I am severely dismayed to find that, if you do not receive the item, there is no way to provide a review. Exactly what I had wanted at great price. rrcloset on Dec. 19,2022. Thankless & they encourage you to literally give things away. The devise runs by using an application to be downloaded on my cell phone. Sellers sign up to Mercari and list their items for free. Sold an item the buyer received my item back said it was damaged the pictures that the buyer posted showed that it was removed from the box placed back in the box then she took a picture of it being broke the item was in perfect condition I received the item back took the pictures of my broken item showed them what my item look like from my listing pic and they will not take care of the situation they're saying there's nothing wrong with the item in the pictures show plain as day that it is not the same I am missing part of my item the buyer damaged my product could have been by accident and returned it back to me saying it was damaged, Desired outcome: $20.18 They wont do anything. 6mo. Thank you. Mercari are money hunger scumbags. Exactly no not as easy as that! now returning it for no proper reason and they approved her request. And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. Reach out to us. Purchase details if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_4',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? It would not power up. I still do not know if I will be reimbursed. to sell and dont have nearly the inventory she has. Hi, MERCARI refused to refund me because 3 days passed but I was away and on day 4 I got my package. Only buy from seller have all 5 stars review at least a few review In the afternoon of the same day I received another message from mercari.com that my purchases were cancelled, and I was suspended from the site, I contacted them and they just said that their attitude was correct. Apparently no Mercari considers it a proper reason you mean a valid reason right? Author: Patricia. Its really a shame because it HAD the potential to be better than the rest. Bought 2 computers. 18,466 people have already reviewed Mercari U.S. . Your IP: It was damaged when the seller listed it. 1. You should check the reviews on the sellers profile to see how he or she treated previous customers since reviews can only be submitted by buyers who made a purchase. If youre good and neat & tight then the buyers will take advantage of you and many will try to price shame. And they gave me a 5 percent coupon. After that they state that if you leave a bad review for the seller your refund will be voided amazing so no bad reviews can ever made for these sellers. (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. I may have hit the buy button twice nobody to con contact I will contact pay pal, the automatic rate by Mercari is a problem.There are many things that can stop someone from asking for a refund within 3 days, including mistakes made when claiming something was delivered and time waiting for the seller to communicate.Mercari doesnt help much, after 3 days the seller is paid and you have lost your money. Overall, its been great and the sellers have generally positive, responsive and honest. I do love eBay money back quarantine , but I never sale on eBay only as a buyer The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. Thanks Sammi for sharing your experience! They refuse to cooperate and insist that the credits are there, but they arent. The returned item, of course, never materializes. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. I noticed cancellations were acceptable and so I sent a request through mercari, based on my mistake. Nothing another read through wont catch. I was not. When I received it , it was clearly not new and had a missing piece. 1 . If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. On November 12 I filed a complaint against Mercari for unauthorized charges to my account. . All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The customer representative has not tried to help me and I may need to hire a lawyer. I told me Dad wait a few days I found one and it will be on the way. I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). Answer (1 of 13): Did you not leave a love note? I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? That'l learn him to never spend money with you again. Ive had people ask me how big when Ive listed the details in the description so many times. It was a fair price at $170 and some change. But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. Cloudflare Ray ID: 7a198fa35d231791 Dang! They know dam$ well that youre PAYING, to sell & ship if you take those deals. I Appreciate your time and effort put into this article. Again I ask unfair or just smart? Shane J. Hamilton Township, NJ. Also what I think is super strange is the address looks super familiar to someone I had sold to in the past. After that, you have to ship your order within 3 business days from the purchase date and if you fail to do so then the buyer will be eligible to cancel the order. Once you have shipped the item and confirmed the shipment, you must provide a valid tracking number to the buyer within 1-7 business days. I paid $500 and checked out the sellers reviews before purchasing. Mercari is generally safe but it is not completely risk-free. It's obvious as you can see them on the stores shelves, & see the store background. I had this similar problem happen to me once before with Mercari and I wish I should have learned my lesson the first time. 3. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. As a result, I pulled all of my sales from Mercari; I refuse to work with them anymore; anyone could buy a game, have a defective one and simply swap it with the bought sold one and not have to pay a thing. Look. Short story is Mercaris customer support, especially for a buyer, has got worse over time. On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. If your buyer does not submit a rating after 3 full days of confirmed delivery, we're happy to submit a rating for them! Mercari executives including John Langerling are millionaires! MERCARI REVIEW Just go to The California. Therefore, you should always avoid selling items that are not allowed by Mercari. Mercari sounds like a big scam site! I would have been compensated. If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. Terrible. This company is nothing but a scam. on the condition that I also purchase a $75 signed CD from them. Buyers get . Only after you rate they release it. Incredibly Ridiculous! They said they couldn't remove it but would have the higher ups look at it. He didnt know how to use the rating function and submitted a wrong rating. They asked me to verify which I did giving them SSN. 1 star. I bought a camera lens and asked if it fit my camera. Therefore, it is recommended to purchase from sellers who have earned all of the following badges: Lastly, check whether the sellers profile is verified and how long he or she has been on Mercari. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. to see if the package showed up. I purchased 2 working computers, got one, it was dead. Shipping fees are listed on the website and vary based on the size of the item sold. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. on 11/23 I flew to Europe for 10 days and was unable to send additional pictures. Informative article, as always! 8TC953270R935094M @chaocathy1 A tracking number is required for all items. When buying and selling on Mercari, its crucial for both parties to know these two policies to prevent issues later on: Mercari has different cancellation policies for both buyers and sellers. If the buyer requests a refund for a valid reason (item not as described, damaged, etc. Im gonna add this issue to my App Store review, maybe if enough of us are outraged theyll add a feature. Once the seller receives the item, they will have 24 hours to review if it is damaged or something else so that seller can report it to Mercari. I feel like i was scammed by the buyer and Mercari. If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. I would have liked them to be fair. I have bought items then find out the seller collects but does not ship the same item 10 times they do it again Mercado gives them thumbs up, someone sells fraudulent items you can get a refund jumping through hoops then they will sell it again, fraud, I finally filled out a W9. I have unsubscribed three times( documented). They say it s being reviewed. I went to customer service and essentially was shut down telling me there was nothing they could do. They did not even want to hear my side. I contacted the company several times and explained what happened, their reply was that the device is not faulty and ignored that the app. Otherwise, buyer will be eligible to cancel the order even if sent by you. My first 3 buyers pulled that move, Mercari didnt do ANYTHING. 18,373 people have already reviewed Mercari U.S. . My son does not have his item or the payment for it. A seller listed a game as complete, and it was not complete; he did not provide an accurate description that should have detailed the issue. The customer service is TERRIBLE and they will allow people to scam you, stalk and now apparently you must RE-verify your device, DESPITE BEING a Highly trusted seller! I sold about 5 items in 2022 and made about $115. Stop stealing from people. Its ridiculous, I buy low & try to sell cheap but always NEW & perfect. I was told by them if my item doesn't update on the shipping page they will refund me my money by August 5th. Complete the transactions, and restore my account. I would have liked them to be fair. PayPal has buyer protection which helps in getting your money back if the payment made through their online payment system ends up being fraudulent. Its much better and safer for a buyer to shop at Amazon and EBay. I think Im done with this site. Text messages only. I was robbed of my item and funds. In contrast, if the seller confirms everything is fine then the buyer will be refunded by Mercari. I sold on Mercari 24 years ago. WHICH IN TURN CLOSED THE CASE. After 15 minutes of being on the phone with them, no resolution was made. I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. And that is why for every single email they continue to send me, they are going to pay for.???? Join the 157 people who've already reviewed Item Mercari. Now that I have retired, I want to again but erased my userame and W. This is my 6th attempt to get my messages answered. She sent me damaged goods and Mercari protected her. It was the weekend and I could not do it. However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. EXACTLY. The package was picked up by our regular USPS carrier on 9/28. I have an item I want to return for the reason it is not as described. The S&P index shows Mercari in a steep downward decline. 4 days for ordering on a Sunday is a pretty fast shipment what a crazy lady ! when i first started using mercari, a woman bought a wallet from me on a sunday. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Create an account to follow your favorite communities and start taking part in conversations. Desired outcome: I did reach out and said a basic "Hey, sorry you weren't completely satisfied with your purchase; feel free to let me know what was wrong" and didn't get a response. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. So yes they do take the money before you rate the seller. 11/27/2021. I paid $26 (w/shipping) for a puzzle of a Mustang car. Dates of occurrence: 4/27/2022 and 9/27/2022. Even though I could prove it wasn't true with tracking. THESE PEOPLE ARE FULL OF SHIT AND NOTHING BUT SCAMMERS AND COWARDS AND LYING THUGS. They expect you to take whatever they offer. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. I bought 2 computers on Mercari. That I earned . Fool me once I guess! Dont have the item nor the payment. My response was I had 2 open accounts, which I do not recall, and that I need to give another account for my money to be deposited. #m13166668176 for $ 27.00 plus tax and shipping cost. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). 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