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We are Sapphire Multinational Group, Inc. (SMG), a licensee for certain models of Duracell Flashlights. You will find the most current portfolio of our flashlights on this website.

We welcome the opportunity to answer your questions regarding any of the Duracell Flashlights that we make. You may reach SMG via the following methods:

*NOTE: We can only provide customer service for the products we make. Some Duracell Flashlights and Portable Lighting Products are distributed by other Duracell licensees. If you have questions or concerns regarding these products, please contact them.

Please do NOT contact us for these flashlight models from the DURACELL® Durabeam Ultra Series:

  • 250 lumen flashlight
  • 300/350 lumen flashlight
  • 500 lumen flashlight
  • 700/750 lumen flashlight
  • 1000 lumen flashlight
  • 1300/1350 lumen flashlight

The above flashlights (many of which were sold at Costco), are made by the licensee Technomate. Please contact TechnoMate at:   1-888-910-2280 (8:00 AM – 5:00 PM Pacific Time) for the flashlight models in the list above.

***If you are experiencing issues with your Duracell BATTERIES, please contact Duracell headquarters at 1-800-551-2355 (9:00 AM – 5:00 PM Eastern Time)***

FOR PRODUCTS NOT LISTED ABOVE, PLEASE FILL OUT THE FORM BELOW TO CONTACT SMG

By Phone:  1-888-387-2776
Hours of Operation: 9:00 AM to 5:00 PM (Eastern Time)

In Writing:

Sapphire Multinational Flashlights

200 Smith Way

Canton, CT 06019

PLEASE NOTE:

***Flashlights cannot be returned without prior authorization. This is obtained by calling us at 1-888-387-2776. Please do not mail back any flashlight without contacting us first.***