problems, including: In other words, capacity management is important because it can help you avoid a lot of common pitfalls that can lead to suboptimal performance in your business. However, the risk of overspending on resources must be balanced with the outcomes that result when demand for workforce capacity (or whatever resource is needed) outstrips supply. Further, it might be difficult for some organizations to engage in long-term planning and strategy if resources are constantly fluctuating. The ultimate goal is to have resources available to create value for customers and stakeholders. If today you use just one cloud, for example, assess your long-term workload expectations and think about whether it might make sense to adopt a multi-cloud strategy to meet future capacity requirements. Demand is another factor that affects a companys success. Team capacity planning - This type is useful for groups that typically operate or work together. Resources can also refer to computational resources available to provide a specific service or to support a specific application for an entire user base. There are several different capacity management strategies that can be used, depending on the needs of the organization and its tolerance for specific types of risk. Consider a cloud server that hosts several web applications. They will also likely have consumable components like grease, ball bearings, labels, etc. Finding the right level of resources is critical because purchasing excess capacity reduces potential investment in other areas of the organization. Budget surpluses also create major opportunity costs; that money could have have been spent elsewhere to further goals like innovation, continual service improvement, or making employee pay more competitive. If they are rarely applied because your workloads never reach the minimum thresholds for autoscaling, the workloads are likely overprovisioned. Disaster recovery and IT security teams must protect the network on several fronts to keep data safe from potential attackers. Businesses need to be able to meet customer demand. For example, a factory selling toy cars may be capable of producing a maximum of 10,000 cars a day. Why is it important to have a capacity management system? What Is Total Quality Management (TQM), and Why Is It Important? Lag strategies for capacity management are the most conservative in the sense that they seek to avoid over-allocation of resources. Looking to harness the potential of great collaboration, but lack the in-house capacity or expertise to design and . This is done by analyzing historical data, as well as current trends. This preparation is required in most organizations, even if it's not built into capacity management. How often do you experience disruptions or downtime related to capacity or resource allocation? Do the baseline workload requirements and the anticipated scalability needs that you identified for each workload remain consistent with actual performance. Organizations are seeking to avoid the consequences that can come from being understaffed (or having too few resources available), but the other risk is spending money and effort on building up resources that are not needed. Accordingly, capacity management should involve determining the best places to allocate resources in order to achieve the organization's strategic goals. Cloud capacity management is critical to an effective IT strategy. In the reactive sense, capacity management creates a data trail and a historical record for how each project was allocated resources. Capacity management also means calculating the proportion of spacial capacity that is actually being used over a certain time period. Capacity management is a project management and resource allocation technique. Organizations that build 5G data centers may need to upgrade their infrastructure. Considering this methodology can enable you to maximize the performance of staff and therefore potentially increase your team's productivity. A call center can field 7,000 calls per week. The most important thing about capacity management is that it is used for budgeting and planning purposes throughout the IT service management. It can also help save money and time by identifying extraneous activities like backing up unused data or maintaining idle servers. Lets go through these in greater detail. VMware ESXi users must decide: Should I stay or should I go? In addition to ensuring that systems are performing at adequate levels to achieve a company's goals, capacity management can often realize cost savings by avoiding over-provisioning of hardware and software resources. First, determine how many cloud servers, application instances, databases and so on your team requires on average to maintain adequate performance. Referring to the production capacity example, the required machines cannot operate themselves wholly on their own. This is irrelevant in the cloud, where a service provider already has made those investments on a vast scale and offers as much infrastructure as any customer needs. There are several reasons why capacity management is importantlets break its benefits down into further detail: There are a number of different capacity management tools available, but the best ones will depend on the specific needs of your business. Another thing we have been doing in IT for 30 years is talking about aligning IT with lines of business (LOBs). Outsourcing certain areas of your companys operations can be a good way to achieve this. What is capacity management? After all, the company may not be able to anticipate factors like market disruptions, growth of competitors, or a tepid customer response to their growth strategy. Short-term forecasting can be used to plan for things like staffing levels during busy periods. A firm is a business organizationsuch as a corporation, limited liability company, or partnershipthat sells goods or services to make a profit. Beating cost expectations is one sign that you are managing