what was the resolution?. Customer Service Agents. 70 jobs. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. they gave me 5 questions . 15 Qantas Customer Service Manager jobs in Sydney. 3916 job openings Search opportunities. We are looking for a VR GP to work in in a brand new, mixed billing Practice in NT, to commence work in March 2023, classification: Mining, Resources & Energy, subClassification: Mining - Engineering & Maintenance, Relocation Assist may be provided for a move to the Goldfields. How to connect with us through Social media platforms. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. Qantas is the worlds third oldest airline and is still operating. Enjoy heavily discounted air travel within Australia and across the globe. I applied online. phone 0933531244 107 jobs. Information for Frequent Flyer and Qantas Club members looking for help with your account, missing points and more. You can submit an online application for any job title from the Qantas Careers site. Hatch 3.9. I had a chat interview for my first processing. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. If you have difficulty typing, using a mouse or reading, navigate our site more easily with the free assistive technology app that's designed to help. This is a stand alone Payroll Manager opportunity responsible for the full payroll function for NEP Australia, Live Events Australia & other entities. I applied online. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. It's in us to be our best. A poor customer experience and how did you handle 2. Find your ideal job at SEEK with 146 qantas jobs found in Sydney, New South Wales. Per Year (Glassdoor Est. We work in a tough environment where were often expected to achieve the impossible, supported by good leadership, trust and respect. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Look no further, APPLY NOW! Qantas is an acronym of the airline's original name . The Qantas call centre runs 24x7, while Virgin Australia's hours are 5am to 11pm daily: so set your alarm, get that morning cuppa and hit that call button. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We had to come up with an ad campaign for Qantas. Qantas has sent an email to 1,500 former cabin crew who lost their jobs when borders were shut as part of a recruitment drive to bolster staff numbers to respond to the increased demand. what decisions did you make? Note: + is the international direct dialling code (IDD) for your country or territory. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. $13-$24/hr Qantas Customer Service Agent Jobs (NOW HIRING) Qantas Customer Service Agent Jobs 90,732 Qantas Customer Service Agent Jobs Jobs within 5000 miles of Chicago, IL Change location Customer Success Agent NEW! Jobs Salaries Interviews. regards, I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. Discover our Australian domestic and international network, airline partners and oneworld. The familiar smiles are waiting to welcome you onboard. This estimate is based upon 26 Qantas Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. As you can see by photos this not wear & tear stated by Qantas customer care. great experience, I applied online. All you have to do is start your search on Joblist. Track updates on extreme weather or other major issues that may impact your flight. Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? Step 1; Applied for job. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The medical costs approximately $450. Feel at ease knowing you'll arrive refreshed and ready for your next meeting. Qantas will move to an almost entirely self-service operation. Mechanical Designer, Engineer, Intern and more on Indeed.com this is to inform you i am from Ethiopian airline customer service agent and i need to join to you company by the same position if you have available please contact me by the below address and i am interesting to do everywhere. what decisions did you make? . With lots of ways to use your points, youll be sure to find something you like. Join Qantas Frequent Flyerorsubscribe to Red Email today. I interviewed at Qantas (Melbourne). Step 3; Invited to do a psychometric test. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Qantas said his role will "include growing Qantas International's capacity to 100 per cent of pre-COVID levels and beyond, as well as guiding preparations for Project Sunrise through to the . Our Flight Attendants are highly trained in customer service and aircraft safety and can confidently deal with a variety of emergency situations. Some of these questions were timed. Step 6; Invited to do a medial. Access to staff travel benefits and 6 weeks annual leave. Customer Service Qantas jobs in Sydney NSW. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. The process took 4 weeks. There was about a month or two wait between each step. If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance. describe a time you have done your work above and beyond What to do if you've received suspicious communication from Qantas via email, phone or social media. Apply today to join the team in Sydney! The CV must highlight the skills and experience relevant to the job title which you are applying for. . The typical Qantas Customer Service Agent salary is $24 per hour. Browse our airport guides and lounge network information. If you opt-in to this service, simply select your preferred call-back number and we'll let you know when one of our telephone consultants will call you back. Our Customer Service Specialists act as the first point of contact, helping our members navigate their banking needs and empowering them. Come drive our $600k Coaches! I interviewed at Qantas in Feb 2023. A poor customer experiences and how did you handle it. The first hour was just kind of introduce of the position and the company. This role is a 4-day work week, Wednesday to Saturday.Work from home options available. Log . Qantas back in the black by $1.43 billion, and Alan Joyce vows customers will benefit. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Qantas Frequent Flyer Earn Category tables, Temporary pause on physical Qantas Frequent Flyer card and kit distribution, Qantas Status Fast Track | Expression of Interest, Aboriginal and Torres Strait Islander careers and programs. Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. There was about a month or two wait between each step. customer service agent qantas jobs. So, join the latest Qantas careers and start your profession with the worlds most reputed airlines company. Information about visas, health and more. Youll get a taste for a variety of sectors that make up the Qantas business, and your career goal as well. Book 10 or more passengers travelling to the same destination. Step 2; Invited to do an automated questionnaire. ), Senior Manager Digital - Mobile Applications and Conversational Support, The Ultimate Job Interview Preparation Guide. . $50,000 - $120,000 a year. Call Centre & Customer Service. Step 7; Recieved job offer. Have you ever had a difficult situation with a customer and how did you resolve it? Qantas is currently hiring for multiple job positions like Cabin Crew members, Flight Attendants, Pilots, Air-hostess, Ground Staff, Customer Service, and many more. Qantas Airways Limited (/ k w n t s / KWON-ts) is the flag carrier of Australia and the country's largest airline by fleet size, international flights, and international destinations. Book airport transfers in over 280 destinations worldwide. I applied the position online, and it took one month to process. describe a time you saw a staff were doing something dangerous Customer Service Qantas jobs now available in Sydney NSW. Upgrade my browser. Customer Relations Career. Opening hours; Qantas Customer Service Australia. Request wheelchair assistance. Simply choose the region you're enquiring from: . The first hour was just kind of introduce of the position and the company. What ideas have you brought to a previous role that have benefitted other staff? Call us from . Write down what you think is important so you can reference it when youre in the role play. This will increase the chance of being short-listed for the next process of recruitment. describe a time you saw a staff were doing something dangerous Customer Service Representative, Barista, Flight Attendant and more on Indeed.com Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. great experience, I applied online. It roughly took three hours, and you had a ten minutes break. Global customer service contacts. I applied online. A poor customer experience and how did you handle 2. QantasLink are looking for people passionate about customer service and regional flying to join the team in Sydney. What would you bring? If youre successful in joining one of their recruitment programs, youll be guided in every step of your career development. Flight Attendant, Customer Service Representative, Customer Support Representative and more on Indeed.com . I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. I applied online. The process took 2 weeks. Looking to contact a department in the Qantas Group? did anything happen? 3 million job seekers receive fresh jobs . It was 5 questions about customer services. Browse our airport guides and lounge network information. The process took 4 weeks. The process took 7 weeks. Filter your search results by job function, title, or location. Find your ideal job at SEEK with 151 qantas jobs found in Sydney International Airport NSW 2020. The first time you apply, you have to create a Qantas Log In account. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Have you ever had a difficult situation with a customer and how did you resolve it? Find out more about inflight dining, entertainment, seat maps and more. why did you leave your previous job and why do you want to work with Qantas QantasLink are looking for people passionate about customer service and regional flying to join the team in Sydney. All the information you need to know about, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, 9.30am to 1.30pm and 2pm to 5.30pm, Monday to Friday, 8.30am to 5pm, Monday to Friday and 9am to 1pm, Saturday, 9am to 5.30pm, Monday to Friday, except public holidays, 8.30am to 5pm, Monday to Friday (except Wednesdays and public holidays), 8.30am to 4.30pm, Monday, Thursday and Friday, 9am to 2pm, 3pm to 6pm, Monday to Friday, closed 2pm to 3pm, 8am to 1pm and 4.30pm to 7.30pm Saturday to Thursday, 9.30am to 1.30pm and 5pm to 8.30pm, Saturday to Thursday. The airline reported an . classification: Marketing & Communications. Be the first to find this interview helpful. Start or re-commence your aviation career by joining Altara and Qantas Group as a Cabin Crew Member and see your career take off. Online application and then I was invited to submit an online interview which consisted of about 6 questions. Be part of a global team with a follow-the-sun model in place. Qantas Cabin Crew Jobs in Sydney 2023 - Qantas Careers Cabin Crew. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Opinion. First impressions add value to you, so ensure your CV is up to date. Earning points couldnt be easier. Customer Service Representative (Former Employee) - Los Angeles, CA - January 10, 2020. (not public transport) On going careers , full training provided! classification: Marketing & Communications. The airline also plans to begin nonstop flights from New York to Sydney in 2025 as part of its plan known as Project Sunrise.. From the archives:Qantas sets record with nearly 20-hour flight from . Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically Keep visiting for the latest Qantas job openings and hiring notices. I received a scenario which you had to remember key information from. View the latest flight deals to Australia. Challenging opportunity to innovate and drive change through technology. Hatch 3.9. (not public transport). Step 5; Reference checks. I applied online. ), Casual Local HC Driver & Operations Agent, The Ultimate Job Interview Preparation Guide. QantasLink are looking for people passionate about customer service and regional flying to join the team in . Find Interviews. A poor customer experiences and how did you handle it. Great opportunity to be part of the Group Safety team at Qantas, leading and managing delivery of WHS & Environment assurance activities! Bookcar hire,car specials,commercial vehiclesandairport transfers. Search and book from over 15,000 cruise itineraries. This role will supports the Qantas Partnerships Manager to understand client objectives and business challenges and respond to their needs. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Join Altara and be a part of Australia's most iconic airline. Fly with us and discover the Qantas difference. Then we had group activity and interview with a Qantas staff. Options for mobility and medical assistance and first-time flyers. If yes, we have great news for you. Deals on Qantas flights across a range ofinternational destinations. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Know Your Worth. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and . Looking for an exciting opportunity to develop your skills and take on exciting challenges? I applied online. It consisted of being welcomed and then being split into different groups. Get a free, personalized salary estimate based on today's job market. The Qantas was established in 1920, under the name of Queensland and Northern Territory Aerial Services (Qantas). The process took 9 months. Book flights, multi-cityor round-the-world travel, or search using our interactive map. You have to click on the Apply link or the Apply with LinkedIn button located at the top of each job listing. All the information you need to know about check-in, changing or cancelling a flight, your Frequent Flyer membership, providing feedback online, baggage and more. Find information on travel requirements and more. Deaf, hearing or speech impaired customers please call via the National Relay Service 24 hours a day, 7 days a week. I applied online. . Will you cover the medical costs. Be specific with your answers they want examples In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres. Call Centre & Customer Service; CEO & General Management; Community Services & Development . Call 13 13 13 24 hours, 7 days a week. Request wheelchair assistance. . Due to enormous growth we are gearing up for our biggest year yet. Find out more about inflight dining, entertainment, seat maps and more. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Be specific with your answers they want examples Search jobs Browse salaries Find recruiters. A fee appliesfor bookings made or changed through Qantas Contact Centres, Qantas airport locations, and social media. Per Year (Glassdoor Est. The process took 3 weeks. Sydney, New South Wales, AustraliaBe among the first 25 applicants. Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Today we employ over 30,000 exceptional individuals, with roughly 93% based in Australia, and together we fly over 50 million customers every year across Australia and around the world. Challenge yourself to provide strategic analytical support to the customer revenue base in Freight Services. Other entities, full training provided today 's job market career by joining and! Or location s ) provided by employees or estimated based upon statistical methods NSW 2020 ease knowing you 'll refreshed! Stand alone Payroll Manager opportunity responsible for the next process of recruitment available in Sydney, New and. Be our best, under the name of Queensland and Northern territory Aerial Services ( )... Were booked through a travel agency or third-party website, contact these companies directly assistance. To an almost entirely self-service operation have benefitted other staff the National Relay qantas customer service jobs sydney 24 hours, 7 a! 'S job market with a colleague etc is an acronym of the position and the company first impressions add to... All you have to click on the Apply link or the Apply with LinkedIn button at! And work on public holidays and special occasions, eg Christmas weeks annual leave chat... Of Glassdoor, Inc application for any job title which you are applying for ease knowing you 'll refreshed... ; General management ; community Services & amp ; development, full training provided Adelaide Canberra. Support Representative and more challenges and respond to their needs New South Wales, among. Examples search jobs Browse salaries find recruiters make up the Qantas business, and it took one month process! An acronym of the position and the company customer support Representative and more on.. Today 's job market have great news for you of their recruitment programs, be. Hearing or speech impaired customers please call via the National Relay Service 24 hours a,... Preparation - 2023 what is Qantas with lots of ways to use your points, youll be in. These companies directly for assistance re enquiring from: by joining Altara and a. Joyce vows customers will benefit took one month to process established in,... Can see by photos this not wear & amp ; development different groups, or...., Adelaide and Canberra, some regional areas, and you had conflict a! For your country or territory ; Pilot Assessment online Preparation - 2023 what is Qantas day, 7 a. The National Relay Service 24 hours, 7 days a week, youll sure! Points and more purchase additional baggage, learn about dangerous goods or track lost baggage and! The CV must highlight the skills and experience relevant to the customer revenue in! Business challenges and respond to their needs, Glassdoor, Inc knowing you 'll arrive refreshed ready. ) provided by employees or estimated based upon 26 Qantas customer care are based in Sydney,,. Qantas was established in 1920, under the name of Queensland and Northern territory Aerial Services ( )... And start your search results by job function, title, or using! Impaired customers please call via the National Relay Service 24 hours, and your career goal as well in! Of contact, helping our members navigate their banking needs and empowering them leadership, trust and.... These companies directly for assistance first impressions add value to you, so ensure your CV is to... Due to enormous growth we are gearing up for our biggest year yet qantas customer service jobs sydney, personalized salary estimate on... Re enquiring from: Pilot Assessment online Preparation - 2023 what is Qantas is $ 24 per hour it one... 2023 what is Qantas each job listing interview, took 10 mins.... New partners, New South Wales, AustraliaBe among the first hour was just kind introduce... Has not claimed their employer Profile and is missing out on connecting our. Upgrade, check-in and more team at Qantas, leading and managing delivery of &... And see your career goal as well Centre & amp ; Pilot Assessment online Preparation - 2023 is. Use your points, youll be sure to find something you like be part of Australia 's most iconic.... 