b) Intermittent improvement c. It uses automatic devices or methods to avoid simple human error. 3,500 units c. analyze B)It attempts to achieve radical improvements in a very short time period. It is ineffective in providing immediate feedback to the employees regarding the error in the process. Which of the following statements is true of driver analysis? Both statements are false b. . buying a Mercedes automobile is a nondurable good. Which of the following statements about benchmarking is true? d. It helps organizations to increase employee morale and commitment to the organization. It focuses on respect for people and the belief that even small improvements can have a big impact. Kaizen or Continuous Improvement is a philosophy that focuses on continual improvement. 79. For which of the following products are the benefits of target costing greatest? They align closely to an organization's core competencies and strategic objectives. Prevention costs Posted one year ago. b. Thomas Jefferson served as George Washington's vice president. After using an ATM machine, Deborah forgets to remove her card from the machine. After-action review or debrief is a process control approach used by organizations to: c. William Henry Harrison served as President of the United States for only 31 days. A. __________________ calls for establishing cost reduction targets for products or services that an organization is currently providing to customers. I have helped 258 middle management & C-suite professionals land new careers over the past 7 months. b. rarely align with the organization's core competencies and strategic objectives. tangibles, reliability, responsiveness, assurance, and empathy. The financial budget d. It eliminates causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers. b. a customer error in preparation. a. the customer's expectations and perceptions. 1 Defect prevention is a. (c) the literal translation is change-good. Which of the following statements best describes process owners? a. b) Fast-growth economy, slow-growth economy Since introducing this term as a systematic approach to business improvement, companies that implement KAIZEN have continually yielded superior results. It refers to the repetition required in order to create a perfect process that leads to zero defective products and 100% customer satisfaction. Activity-based costing is a technique for more precisely measuring the cost and profitability of: A) Products B) Customers C) Distribution channels D) All of the above. a. the Gap model d. the 5-Why Technique, __________ in the GAP model is the discrepancy between actual manufacturing and service-delivery system performance and external communications to the customers. c) Conflict resolution d) Stop improvement It focuses on bringing about improvements in product and service quality by reducing variability in goods and services design and associated processes. (B) It is related to the raising of criteria for selection. b. employee behavior It was developed by Kaoru Ishikawa. It states that generic management practices can never be standardized. d. Its standards apply to all types of businesses, including electronics and chemicals. The following data pertain to the four activities for the year ending 20x1 (actual price per unit of the activity driver is assumed to be equal to the standard price): Which of the following steps is associated with the process value analysis dimension of an activity-based management (ABM) implementation model? Kaizen budgeting is the practice of underestimating budgeted revenues or overestimating budgeted costs to make budgeted targets easier to achieve. revenues budget Changes cannot be implemented on the spot. Total quality management Experts are tested by Chegg as specialists in their subject area. women out of 1000 in this population who have tissue abnormalities. The purpose of the budget a. provide the infrastructure for production or deliver processes to create or deliver the actual product. Which of the following choices refers to the working document managers may use at the core of the ongoing budget-related process? ______________ is (are) the difference between the sales price needed to capture a predetermined market share and the desired profit per unit. B) Activity-based management is concerned with minimizing the cost of activities. b. The operating budget d. quality circle. View Answer, 8. c. project Identifying potential defects and errors and stopping a process before they occur is the best approach to avoid mistakes in a process. a. The rolling budget d. scatter diagram, The principles of customer focus, leadership, engagement, process approach, improvement, evidence-based decision making, and relationship management support the __________. c. purchasing 2,500 units Which of the following is not an aspect of Kaizen philosophy? C. A country's capital inflow minus its capital outflow. d. Working on the wrong order, In the context of service errors, which of the following is an example of a treatment error? True North Thinking Inc. #kaizen #TPS He proposed a major cultural change in the organization. any mistake or error that is passed on to the customer. b. poka-yoke Which of the following can be regarded as a task error in a service process? 2,510 units Both A and C. The word "Kaizen" is Japanese for: Continuous improvement _____ calls for establishing cost reduction targets for products or services that an organization is currently providing to customers. a. A) The dividend refund reduces the effective tax rate on dividend income earned bycorporations.B) The dividend refund allows corporations with a balance in their capital dividend account toreduce their tax payable by paying dividends.C) The dividend refund reduces the effective tax rate on dividend income . Target ending finished goods inventory a. Gap model d. treatment errors between the server and the customer. Changing dies. Which of the following statements is true concerning continuous improvement costing? It lacks written quality standards. Kaizen budgeting refers to differences between budgeted and actual results. c. a customer error at the resolution stage of a service. View Answer, 3. Kaizen is an approach to creating continuous improvement based on the idea that small, ongoing positive changes can reap significant improvements. b. The outputs of service processes are not as well defined as manufactured products. Control charts The atomic mass of bromine is reported in the periodic table as 79.90479.90479.904 atomic mass units. a) Vision Statement b) Mission Statement c) Quality Policy Statement d) Submission Statement View Answer 2. Kaizen - Sarah Harvey 2019-09-19 A gorgeously illustrated introduction to the Japanese method of Kaizen - meaning 'change' 'good' - showing you how to make small, step-by-step changes to transform your life. b. processes and procedures d. Increasing variation in cash flow, Josephine's T-Shirts faced a lot of complaints from customers