She, of course, was shocked but offered nothing because Id already reviewed her, so Im screwed on Mercari as far as recourse goes. One final story. Never offer free shipping. I had to comb through my collection of a couple of thousand records to pick the specific artists he wanted. Mercari takes a 10% fee off the total price listed. I know they say that offering free shipping creates more sales but my prices are good where they start at until I take the bait and promote the item which means dropping the price $1 to $5. Other than that, I can choose to ship it, or have them meet me. I politely told him I run a business and to come back when he was serious. I was selling a bundle of old antiques books 20 of them, and fee was 10.00 plus 3.00 processing fee. If they run into any issues, they can contact us through the help center. They offer dispute resolution, tracking of order status and shipping, payments between parties, and a rating system of their members so you can know if the buyer or seller is in good standing. If youre planning on selling on mercari you will fast learn that bundling is part and parcel of the experience. Once they add tracking, you can follow the progress of your shipment from the Order Status page. "hey i just work a lot and send out a ton of orders so it just takes some time to ship". Mercari is committed to keeping the buying experience secure and providing a safe place for buyers to purchase items. Theyll side with whatever is beneficial to them. Trust me, not worth it. FRAUD. For orders using a Mercari prepaid label, the cost of return is covered. Customer service is mostly unreachable/incompetent. Think about it. Sellers that making $15,000 or more in gross sales and 150 or more transaction are required to submit their taxpayer information. Mercari Prepaid labels ship to all 50 states, including the District of Columbia. I am not impressed with Mercari. I have had 4 people not rate me so I have to wait three days for the system to automatically provide the funds. Avoid this Common Scam on Mercari. This wraps up my review for Mercari, I hope its helpful . First, ensure that you meet the requirements for free shipping. Mercari is a platform that enables buyers and sellers to conduct transactions. It isnt a lot of money (even though we are on a fixed income), it is of course the principle. I sell vinyl records on mercari. But I lost a huge amount of money for several items on eBay when I was a seller there, customers did not return the item and PayPal refunded their money and I never got my items back, one of the customers was a scammer, I lost $400 and really wanted the items back, why dont they check to see if its been returned before they refund the money? Lastly, beware of scammers or fraudulent listings by thoroughly vetting buyers and inspecting any suspicious messages. Clicked on it same message from USPS. Mercari wont let you change a rating or even comment on it, unlike Ebay. Giving said Dealer all the power and ability to control the solution. Post office didn't receive the item until Saturday the 28th. The item should arrive today. Mercari will also charge you to expedite payment. After a bit I get contacted by somebody from PayPal that definitely was a higher up. I placed an order and never received it. You cant have it changed. If your item hasnt shipped within the promised time frame, we suggest contacting your seller directly via a transaction message on the Order Status page. Now here it is 2 hours into writing this review as we all know phones like to mess words up change sentence structure and forces to revise almost everything weve written. Press question mark to learn the rest of the keyboard shortcuts. Thanks for the help, I bet almost the total of what they asked for a product and wait almost two days to see if they sent it to me but my offer was only finished, and in less than a minute they say it was already sold. He claimed it was damaged in shipping, then blamed me and gave me a 2 star rating. I use the shipping to send the item, so I dont have to pay in advance and pray I get my money back. Watches sunglasses shoes clothes. We recommend sending the seller a message to see if they can provide a tracking update. Both sellers and buyers are real people, and they arent retailers, which means that there is no guarantee that the people buying and selling on it are legitimate. Mercaris Buyer Protection offers buyers a refund if an item does not arrive, is damaged, does not match the description, or is significantly different than what the seller advertised. I have found it really hard to correspond with them. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The lost items broke my heart. EBay takes a % of your postage charged, really outrageous. Theyll be able to provide you with a rough estimate of the cost. So far so good. just a sleazy way to get more money from you. (Im a little picky about clothes I dont care to wear obviously used things because you never know where they came from or in what conditions they were kept in.) Well when I opened the box up I was in shock. Im looking for somewhere else to sell. sent it to Mercari. Ive seen how little people make after discounts and fees, unless they have a gazillion items of every style and size listed, so they have a lot of salesor, unless theyre a fake .925 sterling silver sellerlol. He didnt file a complaint after I told him to read the discription, but I thought he might try. I WILL never use this site or recommend this site to ANYONE. We'll remind the buyer to rate you. Clothing . I messaged the seller the 26th for a status update, since I was under the impression there was a 3 day rule. He made his profile this month and the product was sealed and described as such so how it could not be as described is beyond me. I try to review sellers as quickly as possible because having sold on eBay for decades, I know the importance of being paid as quickly as possible. I contacted Etsy and disputed her claim with all my pictures taken outdoors in natural light from all angles and all the correspondence between us. **HOWEVER(pay attention here because this is the most important part)** I do this as what I feel is a matter of my due diligence as a consumer.. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. They know theyre selling lies and dont care. FedEx and UPS cant deliver to PO boxes, so be sure to select USPS as your preferred shipping method. response was how beautiful it was. When I use an app it is a matter of convince. ', Press J to jump to the feed. Mercari does not sell any products but acts as the middleman between buyer and seller, ensuring successful transactions. 2. I would NOT try to sell anything more than $10. She was going to maybe pay for that Priority Mail; 3. Worse of all, she re-listed right after for a HIGHER price (without making any corrections on the listing to mention damage). Mercari would not help me with the claim. Im poor as dirt but its great to be able to dress nicely in clothes that fit better, for way less than Walmart prices. As if things arent bad enough the reason why my first assurance ofbthisbnature is still unresolved. Well a few weeks later since it was shipped to Hong Kong it took awhile. Lets boycott them. I specified a hairline crack in the listing with pictures. Im never gonna sell anything to people with PO BOX address again. (I think they should improve this functionality of Mercari). For certain items, you also have the option to use Mercaris Sendo delivery service, a same-day delivery service available in selected areas. I sold a super rare vintage synthesizer on Ebay once for $6900. They were also very slow to respond to prior to sale messages. So she didnt help me because she had my money! He buttered me up and told me it was for his private collection. I got a half-assed "I'm busy" excuse, and the label was created that evening. Some items that cannot be sold include hazardous materials, weapons, recalled items, lifelike dolls, healthcare items, and live plants. Mercari is terrible. However, if the buyer doesnt rate the seller within three days, Mercaris system will trigger payment anyway. I might not use their labels in future. Their seller scammed me, with a product that was not as described, your system rated the seller for me before I could even inspect the product, and I had been trying to get this resolved for weeks and all you have to say is sorry and here is a 5% coupon to come back to get scammed again! I would have sold it locally even for higher price. So now I have just given away a perfectly good pair of expensive shoes away for free. You can learn more about Mercaris policies and practices by visiting their Help Center. I have shipped close to 100 (93 to be exact) of the same type items (all exact same materials/sizes/packaging with zero issues. I should have just let it go after that but I was still pissed and wanted to keep him from doing it to somebody else in the future. Why do sellers not ship or end up canceling an order on mercari? YES! The seller has to ship within 3 days! If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). And they raise this frequently. Contact Mercari and they will cancel for you and not ding your account. The 1st. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Now. this is done and then they want the last 4 of his social. She knows full well what shes doing because her return address was marked out with a sharpie on the shipping label when she mailed the ring to me. Though the seller did respond to me and told me that she called the post office and that they said things are moving slow right now. Mercari suggests that sellers usually ship within three business days, however, some sellers have different policies that can include longer wait times. When I was asked to rate the seller I sent Mercari a message saying I had a problem and couldnt rate the seller they rated her anyway, then sent me through a loop of emails saying my issue is resolved and since I rated the seller they cannot do anything more. Ive lost a lot of weight in the last few years and have come to hate jeans with all the stretch in them. My $300 boots got lost in transit. Once the item is delivered to the buyer, they have 3 days to open the package and rate the transaction. I have a ton of funko pop sets and wanted to downsize, as my collection continues to grow. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. Mercari received the refund June 7th. 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