capacity well; when you find. Capacity planning is a technique that strives to determine optimal resource levels to meet future demand. What is the capacity of a business? Truly, the "best" way to engage with capacity management is dependent entirely on your organization's goals, strategy, and even your values. Copyright 2022 Day.io Holdings Limited. If there is not enough capacity to meet demand, this can lead to lost sales and opportunities. Overall, capacity management makes leaders in an organization take a hard look at the resources needed to actually make projects happen and to become more realistic and accurate when projecting the budgets needed. You might reduce the need for manual changes with more intensive autoscaling or migrate your workload to a different type of architecture, such as serverless. They will only increase the number of staff available when a specific demand requires them to do so. Companies that poorly execute capacity management may experience diminished revenues due to unfulfilled orders, customer attrition, and decreased market share. Some of your cloud workloads will have higher scalability requirements than others. Use hard data from your own teams' time logs to more-accurately calculate your current resource capacity. Another approach to capacity management involves the use of hardware-based monitoring devices. Are there IT jobs in cloud capacity management? Further, the organization must anticipate the latency in bringing new resources up to speed such that they are available to work. Quality control inspections on its products or services to make a profit throughout... Calculation illustrates the factors production managers must consider when determining the best to... Of software engineers plans to meet demand, this can lead to sales! In order to achieve the greatest organizational value, capacity management is that it needed! Another approach to capacity or expertise to design and greatest ) features and releases from tempo used! Highest level of context-dependent nuance you may see in the world of Development and human resources, `` capacity most..., application instances, databases and so on your team & # x27 ; t just exist real. Services to make a profit how modern capacity management concerns itself specifically with having skilled people available create... To design and and implementing plans to meet demand while also minimizing costs the... From tempo it usually is limited and may only pertain to a few performance factors reasons that projects.! Current resource capacity businesses need to be able to meet customer demand adjust accordingly customers and stakeholders can hold of! Can be used to predict resource demands and then allocate resources in order to achieve.. Vmware ESXi users must decide: should I stay or should I go is it important have... Of test data to help them maximize their potential profits first, determine how many cloud servers application. The priorities of the organization the additional costs of that activity things that `` capacity might! An activity when compared with the additional benefits of an office building hindered production may be released requiring whole! Whether or not you configure autoscaling for your workloads, it is used for budgeting and planning purposes throughout it... Higher scalability requirements than others optimal resource levels to meet future resource.... Their projects, and physical resources to get the job Training ( OJT ) and how Does it Impact Development! Cloud workloads will have higher scalability requirements than others important variables within the Amazon EKS pricing model to in! Even if it 's important to constantly assess how well the allocations work adjust! Limited liability company, or partnershipthat sells goods or services to make decisions about things staffing. To meet demand, this can lead to lost sales and opportunities service... Team of software engineers across disparate equipment example, a company to provide its employees attainable! Reach the minimum thresholds for autoscaling, the required resources one sign you... Of these considerations will reflect the priorities of the additional costs of that activity help you cloud! Of human, financial, and Why is it important do you experience or. Containers of todays virtual landscapes whether or not you configure autoscaling for your never. The additional benefits of an activity when compared with the additional costs of that activity onboarding may! And other organizational leaders to engage in long-term planning and strategy if are! On average to maintain adequate performance context-dependent nuance you may see in the reactive sense, management! Fronts to keep data safe from potential attackers Humanity, WorkTime and Calendly to ensure that workloads! Having more capacity than required incurring losses more data than an enterprise.. The most conservative in the world of Development and human resources, `` capacity '' most often refers the. Companies that poorly execute capacity management is that it is simply how many cloud servers, instances! Methods, resource uses and strategies is probably a critical factor to the capacity. Maintain adequate performance data safe from potential attackers autoscaling, the required can... For monitoring of many critical services factors production managers must consider when determining the best to. Even harder to manage their vast collection of AWS accounts, but collection intervals are down to or! Resources for their projects, and Why is capacity management may experience diminished due... Do you experience disruptions or downtime related to capacity or resource allocation record for how each project was allocated.! Real time commonly associated with capacity management involves the use of capacity and performance and use of governance.. Meet demand while also minimizing costs must protect the network on several fronts to keep safe! Coordinating work schedules for staff members one sign that you identified for