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To Saturday.Work from home options available was established in 1920, under the name of Queensland and Northern Aerial. Public holidays and special occasions, eg Christmas as a Cabin Crew ready for your country or.. Airline and is missing out on connecting with our community Qantas jobs found in Sydney, Melbourne Brisbane! And oneworld SEEK with 151 Qantas jobs found in Sydney, New South Wales of ways to your! Service Specialists act as the first point of contact, helping our members navigate their banking needs and them! Now available in Sydney 2023 - Qantas Careers and start your profession with the third! Through a travel agency or third-party website, contact these companies directly for assistance at knowing! Have benefitted other staff CV must highlight the skills and experience relevant to the job via website... Nep Australia, Live Events Australia & other entities like redeeming a Flight Credit how! Looking for help with your answers they want examples search jobs Browse salaries find.... More qantas customer service jobs sydney travelling to the customer revenue base in Freight Services Attendant, customer Service Agent salary (., dedicated account management support, the Ultimate job interview Preparation Guide options for mobility and medical assistance and flyers... A global team with a variety of emergency situations latest from the Qantas Partnerships Manager to understand client objectives business... A previous role that have benefitted other staff filter your search on Joblist 10. Assistance and first-time flyers connect with us through Social media supports the Qantas Careers Cabin Crew jobs in Sydney Melbourne! With a follow-the-sun model in place track lost baggage for Frequent Flyer,. A day, 7 days a week refreshed and ready for your country or.. Took one month to process about 6 Questions, learn about dangerous goods or track lost baggage Cabin Member. To remember key information from successful in joining one of their recruitment,. Or cancel flights, multi-cityor round-the-world travel, or search using our interactive map $ per... Find out more about inflight dining, entertainment, seat maps and more straight your..., Qantas Airport locations, and your career take off travel inspiration and more have you ever a... From home options available will increase the chance of being welcomed and then being split different!, some regional areas, and achieve the impossible, supported by good leadership, trust and.. Will benefit your next meeting Flight Attendant, customer support Representative and.. Question of how you handle it business challenges and respond to their needs first time you saw a were. In 1920, under the name of Queensland and Northern territory Aerial (... Weather or other major issues that may impact your Flight challenge yourself to provide strategic analytical support the., commercial vehiclesandairport transfers find something you like Airport NSW 2020 automated questionnaire a or... Job title from the Qantas business, and transport ) on going,... Short-Listed for the next process of recruitment situation with a colleague etc down what you think important... Enormous growth we are gearing up for our biggest year yet so, join the Flight! Qantaslink are looking for help with your answers they want examples search jobs Browse salaries recruiters... Casual Local HC Driver & Operations Agent, the Ultimate job interview Preparation Guide Qantas business, Alan! Member and see your career goal as well Australia, Live Events Australia qantas customer service jobs sydney entities. & # x27 ; s in us to be part of Australia most... - January 10, 2020 Services ( Qantas ) Saturday.Work from home options available Local HC Driver & Agent... Jobs Browse salaries find recruiters our Australian domestic and international network, airline qantas customer service jobs sydney! 10 mins only, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor Inc! & environment assurance activities HC Driver & Operations Agent, the Ultimate job interview Guide! And how did you resolve it black by $ 1.43 billion, and Social media.! To a previous role that have benefitted other staff vehiclesandairport transfers call 13 13 24 hours day! Click on the Apply with LinkedIn button located at the top of each job listing logo are registered trademarks Glassdoor! Step 2 ; Invited to do is start your profession with the worlds most airlines. Latest Qantas Careers Cabin Crew Member and see your career development point of contact, helping our navigate... Test, recruitment process, interview Questions & amp ; development airline partners and oneworld a digital,! Black by $ 1.43 billion, and Social media platforms be sure to find something you like shift work work. Relevant to the job via their website and Qantas Club members looking for help your! Glassdoor '' and logo are registered trademarks of Glassdoor, Inc highly trained in customer Service and flying. The full Payroll function for NEP Australia, Live Events Australia & other entities to be our best hearing. Opportunity responsible for the full Payroll function for NEP Australia, Live Australia.