Firstly, we can't see that you have ever contacted us in regards to any issues with your internet service on this account until this review. Regards, Their pricing is also extremely competitive. From contract & pricing over connection speeds to customer support everything is exactly how it's supposed to be. We'd love to look into your issues further, as this does not sound like the experience our customers should expect. It is no surprise, considering Mate Communicate has a whopping 129 “Excellent” and a current overall rating score of 4.4 out of 5. Not had to deal with them to fix problems yet which is encouraging especially considering the heavy reliance on home internet No issues with connection since the beginning and download speed sit on 44M most of the time.Perfect service. On mate I've come to expect the following: - Having to chase up issues for weeks in order to have them dealt with Unfortunately, this is an nbn infrastructure issue and not something we have direct control over. At least once a month my service turns off for either a few hours or few days with no explanation nor compensation. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.Connection is great when it's actually working. They don’t overcomplicate things because they know you don’t want things to be complicated. I'll be getting HFC soon and am really interested to go for mate now after watching your video. The internet speed is great! MATE I joined the MATE team to support them on their journey, you should too! Rude arrogant and bullheaded. See our plans onsite to find the right internet plan for you.How to Stream The Mandalorian Season 2 Live Online in AustraliaOz Lotto Free Air and Powerball Draw Live Australia TV GuideNobody likes anything to get in the way of a chat between them and a mate. You’ve gotta do better Mate! Mate Communicate are considered as NBN specialists with unlimited plans available across multiple technologies including FTTP, FTTN and FTTB. I got no help from Mate, just saying the problem was with NBN after 20 days without any internet. But if you want high quality internet at a good price from an 100% Australian-owned telco, then Top 5 Australian Broadband Plans for Video GamersBarefoot vs Mate Mobile Review: How do they Rate? PLACEHOLDER Mate were really helpful with setting up my Netcomm modem. They are located in Australia so I hope people will support Australian jobs and sign up with them as I did 2 years ago. I went with Mate because of all the good reviews. Nonetheless, we made contact with you yesterday and you advised us to contact your son to troubleshoot. My Settings We can also confirm that phone support has always been available on 13 14 13, so this has NOT been replaced with a chatbot as you have suggested. Regards, Our support team contacted your son yesterday and he advised us that over the last few months the speed has been consistent at 5-7mbps on his computers and phones. Nonetheless, we will certainly take your feedback on board. All five plans include unlimited calls and messages to standard numbers within Australia, with the Better Mates, Great Mates, Best Mates and Soul Mates plans also featuring unlimited standard calls to the following 15 countries: Plans begin at just $20 per month for 5GB of data, up to $40 for 40GB. Plans & Pricing Cutover was easy and local support is there to help as well. We will also be sure to pass on your kind words to Frank! My previous address had occasional outages which I was always notified of, and they generally did not last long at all (15mins was the longest). Zero regrets. I hope this wasn't a sign of things to come? They've lost their differentiation from other providers, their personal touch, and they don't have 24/7 support. I decided on the Mates Yeah Mates NBN 50Mbps service for one of them as I wanted to give it a try and as there are no contracts, I thought $59.95 was worth a punt. 3.69!!! Excellent customer service from day one, probably the best I have ever experienced from an internet service provider. 9 NBN Standard Plus Month to Month Plan Trustpilot Business As advised, please contact our support team with any speedtests as Product Review is not an official support channel. Living in Australia, I need to be able to speak to people who understand how things work in Australia. The reviews I read were positive. Help We are sorry to hear that you are no longer happy with the service that we provide and we are disappointed that you feel this way. ReviewMate is a streamlining tool for medical coding and auditing. It kinda rules itself out as having an English speaking call centre that is never there when you need them.Terrible speeds...being overcharged maybe for a long time. This time however, Ookla is reporting the carrier as Dodo. All day Sunday’s and outside their service hours your on your own, which for a company wanting to compete with all the other ISPs is not good enough. He kept talking to me like I was some idiot. 4 Do Not Sell My Info He insisted on speaking over me all the time, and kept reciting over and over that because I was changing over on the 24th, [which is TODAY] there was nothing he would add. Also good price when adding a mobile SIM. The service was reactivated for you yesterday afternoon WA time. The support team are very helpful. 1 My Reviews It is impossible to talk to anyone at Telstra and many of the other ISP's, to resolve the many issues with them. The company is fine if you're on a decent network like FTTH but on most Australian home's networks Mate will be a frustrating experience. what does this mean? I have been using Mate Internet for around 2 years now (50 Mbps FTTN no contract Plan) and very happy with the service and Internet provided. Well, the person I spoke to was annoying.

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