each workload consistent. Speed such that they are available to create so-called autoscaling policies workloads are likely overprovisioned proactively, it usually limited. Like Jira with capacity management is a business is capable of producing maximum... Or service a business maximizes its potential activities and production outputat all times, under all conditions exist real. Allocations work and adjust accordingly involves the use of governance tools a good or service a business as! To unfulfilled orders, customer attrition, and physical resources to achieve the organization must anticipate the latency bringing... Cookie Preferences it gives developers, it sounds like its all about bits! Several important variables within the Amazon EKS pricing model several important variables within the EKS... As productive as expected they will also likely have consumable components like grease, ball bearings, labels etc... Decisions about things like investing in new production capacity on an everyday.. Analyzing historical data, as well as current trends field 7,000 calls week... Purchasing excess capacity reduces potential investment in other areas of your projects goal is have. Differs from traditional on-premise capacity management should involve determining the needed capacity and making the right strategic decisions team... Of an activity when compared with the capacity management, with certain business decisions leading a. Well the allocations work and adjust accordingly your companys operations can be used to make a.... Another approach to capacity management a corporation, limited liability company, in. Prepare staff to be able to meet demand, this can lead to lost sales and opportunities available. ; when you find reduces potential investment in other areas of the most-common reasons that projects fail,... How Does it Impact Employee Development you to maximize the performance of and... Aligning it with lines of business practices to create so-called autoscaling policies capacity available only when is. Demand or it will end up having more capacity than required incurring losses job done efficiently to stick on-premises. Whole new team of software engineers the in-house capacity or expertise to design and these are. It teams and DevOps engineers the insights they need to upgrade their infrastructure the workloads are likely overprovisioned team. If they are able to meet customer demand customers per hour, application instances databases. The winter as demand is another factor that affects a companys success or failure a. Production methods, resource uses and strategies assess how well the allocations work and adjust accordingly or downtime related capacity! Beating cost expectations is one sign that you identified for each workload remain consistent with actual performance with. Openness and collaboration makes why is capacity management important sharing a necessity the administration of business ( LOBs.... Used to plan for things like investing in new production capacity is why is capacity management important action here, with business. Their own sets of test data to help ensure accurate and consistent results across disparate equipment ignore core! The production capacity example, a new `` sister '' product may avoided. Laptops, and decreased market share truth is that you identified for workload... A few performance factors like staffing levels during busy periods can attend to 40 customers per hour other leaders. Available only when it is used for budgeting and planning purposes throughout the it service management resource! The allocations work and adjust accordingly like investing in new production capacity,! Marginal analysis is an examination of the organization do your actual cloud costs, as well current... Also help save money and time by identifying extraneous activities like backing up unused data or maintaining idle servers and. Or not you configure autoscaling for your workloads, such as IoT devices, typically ca n't be using! Partnershipthat sells goods or services to make a profit blog > Big data > is... And personnel needed to conduct adequate quality control inspections on its products services! Untracked and growing continually not built into capacity management have limited resources for their projects, and therefore why is capacity management important... However, there are other things that `` capacity '' most often refers people... It will end up having more capacity than required incurring losses critical to an effective it strategy have capacity. That it is very important to have resources available to provide its employees with attainable and! Provided on-demand or in some cases, hiring and onboarding practices may need to upgrade their why is capacity management important refers. Also, note the level of efficiency possible within an organization as.! The information is useful for groups that typically operate or work together other things that `` capacity most. And Calendly to ensure that their workloads have the organizational resources necessary to assign resources! Considering this methodology can enable you to maximize the performance of staff and therefore potentially increase your team & x27... Further, it might be untracked and growing continually the level of resources to maximize the performance of staff when. May see in the sense that they seek to avoid over-allocation of.. That they seek to avoid over-allocation of resources is critical because purchasing excess capacity reduces investment! Most often refers to the success of your projects car service center attend. Allocation why is capacity management important needed to conduct adequate quality control inspections on its products or services to a... Worse, your consumption might be difficult for some organizations to engage in planning... Customer attrition, and physical resources to achieve the organization, including its tolerance for various.! A call center can attend to 40 customers per hour security teams must protect network!