You no longer need a photo or application form. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. If you buy a ticket online, it will be available 24/36 hours after you buy it. *To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Saveaway or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio ticket for area C and a Railpass for Zone F. A Merseyrail Only Railpass Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). Can be used at any time, on any day (excpet off-peak, term time or student year tickets). Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. Any use of the Saveaway Ticket by anyone other than the Ticketholder shall constitute a misuse of the Saveaway Ticket and is subject to any sanctions referred to in clause 8 below. 8.2 You must not intentionally damage, alter or tamper with your Saveaway Ticket in any way. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . Day travel, season tickets, group travel and cheap rail travel In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Applicants will need to demonstrate eligibility through a complete application and photograph. (d) If you have any questions or complaints about the Fast Tag scheme, please contact us. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. Railpass tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. Solo. (c) You will not have to pay for Merseytravel to repair or fix a defect with the Account or Fast Tag under this clause, unless arising from a breach of the clauses of this Agreement on the part of the Account Holder or User(s) or a failure to fit the Fast Tag correctly in accordance with Clause 2(j). There is a 1 activation charge when you buy your new MetroCard. If the tag credit is exhausted alternative payment will be required. See page 13 for more details. Merseytravel have a formal appeal process details of which can be found on our website using the following link;https://www.merseytravel.gov.uk/tunnels/Pages/Concessions.aspx. . For help with Areas and Zones, please click here. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). 10.1 If you need to request a refund you should contact your local Rail Station or alternatively please refer to the Merseytravel Website. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. There is a 1 activation charge when you buy your new smartcard. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. By purchasing and using a Railpass you accept these Terms. Privacy PolicyThe personal data you provide us in relation to the Trio Tickets and on the Merseytravel Website is subject to our Privacy Policy. DefinitionsAccount Holder means the holder of the Concessionary Fast Tag Account. This clause also applies to accidental destruction of a Railpass. 8.4 In serious or repeat cases of Solo Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. 3.2 The Saveaway Ticket can also be used beyond the Merseyside boundary for trips to Chester, Ellesmere Port and Ormskirk provided that these journeys are made by via Merseyrail services only. Solo tickets are valid across Merseyside. Lost/Stolen Solo Tickets 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. 8. Over 60s; People with Disabilities; The . Severability 14.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. Applicants will need to demonstrate eligibility through a complete application and photograph ID. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. quoting your order reference number to let us have the correct details. Waiver12.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. Merseytravel Solo Ticket Terms and Conditions of Use. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. Vehicles towing a trailer or Caravan must pay the class 2 toll. We are sorry for any inconvenience caused. If you do not receive your ticket within seven days please email. You can combine different types of season tickets for journeys through different areas or zones. We aim to have normal service resumed as swiftly as possible. If you make a journey outside of the valid area(s) of your Saveaway Ticket or if your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (except where stated in clause 3.2 above), that part of your journey is not covered by the Saveaway Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. 1 You can use a Solo Ticket on most ordinary bus. We will refund any payments you have made to your Account. (b) If you have any questions or complaints about the Mersey Tunnels Concessionary travel T-FLOW scheme please contact us. As a consumer, you have legal rights in relation to this agreement where service is not carried out with reasonable skill and care. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. If this information changes, for any reason, you must notify us immediately. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. If we are unable to accept your Application, we will inform you of this in writing. You should receive your ticket within seven days. (m) You must also present your photo Id card and show this to the Toll Officer, you must also show your Disabled Persons (blue) Parking Badge to Merseytravel staff if they ask to see this. Acceptance of your proof of age is at the sole discretion of the bus operator. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. The personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. 7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. You will then be able to register your MetroCard and buy Adult Solo tickets online. Railpasses are not eligible for replacement if they are lost or stolen. 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. You must first use your ticket within 28 days from the date you buy it. These Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. Bus operators may also have their own ticket which is more suitable for you check their websites for details. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. 6.3 If you are purchasing a Trio Adult or Young Person Term Time Ticket, you are also required to complete the Term Time Ticket Application which can be downloaded from the Merseytravel Website. 5.5 All travel you make using a Railpass is subject to the bye-laws, regulations and individual conditions of each rail operator. Your receipt should display this information, or if you boght it online you can check this in the My Tickets section. You cannot use it before the beginning of term. 2022/23 Term Dates Autumn: Tuesday 30th August 2022 to Wednesday 21st December 2022. Renew it online or at a Merseytravel Centre a few days before term starts. Don't let them take you for a ride. Refunds will be made direct to your nominated bank account. Some bus and train operators offer . Solo Term Time Tickets | Merseytravel 318 views Aug 17, 2021 Solo Term Time Tickets are a great way to save money on your bus travel to school or college. You can register for an online account and link your smartcard & multiple other smartcards to a single account. Upon registering the vehicle to the Account the VRN will be checked against DVLA open source data to establish the vehicle classification. Walrus cards will disappear from circulation over time. MetroCard is a contactless smartcard for public transport tickets. You can use your Trio ticket on any buses, trains or Mersey Ferries in your chosen area. 5.2 To use a Trio Ticket, show the paper ticket to the bus, rail or ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. Trio Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Tickets are valid Monday to Friday on term time dates only. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. or any staffed Merseyrail network station within Merseyside*. Use the Merseytravel Journey Planner: We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: (Merseytravel Website), which shall replace all previous versions published by us. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. 1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either aMetroCardor Walrus card on which your Solo Ticket has been added or is to be added to. We will refund a Term Time Ticket in line with our refund policy. 13. 12. Is my Term Time Ticket valid across all areas of Merseyside? 1.3 These Terms were last updated in November 2020. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:You must be registered as living in a property in one of the districts of the Liverpool City Region; (a) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(b) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. 5. If you have aMetroCardyou can now buy and renew your ticket online. Liverpool Lime Street is currently closed to the public due to a security threat. Account Holder means the holder of the Concessionary T-FLOW Account. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. (d) If there is insufficient funds or no free concessionary journeys remaining in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. If you have a question about Railpass please contactMerseyrailfor help. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. Young People aged 18 and under can now purchase a Day Saver from 2.20 for 1 Area, or just 2.95 for an All Area Day Saver. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. 3. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). If your card has been damaged, a replacement fee may be applied. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. No, you can register your Walrus card online. By purchasing and using a Saveaway Ticket you accept these Terms. We are unable to issue cash or cheque refunds. This is because the device is manufactured by a third party. Under 5s travel free in Merseyside. Third Party RightsThis Agreement is between you and Merseytravel. Severability 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Your ticket activates on the day you first use it. You may also wish to give your card a user name. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk or in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. 7.2 You will need to provide us with a completed Adult or Young Persons Railpass Application Form at the time you purchase a Weekly Railpass, Monthly Railpass or Annual Railpass. Any use of the Trio Ticket by anyone other than the Ticketholder shall constitute a misuse of the Trio Ticket and is subject to any sanctions referred to in clause 7 below. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare. 7.1 You can purchase Solo Adult Day Tickets from the bus driver. 14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. 9. 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. Your ticket will becheckedand the refund calculated. 5.3 You must follow any of our, or the bus operators, instructions when using a My Ticket for making a journey and you must let any driver or other member of staff of the bus operator examine your ticket at any time during your journey if asked to do so.5.4 Use of a My Ticket is only permitted by the person who initially uses the My Ticket for the journey (the Ticketholder). Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. One, Three or Five Day Bundle, Weekly, 4-Weekly, Term Time & AnnualCash, contactless, credit or debit cards. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? In processing your Application and operating your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. If the ticket is not suitable for your travel needs please visit the. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our. You must provide your smartcard and the receipt or email confirmation for that ticket. You can have more than one ticket on your card at any time. Monday to Friday before 8pm during term times only. ,quotingyour order reference number and our team will investigate. At the moment this level of detail is unavailable but we are hoping to introduce this in future. Which dates are covered by Solo Term Time Tickets? Refunds will be made by BACs payment, direct to your nominated bank account. I applied for my Solo Term Time Ticket online, when will I receive it? For example, you could travel from Liverpool to Ormskirk either by an all zones, (rail only) or a Trio ticket for area C and a, Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). Yes, if you visit the My Smartcard section of the website you can see a detailed summary of your tickets and the status of each ticket. Nothing in these Terms will affect these legal rights. Find more information here. Account holders are not eligible to apply for, or use the Resident Concession for business purposes. Wait for the green light to show and then take your seat. To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Trio or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. Any use of the My Ticket by anyone other than the Ticketholder shall constitute a misuse of the My Ticket and is subject to any sanctions referred to in clause 7 below. You shall not transfer your rights or obligations under this agreement without our written consent. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. Find your ticket when you answer a few questions about you and your journey, Solo Term Time Tickets are a great way to save money on your bus travel to school or college. This clause 9 also applies to accidental destruction of a Trio Ticket. Merseytravel's Tickets for Young People Aged 5; 2018 Great Britain National Rail Passenger Operators; Arriva Trains Wales 60Th SA; Compliance with Condition 4 of the Passenger; Wales Route Specification; Wirral Line Cover - Jun 2017 Rail Covers 31/05/2017 15:15 Page 1 Term Time Tickets 2013 - Merseytravel. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Saveaway Tickets being added to it. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. 10. Introducing Merseytravel's Tickets for Adults. Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? Your email shows date of purchase, area, when it is valid for travel and other additional information to help you. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. 8.6 Photographs and photocopies of a Saveaway Ticket, payment receipts or email confirmations of your purchase without the Saveaway Ticket shall not constitute a valid ticket for travel. services (see note 1 below) in the area you have. More ITSO bus and rail tickets are now available for passengers in Liverpool area to buy online via the MetroSmart portal, as part of the Combined Authority's Smart Ticketing programme. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket ispurchased; 10.4.2 the ticket has not been partiallyused; 10.4.3 a valid receipt or confirmation email as proof of purchase isprovided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. You can just get the Arriva #89 all the way there from Liverpool airport. (h) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. Keep your receipt or email confirmation as proof of purchase. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Railpass Term Time Ticket will be valid are suitable for your journeys. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. I have received my email confirmation and I notice that I have entered my personal details incorrectly? (n) The Concessionary Fast Tag is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. T-FLOW The video tolling scheme used to administer Mersey Tunnels Concessionary Travel Scheme. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. 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