Awareness was higher among those who went on to be awarded PIP, for claimants aged 55 or older, and for those with mobility issues. A small number of claimants also requested to spread the assessment over multiple calls or receive information in large text or braille. Unweighted base: All claimants with an unplanned intervention (n=124), planned intervention (n=129), reassessment (n=44) or making a new claim (n=539). Always explain how doing something would make you feel afterwards and the impact it can have on you if you had to do it repeatedly in a short period. If you say you came alone on the train, theyll make a note that you can travel alone on public transport. PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. a friend of mine has been on pip for 2 years. Any new evidence about how your condition affects your daily life, which you have not already sent to the DWP: A copy of your PIP claim form with you. When asked why they would feel comfortable with a video assessment, 45 per cent of those expressing this view said it was because of the ability to see the assessor and find it easier to build rapport. For PIP claimants one in ten (10 per cent) stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. someone helps or encourages you to go out. When all other relevant variables were controlled for, those awaiting an assessment were equally likely to prefer either telephone or face-to-face assessments. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. Simply use the buttons below to share on your social network. Discussion or interview and questions: The Health Professional will ask you questions about how your mental health concern impacts your daily life. Check if youre eligible for PIP. Tell us how often this happens and how it affects you. Either before or after your assessment, you should ask the receptionist at the assessment centre for a travel expenses claim form and pre-paid self-addressed envelope. This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. What a bad day is like for you - for example, on a bad day, Im so depressed I cant concentrate on anything, and getting out of bed is a huge struggle. Make any notes of changes to your condition, Make notes of anything you feel you want to say, which you havent put on your form. What do you put on a PIP form for depression? Most claimants across both surveys (PIP- 83 per cent, WCA - 87 per cent) experienced no technical difficulties during the call. Youll need to take the following form of identification with you to the assessment: In addition to identification, you should also take the following to your PIP assessment: If you can, you should take someone else if they are over 16 - with you to your PIP assessment. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. Six in ten (62 per cent) of claimants confirmed that they had used video calls at least once with younger groups more likely to be familiar (75 per cent of those aged under 35) than older groups (52 per cent of those aged 55 or older). Notably, two fifths (41 per cent) of new PIP claimants reported to have had face-to-face assessments for health-related benefits in the past. For those undergoing WCA gender was also a predictor of preference. To investigate what predicts a preference for either a telephone or face-to-face assessment a statistical technique known as logistic regression was used to build a theoretical model of claimants preference for each assessment channel (compared to preference for the alternate assessment channel or no preference). The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. Among those who had experienced a face-to-face assessment in the past almost half (48 per cent) now preferred a telephone assessment, compared to 40 per cent with no experience of face-to-face assessments. For example, they might ask you how you travelled to the assessment centre. Try not to just yes or no to the questions. If you plan to travel by taxi, you must get the assessment centre to agree to this before your assessment. It will take only 2 minutes to fill in. Those undergoing a reassessment, women, and those with mental health conditions were also more likely to favour telephone assessments. The Department for Work and Pensions (DWP) commissioned NatCen Social Research to conduct two surveys to examine the claimant experience of telephone assessments and to gauge preferences for using telephone, face-to-face or video for assessment on an ongoing basis. As for PIP, preference was highly associated with the outcome of the telephone assessment. However, as described above, this type of analysis does not let us take into account how this relationship might be influenced by other, co-varying factors. You are awarded points for each activity, based on your ability and how much help and assistance you need to do it. Reasons given for not being comfortable with a video assessment included: Those with mental health conditions who were not comfortable with a video call were more likely to say it would make them nervous or anxious. Ask for any adjustments that would make the assessment less stressful: for example, you can request an open room if you struggle in confined spaces. 64 Posts. Preference was, however, highly associated with the outcome of the assessment. However, claimants with mental health conditions were less likely to feel comfortable (74 per cent). Be yourself; you want them to see you how Claimants were asked whether they agreed or disagreed with statements about the assessors conduct. The second survey was of Universal Credit (UC) or Employment Support Allowance (ESA) claimants who underwent a telephone Work Capability Assessment to assess whether they should be considered able to undergo any work-related activity. However, about one in five (21 per cent) said they would have liked more information about what would be covered. In total, 45 per cent of claimants said they would prefer telephone and 42 per cent face-to-face. Preparing for your PIP assessment. In contrast nearly all of those who said they preferred telephone assessments or were placed in the LCWRA group said they felt able (98 per cent and 97 per cent respectively). Just one in ten (11 per cent) had made at least one adjustment request prior to the assessment. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. Namely, claimants with a PIP award were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. to intervene on your behalf. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Unweighted base: Claimants who felt they could not explain their condition only (n=51). Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Claimants with mental health conditions and those whose claim was disallowed were less likely to feel comfortable. At the time of extracting the survey sample, just over half (51 per cent) had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had no outcome to date, although some of this latter group may have been informed of a decision by the time of their survey interview. UC was introduced in 2013 in an attempt to simplify the welfare system, gradually replacing six previous means-tested benefits and tax credits, including ESA. Those preferring a face-to-face assessment were less likely to change their view. Any reported differences in opinion by assessment outcome should therefore be interpreted with this in mind. Unweighted base: Claimants who were uncomfortable with video assessments only (n=342). There are several things to remember during your PIP assessment. you can't plan a route to an unfamiliar place yourself. Well send you a link to a feedback form. This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. Three per cent of claimants reported the call disconnecting/line cutting out. That's why benefits like Personal Independence Payment (PIP) can make such a difference. More than two thirds (68 per cent) of this group mentioned not needing to travel and 59 per cent of them found telephone assessments easier or more comfortable. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. We refer to this group as the unknown outcome group within the rest of the report. Bea Taylor Claimants who said that they would feel uncomfortable with having a video assessment were asked why they held this view. Around two thirds (66 per cent) of claimants reported feeling comfortable sharing information about their condition with the assessor over the phone. The consent submitted will only be used for data processing originating from this website. This allows us to adjust our estimate of the relationship between our variable of interest and a respondents channel preference to ensure that this relationship is not driven by differences in the other variables included in the model. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Be yourself; you want them to see you how Around three quarters (76 per cent) of claimants reported no difficult topics. Nearly one in three (32 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. If your overall health is getting better, your award will be minimized or stopped. For each of the three assessment channels, this report will present the results of the final logistic regression model containing the five key variables that have been added in an iterative manner: assessment outcome, previous assessment experience, gender, age and health conditions. At the time when the sample was selected for the interview just over half (51 per cent), had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had had no outcome. The majority (87 per cent) did not experience any issues, while some reported problems with sound quality (claimant hearing the assessor) and signal problems (both 5 per cent). With this choice of video introduced, claimants who had originally expressed a preference for a face-to-face compared to telephone assessment were most likely to stick to their view (83 per cent of this group continuing to say that was their preference) whilst those previously preferring a telephone assessment were more likely to shift view with 77 per cent continuing to choose a telephone assessment and 16 per cent switching to choosing a video assessment. Claimants were asked if they had previously participated in video calls via laptop, tablet or telephone. Nearly one in three (32 per cent) reported issues with the questions (the way they were asked, type, focus and coverage). 30 September 2020 at 8:04AM in Disability money matters. Similarly, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. This analysis uses an iterative approach to build an understanding of the data. The most common reasons for feeling comfortable with this assessment mode included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. Manage Settings So for example we can estimate the impact of PIP award on channel choice independent of co-factors such as age and health. This allows us to compare how likely individuals are to favour each assessment channel depending on differences in one particular variable of interest, while holding the other factors in the model constant. If you have a terminal illness the rules about how long youve found things difficult and been living in England, Wales or Scotland for 2 years isnt practised. However, this type of analysis does not let us take into account how this relationship might be influenced by other, covarying factors. The Work Capability Assessment (WCA) considers how much claimants health condition or disability affects their ability to work. You are most welcome to join today! Once the questionnaire is returned to DWP, the claimant is referred for an assessment with an assessment provider (AP) if a decision cannot be made via a paper-based review. Or do you need another person, guide dog or specialist aid to help you get there?YesNoSometimes. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Around eight in ten (79 per cent) reported they were comfortable or very comfortable. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. Some also consulted a social worker or support worker (4 per cent), a charity or support group (2 per cent), JCP (2 per cent) or Citizens Advice (2 per cent). | Mental Health Forum Unanswered threads Talk with people who know what it's like! If you have any questions about PIP assessment questions on mental health, please let us know and the team will gladly answer your questions. Claimants who reported a mental health condition were significantly less likely to prefer video assessments than those who did not report a mental health condition. Similarly, 97 per cent agreed that the assessor listened to them and made sure they understood what the claimant was saying. Georgia Lucey Claimants who had been awarded PIP were more likely to report that they found the information helpful (88 per cent) than those who were disallowed PIP (75 per cent), or those with an unknown outcome (83 per cent). Three in ten (29 per cent) said that they are used to video calls and they are in general comfortable with this type of communication, while one in five (21 per cent) reported that they would feel comfortable with a video assessment because this allows them to remain at home. Almost two thirds (63 per cent) said that they had used video calls at least once. Given a two-way choice (between face-to-face and telephone appointments), claimants who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those whose condition mostly affected other aspects of their health. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. How can I appeal a decision about my benefits? The remainder were placed in a group awaiting a further assessment via face-to-face (to take place once the COVID-19 easements allowed) to confirm whether they were able to undertake some work-related activities. Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. Claimants in older age groups were less likely to seek additional support than younger groups (40 per cent of those aged 55 or older, compared to 61 per cent of those aged under 35). Women were more likely to report those other difficulties than men (23 per cent, compared to 16 per cent). They do send out text messages for appointments yes. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Sarah Cheesbrough. You should check for yes if you have one of the following conditions: This is another sample PIP assessment question on mental health: Are you unable to go out because of severe anxiety or distress?YesNoSometimes. The PIP medical assessment with questions on mental health is an assessment that evaluates your capability of doing daily activities depending on your physical or mental condition. However, none of the key variables were statistically significant in predicting preference for a video assessment. To ask for an adjustment, phone your assessment provider in advance using the number on your appointment letter. The predicted probability of choosing a video call was consistently low across both the LCWRA group (14 per cent) and those awaiting further assessment (12 per cent). Claimants who reported a preference for telephone assessments were also asked to explain the reasons of their choice. One in five (20 per cent of) claimants spoke to a friend or relative. One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. Over four in five (83 per cent of) claimants experienced no technical difficulties during the call. I first applied for pip back in 2016 and was awarded a paper based award . This was higher among those awarded PIP (62 per cent) than those who were still awaiting their assessment outcome (55 per cent) or those who had been disallowed PIP (32 per cent). PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Remaining answers covered a wide range of preferences about the length and conduct of the assessment as well as the mode of conducting the assessment (see Figure 28 below). The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and | Mental Health Forum Unanswered threads Talk with people who know what it's like! Those who were joined by someone to support them (PIP- 31 per cent, WCA - 22 per cent) on the call were most commonly joined by a family member. Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. Asked as an open question in the survey. This suggests that introducing a video option reduces the proportion of claimants awarded PIP who might prefer telephone assessments from a two-way choice but does not change the views of those who prefer face-to-face or those who were not awarded PIP. someone goes out with you. Nearly half (47 per cent) of PIP claimants and one in three (32 per cent) of those undergoing WCA drew on additional support or information before the assessment beyond DWP or the assessment provider, most commonly a friend or relative. Of the small number who did not feel able to explain their condition clearly, nearly four in ten (38 per cent) cited issues with the assessor not listening, seeming uninterested, or not understanding them. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. Furthermore, men were more likely to seek additional support (52 per cent) than women (44 per cent). Its based on the results of over 250 responses to our readers survey which is still open. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. How much Universal Credit can I get for mental health? ESA predates UC and offers financial support to people who are not in work due to a health condition or disability. This companion can be someone who can assist and care for you such as your friend or family member. Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). All percentages cited in this report are based on the weighted data and are rounded to the nearest whole number. This analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. The health professional has already read your PIP form with the supporting evidence that you have to provide about your medical condition. All face to face assessments have been suspended for at least 3 months. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Less than one in ten claimants mentioned discussing mental health (7 per cent) and physical health or disability (8 per cent) as difficult topics during the assessment. When then asked which of the three channels a claimant would prefer for an assessment, 13 per cent of claimants selected a video call. Claimants were asked if they had previous experience of video calls via laptop, tablet or phone. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. In this model, only reporting a mental health condition was associated with a slightly decreased preference for a video assessment. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. The assessment outcome, gender, any previous experience of face-to-face assessments and presence of a mental health condition were significant predictors of a claimants channel preference. Clearly the outcome of the claim may affect a participants retrospective views on the experience and the type of assessment they would prefer. About a third (36 per cent) of claimants who were awarded PIP gave the same response. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). Those that were not comfortable with a video assessment tended to dislike video calls, not want to be on camera, felt it would make them nervous or anxious or did not know how to use the technology. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Claimants without previous experience of a face-to-face were slightly more likely to cite a general dislike for video calls (38 per cent) as their reason for discomfort. Those with mental health conditions were more likely to say they found telephone assessments less stressful (54 per cent, compared with 36 per cent of those without mental health conditions). PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. Reasons given for feeling comfortable with a video call included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. 30 September 2020 at 8:04AM in Disability money matters. Then get someone to come and sit with you at the next one as support? A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. Over half (58 per cent) did not think any more information was necessary but over one in four (28 per cent) said they would have liked more information about what would be covered. For example, LCWRA claimants may be more likely to have a particular health condition which could be the underlying reason for their choice of channel. Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. Those placed in the LCWRA group were more likely to report doing so (94 per cent) than those who were awaiting further assessment (82 per cent). As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. The physical examination will make you engage in physical movements to show if you are capable of moving some limbs. They need to use that actual phrase. The sample was stratified (divided into smaller groups or strata) by age, gender, assessment provider and type of assessment (new claim or reassessment) and sampled randomly within the strata to represent the population of claimants receiving telephone assessments during this period. Unweighted base: Claimants who were comfortable with video assessments only (n=406). WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). Fifteen per cent expressed a preference for video assessments, while 5 per cent said they had no preference. If you take someone with you to the assessment, they can also claim travel expenses if they travel with you. 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