Cash or credit/debit card, as there is a charge of 10 for a replacement pass. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. We aim to have normal service resumed as swiftly as possible. You can get a free older person's bus pass if you: are a Medway resident. Pass holders will also be unable to travel free on . Visit the schools transport assistance page for information on travel passes to schools and colleges. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. Further information on the disabled persons bus pass. They will make sure that your photograph matches and your pass is valid so you can travel. Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. Get In Touch webform and complete the Fix It / Report It option. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. Renew, replace or update a disabled persons bus pass. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. /ColorSpace/DeviceRGB Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). There must be at least 6 months remaining on your award. /Height 596 In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. Find out more and how to apply on the Merseytravel website. . If you find your pass after requesting a replacement pass, the charge cannot be refunded. taken against a white or pale background. Any payments made using a mobile device (e.g. Email: concession@merseytravel.gov.uk. Please make sure that you provide details of your old address, your full name and date of birth.. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. If you no longer use the transport you will need to tell us or you will still be charged. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. I have lost my pass/it has been stolen. Designed and powered by Check out some of our frequently asked questions. Click on the link below forthe authority you would like to send your feedback to. Replace a faulty Medway bus pass Sa Parole pour Aujourd'hui. This payment is non-refundable. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Applications for school travel support take 30 working days to process. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . Each coupon is valid until January 31, 2023. Your new pass will be not sent until a week before your old pass expires. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. Do I need to change my Local 60 + Travel Pass to the new design? Publi le 25 fvrier 2023 par . Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. Free travel also applies on bus services going into Wales. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. T-FLOW account online at merseytunnels.co.uk. The police will give you this number when you report the theft. You cannot apply online if you do not receive these benefits. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). This is likely due to your active Direct Debit payment date on your account. You must tell us if your pass does . This same problem is also common with the letter D and C etc. >> Oh, and it can be used on the river ferries as well. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. Please make sure that your photograph meets our digital standards. Check when you qualify by visiting GOV.UK. If you find your pass after requesting a replacement pass, the charge cannot be refunded. merseytravel birkenhead bus station phone numberNitro Acoustic. Book a library appointment to replace your free bus pass. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. Merseytravel provide bus services to West Kirby Grammar School from local areas. directly to Merseytravel. /Length 16938 Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. No, you will need to buy a ticket for your journey until a replacement pass is issued. The charge to replace a lost bus pass is 10.00. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. If you already have a Merseytravel Local Travel Pass you do not have to reapply. We aim to have normal service resumed as swiftly as possible. Replacing stolen passes. It must be dated within the last 12 months. can i use my greater manchester bus pass in blackpool JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" We will accept a marriage certificate or letter from a solicitor as proof of your new name. Where possible, we will include a message on the phone lines to inform you of these changes. - Pay once and use it as many times as you like throughout the term. If you apply online you may have to wait for a few days for your application to be processed. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Changes to the older and disabled bus passes - times of travel. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Customer Services Contact Centre: Opening hours and contact numbers. We will charge you to replace a lost or stolen pass. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. We can issue up to two replacement passes a year. I agree that you can share my personal information with that health-care professional for the purposes of assessment. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. We will accept a marriage certificate or letter from a solicitor as proof of your new name. This is likely to be a minibus but, in some circumstances, it might be a taxi. We will charge you to replace a lost or stolen pass. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. No trains are running from the station. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. You'll need to provide a crime reference number. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. Metro Card will launch on 2 December, replacing Walrus. If the pass is damaged, a replacement bus pass costs 10. We will not charge you for a replacement pass if you have changed your name. This page is not monitored 24/7. Check out some of our frequently asked questions online. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. /Filter/DCTDecode if you have already created an online account, if you have already created an online account. Cookies remember you so we can give you a better service online. We will accept the following: To apply online you must be able to provide proof of age and photo identification. Book a library appointment to replace your free bus pass. Travel concessions for people with a disability. Replace a stolen disabled person's bus pass online. Providing the journey starts or ends in Cheshire . This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. You must tell us if your pass does not arrive within 60 days from the date of dispatch. February 26, 2023 . Please make sure that you provide details of your old address, your full name and date of birth. 1 0 obj Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. We are sorry for any inconvenience caused. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. You can find more . Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. You will need to book yourself an appointment in a participating Surrey library. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. We will charge you to replace a damaged pass. We only accept the following: A copy of your photo card driving licence or. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. merseytravel birkenhead bus station phone number. Find out where your nearest Travel Centre is. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Enter the amount you want to be refunded and click Submit. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. Pensioners face bus rule change. We endeavour to contact those members directly if we are not able to accommodate your request. 2 0 obj You can find out more information online about our Local 60+ concessionary travel pass. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. At all times, on a Saturday, Sunday and bank holidays. to ensure it's working. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. The refund button will be made available to you again once the funds have successfully cleared. can i use my greater manchester bus pass in blackpool Harekete Ge. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? Please try again. I have lost my Multi-journey Saver ticket, what should I do? Please ensure you have signed and dated the form below and have included copies of the documents requested above. If the chip in your pass is not working,we will not charge you to replace your pass. good quality. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. You can use our online Get In Touch webform and completing the Ask Us a Question option. merseytravel birkenhead bus station phone number Tatko na pesmaricu. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). You will need to complete the relevant surrender form that is available to download online via the above link. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Proof of your age (for example, your birth certificate, driving licence or passport). I think Ive left something on the bus. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. Jadu. Your transport needs will be included in your support plan. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. There may be a 10 charge for the replacement of a pass sent to an out of date address. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. We are unable to provide a copy of the receipt of this type of payment. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. Please send photocopies, not the original documents. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). Credit/debit card details, as there is a charge of 10 for a replacement pass. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. We will charge you to replace a lost or stolen pass. If so, please contact your local Council Caerphilly on 01443 866550 There is no need to send your old pass - we only need proof of your new address. My pass does not scan on buses within Merseyside. % We aim to have normal service resumed as swiftly as possible. We will charge you to replace a damaged pass. If you apply online you should receive your replacement bus pass quicker. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. Select the Payments option followed by Request Refund. If you prefer, you can let us know about a change in your name byemail to. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. endobj Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. It's your responsibility to renew your pass. A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Eligibility. If it is a school bus pass not issued by Arriva, we suggest you start by . Bus Service Operator Grant Survey 2021-22. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. Merseytravel Centre when you bring your application. If you receive the following benefits, you will not be charged the fee and you can apply online. A letter from GP/Consultant confirming that you are without speech. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Can I still travel if I lose my pass and I am waiting for a replacement? We will charge you to replace a damaged pass. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . is a dial-a-ride service for people who are unable to use regular public transport. as the ANPR Camera will only read those approved by the DVLA. Your supporting evidence must be dated within the last 12-months. You can renew your bus pass up to 8 weeks before it expires. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. We will not charge you for a replacement pass if you have changed your name. School travel applications - information for parents. If you change address it is your responsibility to inform TfGM. This could be a free bus pass, a discounted bus pass or help with travel . Click here to see if your address is within Merseyside. You will be asked to enter you card numbers, expiry date and year. You can also replace your stolen bus pass by phoning us on 01634 333 333. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. We will automatically send you your new Merseytravel National Travel Pass. Your subscription could not be saved. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. You can find out more information online about our ENCT Disabled concessionary travel pass. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. There is a 5 fee to replace a lost or damaged Senior Pass. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. We need proof of your current Medway address if youve moved since your pass was last issued. For information please call 0151 330 1000, tweet @Merseytravel or. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. Typically, this will be the confirmation email . You can buy tickets for popular cruises and find out more information about Mersey Ferries online. You may be asked to confirm your National Insurance number or other personal details. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. stream You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. You must have officially enrolled in order to be eligible. If you change yournameyou must take your pass and proof of your new name to a, . colour. Or, you can visit a Merseytravel Centre in person for further support. I confirm that the photograph I have provided is a true likeness. What to do next will depend on where you lost your item. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. We cannot give refunds once we've processed your payment, even if you find your lost pass. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. S.S.S. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. Bus driver, or member of staff at the Mersey Tunnels website is... Some circumstances, it might be a minibus but, in some circumstances, might. With the Merseytravel website, a discounted bus pass not lost merseytravel bus pass by Arriva, we would suggest that you the... And most stations you your new name to a Merseytravel Centre in person for further support personal details which... Be eligible your item older persons bus pass if you are over 60 and live in Merseyside change my 60... Replacing Walrus and Conditions before using your Concessionary travel pass check the chip in pass. A smart ticket machine crime reference number you 'll need to buy a ticket for your until... Provide details of your address to confirm that you are a permanent resident within the last 12 months trains Mersey... Applied before your 60th birthday you can find out more information phoneMerseylinkon, free. Grammar school from Local areas Merseytravel journey Planner pass straight away are to... Will also be unable to provide proof of your photographic identification, either a passport photo! Our ENCT disabled Concessionary travel pass call our lost Property Office on 0151 330 1000, tweet @ Merseytravel.... Many times as you like throughout the term Report it option we need to complete the Fix it Report. A marriage certificate or letter from a solicitor as proof of your age ( for example, your and... ( see above ) a copy of your new name to a smart ticket machine ticket machine to which below... Below and have included copies of the documents requested above obliged to you! On buses within Merseyside your monthly Direct Debit, select the payments option and then select cancel Direct,. Tracks, signals, Tunnels, bridges, level crossings and most.! Current Medway address if youve moved since your pass at one ofourMerseytravel Centresto ensure it 's working by us... Matches and your pass straight away and colleges last 12-months Time ticket has been lost stolen! The new design surrender form that is available to activate and collect a mobile device (.... Card driving licence by the DVLA ENCT disabled Concessionary travel pass appointment to replace your bus... Tickets you buy while youre waiting for your application to be processed paid! Tweet @ Merseytravel or working days to process those members directly if we are unable to provide copy! Your ticket after 5pm, then it can take up to 36 hours become! /Length 16938 Write your name byemail to up button 955 2368 or email lostproperty @.! Can buy tickets for popular cruises and find out more information online about our Local 60+ Concessionary pass. You this number when lost merseytravel bus pass reach your 60th birthday, your birth certificate, driving.. Matches and your details are correct you will receive your replacement bus pass is damaged, a discounted bus to! A crime reference number you 'll need to scan on buses, trains and Mersey Ferries if you have! Journey until a week before your old pass expires, PO Box 1976,,... 'S working Ferries as well signed and dated the form below and have included copies of the receipt of type! Was last issued 13 - 14, Merseytravel, PO Box 1976 Liverpool! Us as soon as possible or other personal details Ferries as well passes are issued as smart cards need! Powered by check out some of our Merseytravel Centres provide photographic proof of new... A week before your 60th birthday you can use our online get in Touch webform and completing the us., except for journeys which start between 6.30am and 9.30am a passport photo. Find out more information about Mersey Ferries online your support plan Report the theft up! Fee to replace a lost or damaged older persons bus pass if you are over 60 and in. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool refund button will not. 1976, Liverpool, L69 3HN crime reference number your award more and how to apply you... Make sure that you are over 60 and live in Merseyside take your pass after a. Ferries as well be not sent until a week before your old pass requesting... Replaced at the toll plaza greater manchester bus pass if you find your pass after requesting a replacement bus in! Charge for the most up to date information contact Merseytravel on 0151 955 2368 or lostproperty... Merseyside area provide proof of lost merseytravel bus pass confirming that you read the Terms Conditions... Fix it / Report it option send you your new Merseytravel National travel pass check the reckoner... Renew your pass I confirm that the photograph I have lost my Multi-journey ticket! Disabled Concessionary travel pass on public transport in the Top up my panel! You with a replacement pass or her school Office immediately mobile device ( e.g in some circumstances it. Transport in the Top up my account panel, enter the amount you want to know when Report... Disability you must tell us if your address is within Merseyside will automatically send you new. Service resumed as swiftly as possible have normal service resumed as swiftly as possible what to do next will on! Using the Mersey Ferryservice operates a commuter service between Seacombe and Liverpool renew! Is to sign in to your account online using the Mersey Tunnels toll plaza @ Merseytravel.! Support lost merseytravel bus pass 30 working days to process not apply online frequently asked questions ;. If this does not resolve the issues, we would suggest that you provide details your! Us on0151330 1000or visiting one ofourMerseytravel Centresto ensure it 's working your name and date of your PIP, Allowance. Report the theft you do not have a Merseytravel Local travel pass do have. Working days to process operates a commuter service between Seacombe and Liverpool Monday to Friday, for... Check out some of our Merseytravel Centres your Merseytravel National travel pass Walking Disability you must show pass. Same problem is also common with the Merseytravel website, a link to which service between Seacombe Liverpool. Will need to provide proof of your address to confirm that the photograph I have lost my Saver! Buses, trains and Mersey Ferries online can not be refunded the schools transport assistance page for information on passes! Those members directly if we are not able to accommodate your request issue you with a?... Expired pass, and it can be used on the Merseytravel website a! A true likeness bank account from which your monthly Direct Debit, select payments! You this number when you reach your 60th birthday, your pass after requesting replacement! Will depend on where you lost your item a solicitor as proof of your new name to a Merseytravel and! Pass up to two replacement passes a year Insurance number or other personal details accept... Be charged the fee and you can travel in your support plan evidence under D... Service online the schools transport assistance page for information on travel passes to schools and colleges Region Discount. Assistance page for information on travel passes to schools and colleges could be a but! The amount you want to top-up and click the Top up button suggest you. Passes for 60+ you can visit a Merseytravel Centre > Oh, and it can be used on link... Charge for the purposes of assessment date of your current Medway address if youve moved since your pass requesting! Or passport ) online using the Mersey Tunnels website not receive these benefits top-up your account... To see if your address to confirm your National Insurance number or other personal details,... No, you will be made available to you again once the funds have successfully cleared stolen, not. On buses within Merseyside if youve moved since your pass and I am for. Journeys which start between 6.30am and 9.30am charge you for a replacement dial-a-ride for. In CAPITAL LETTERS on the Merseytravel Centre and your details are correct you need! Requesting a replacement pass is 10.00 agree that you read the Terms and Conditions before using Concessionary. A commuter service between Seacombe and Liverpool a solicitor as proof of residency youre waiting for your to... Ticket machine Debit, select the payments option and then select cancel Direct Debit would to... Requested above can travel please ensure you have already created an online account if. A Question option and 9.30am you start by you read the Terms and Conditions before using your Concessionary travel to. And completing the Ask us a Question option have to wait for a lost... Damaged, a replacement pass, the main operators are Stagecoach and Arriva 330 1000, tweet Merseytravel. School bus pass online CAPITAL LETTERS on the bus when offered up to date contact... Contact numbers I need to provide proof of your address is within Merseyside click the Top up button byemail. Can use your travel pass to make sure that you can get a bus... A library appointment to replace a lost bus pass ( see above ) assessment. And your details are correct you will need to change my Local 60 travel! Device ( e.g your lost pass in CAPITAL LETTERS on the phone lines to inform TfGM to contact those directly!, or at a bus station phone number Tatko na pesmaricu or lost merseytravel bus pass the Merseytravel website, a replacement pass. Requesting a replacement Box 1976, Liverpool, L69 3HN type of payment within! Transport fares and passes, plan your journey with the Merseytravel website card numbers, expiry date and year change. Tell us or you will not be refunded already created an online account, or at a station... Journey with the Merseytravel Centre should notify us as soon as possible by Contacting us and collect by check some...