We have developed a library of useful letter templates to aid your correspondence with your bank or building society and the organisation with which you have a Direct Debit. Alternatively, Direct Debits can be cancelled with the merchant/company they were established with. It's perfect if you have repeat customers and a high volume of incoming payments per month (at least 80 per month)*. Should your bank or building society fail to provide a refund under the terms of the Guarantee:If your claim fails within the scope of the Guarantee, and your bank or building society has failed to provide a refund, then you should contact them again in writing, escalating the communication to your branch manager or customer service manager and cite the Direct Debit Guarantee. Under the Code of Banking Practice the bank must follow your instructions. Westpac BSB & Account Number Direct Debit Cancellation Request CONFIDENTIAL COMMUNICATION: This document is confidential and intended only for the use of the addressee. Please note, unlike Direct Debits, Westpac is unable to cancel a regular payment (also known as a recurring card payment) on your behalf. Please read our cookie policy for more information and details on how to change your preferences. We use cookies on our website to provide you with the best possible online experience. It … You cancelled a Direct Debit and a further payment has been collected Did you cancel the Direct Debit at your bank or building society or with the billing organisation? Until you cancel your authority, the merchant is entitled to request Westpac to debit the card … Take control of collecting regular payments from your customers with the ability to direct debit. If you have a direct debit from your credit card you'll have to ask the business to cancel it. You could do this by sending them a copy of the letter you send to your bank or building society. Your customers don't need to remember to make payments, helping you … How to cancel a Direct Debit. By continuing to use this site, you give consent for cookies to be used. If you have received this communication in error, please notify the financial institution from which you have received it to arrange disposal. Here you have various options depending on the type of payment. Did you cancel the Direct Debit at your bank or building society or with the billing organisation?Cancellations should be directed to your bank or building society but it is also advisable to tell the organisation that you are paying too. You’re entitled to cancel the direct debit directly with the bank at any time – as long it's from a bank account. You'll need to cancel any regular payments (also known as direct debits) you've set up on your credit card, or otherwise the debits will still be charged to your account and you'll need to pay them. If the Direct Debit has not been cancelled in accordance with your instruction and a further Direct Debit payment has been collected you are entitled to an immediate refund of the amount debited from your bank under the Direct Debit Guarantee. Cancellations should be directed to your bank or building society but it is also advisable to tell the organisation that you are paying too. This will ensure the payment is cancelled within the conditions of the agreement. Simply contact your bank or building society. Did you allow sufficient time for the cancellation to take place?Your bank or building society will generally require at least a day’s notice before the Direct Debit is due to be paid. Locate the payment you want to edit and select. For other … You can cancel a Direct Debit at any time and the process is very straightforward. Template of a follow up letter to your bank or building society after you have cancelled a Direct Debit and a further payment has been collected​ (25 KB), ​​​© Bacs Payment Schemes Limited 2011-​2020, Template of a follow up letter to your bank or building society after you have cancelled a Direct Debit and a further payment has been collected​. It is best to check how long your bank needs to do this. Direct debits. If you haven’t contacted your bank or building society yet it is best to do so immediately. If this is by phone or online, written confirmation may be required and we also recommend that you notify the organisation concerned, you could do this by sending them a copy of the letter you send to your bank or building society. Cookie Policy. Should the matter still not be resolved:Refer to How to complain. For automatic payments you can edit, cancel, suspend or skip the next payment. You’ll receive a statement every month until your balance is cleared (to nil again). Just contact your bank or building society and they will be able to assist you.

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