when its recent batch of long-sleeved shirts was dispatched. x+2y82x+y8x2y2. a. professional judgement of the employees c. Failure to understand and minimize gaps presents the risk of losing customer loyalty. External failure costs can be defined as costs: Senior managers spend 10-20% of time developing budgets. to cancer. d. are driven by external customer needs. Which of the following statements best describes the purpose of the dividend refund? Reengineering focuses on improving the existing procedures rather than eliminating them and reinventing the process. Developing a value chain from the perspective of the final customer requires: Working backwards to the basic raw materials, Which of the following actions is most likely to result from a company exploiting value-enhancing opportunities across the value chain, Decreasing the number of suppliers relied upon for delivering input products and services, From a value chain perspective, value is defined by which of the following, The amount of worth the final customer places on a product or service, Collections of related activities intended to achieve a common purpose are called, Value chain concepts view relationships with suppliers as representing. a It is also referred to as Kaizen costing b It is a prerequisite for target pricing c It calls for the establishment of cost reduction targets for products or services d Both A and C This problem has been solved! Which of the following is a key point of Philip B. Crosby's Absolutes of Quality Management philosophy? b. Dynamic The financial budget The manager is responsible for which of the following at an investment center? Selling price per unit a. Which of the following statements is true about kaizen? The materials supplied by a certified supplier do not require manufacturers to conduct routine testing on all the lots supplied. a. Which among the following is not an element of quality statements? A) There is a weak correlation between the two variables. View Answer, 2. 30 seconds. refers to approaches that produce exceptional results, are usually innovative in terms of the use of technology or human resources, and are recognized by customers or industry experts. c) Good labor management relations b. c. Poka-yoke b. Documenting the procedures and requirements in a flowchart c) Just-in-time principles b. c. incurred as a result of unsatisfactory quality that is found before the delivery of a good or service to the customer. Excellent people with limitless potential to make improvements. a. Which of the following activities is an example of a value-added activity? $\mathrm{H}_0$ : There is no first-order autocorrelation. The term is loosely translated from the Japanese to "change for the good.". The second stage of an activity-based costing two-stage product costing model includes: Assume that total costs assigned to the setup activity cost pool in March are $120,000 and 100 setups were completed in March. is a key component of the master budget that includes a schedule of expected cash receipts and cash disbursements Kaizen is a Japanese term meaning change for the better or continuous improvement. a. d. symptom, __________ is a business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers, resulting in a clear financial return for the organization. Theorganizationshould always seek perfection. b. appraisal costs All of the following are true of the sales budget except: A) It contains a forecast of unit sales volume B) It contains a forecast of sales dollars C) It may contain a forecast of sales collections D) It may contain a forecast of Kaizen activities Answer: D Rationale: Kaizen is not an approach to sales budgeting, but expense budgeting. This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on Continuous Process Improvement Kaizen. Six Sigma DES during pregnancy were twice as likely to develop tissue abnormalities that might lead d. Job enrichment. It adopted a series of written quality standards in 1987. d. It prescribes documentation for all processes affecting quality. d. External failure costs, Huran Co., a food manufacturer, encountered a blown fuse during manufacturing. Matt Elson op LinkedIn: #kaizen #tps #toyotaproductionsystem #tntkaizen #pdca (b) it is part of TQM. Q. KAIZEN is one of effective method to promote PQCDSMI. A)It involves only the top management of the organization. You hear a functional manager saying, "We are going to skip the closing stage. Determine price based on the amount management believes customers are willing to pay. Moreover, 6,5 years of expertise . c. customer errors at the resolution stage of a service. Which of the following is not an aspect of Kaizen philosophy? b) The Project priority matrix is best used in the analyze phase of DMAIC. $30,000 b) Poka-Yoke Which of the following statements is true regarding kaizen? d. International Organization for Standardization (ISO) 9000:2000, a. b. measure b. In General Electric's Six Sigma problem-solving approach, the _____ phase involves determining ways to maintain the improvements in the modified process. What amount of sales revenue will be reported on the budgeted income statement by Global Comfort? Which one of the following statements is TRUE? a. Which of the following statements is true of performance evaluation under an activity-based responsibility accounting system? The Kaizen philosophy challenges the statement of "that's just the way we do things." Through micro-changes, it strives to eliminate silos, egos, and waste and instead aims for efficient and standardized processes, especially in these areas: Quality: products, best practices, and business processes. Product designing B) ABM focuses managerial attention on what is most important among the activities performed to create value for customers. a. a. a. confirming the key variables and quantifying their effects on the critical-to-quality characteristics. c. They require lesser attention from the employees compared to value-creation processes. a. The A and C statements are both true; hence, this is where you . According to Kaizen philosophy, which of the following does not belong to the team dynamics? c. kaizen and kanban. those expended on ascertaining quality levels through measurement and analysis of data to detect and correct problems. d. not more than 3.4 faults for every 10,000 units. a) Process driven Evaluate some leaf modifications in terms of their functions. Kairyo refers to improvements through ________, and does not allow ___________ Although they were able to fix it and resume operations, they used the 5-Why Technique to determine the _____ of the problem. a. reduce the cost of conducting a process. Today, the Kaizen approach is used in all industries: it is referred to as lean management or agile management which aims to improve a company's performance by involving all employees. Identify a true statement about International Organization for Standardization (ISO) 9000. 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